The Square
News and perspectives from Covia.

Annette Balter, Covia’s Director of Senior Resources for Contra Costa County, was recently named a Paul Harris Fellow by Rotary Club of Lamorinda Sunrise for her work in developing the Rotary Home Team program throughout the Bay Area.

Rotary Home Team sends teams of Rotarians into their community to provide free, basic home maintenance and repairs to older adults. It was created by Hays Englehart, a member of the Lamorinda Sunrise Rotary, who was inspired by the time spent with his own father going through the list of small repairs that needed to be done when Englehart came to visit.

“He’d sit there with a glass of wine and he’d be the supervisor. After my dad died, I kind of missed that. And I said, ‘There’s got to be other seniors out there that need this service. They don’t have a son or neighbor to be there. Let me check into that.’ Sure enough, there was a huge need.”

At a holiday dinner, Englehart shared his idea with his cousin, Terry Englehart, who worked for Covia (then called Episcopal Senior Communities) as the original creator of Well Connected. “I asked ‘What do you think?’ She said, ‘That’s a great idea! Let me put you in touch with some people.’ And that’s where it started.”

In 2010, Rotary Home Team launched in Contra Costa County. “The very first time was a cold February day. I remember it like yesterday,” says Englehart. “I was trying to guess what we would need to take with us. I took some basic hand tools and said we’d figure it out as we go. So we went, and I think we had three or four requests and the learning process started.”

Repairs can range from fixing a leaky toilet to changing smoke alarm batteries to making sure doors move freely. Annette Balter explains, “Rotary Home Team literally keeps the lights on for older adults who can’t change lightbulbs in their high ceilings! Fixing little things around the home is a unique service for people who aren’t able to do these jobs themselves any longer, and for whom the cost of hiring someone is prohibitive.”

But Englehart says, “The most interesting thing is the people, not what we’re fixing. Because half of HOME Team we’ve found is just visiting with the seniors, talking with them, learning about their friends and family and how long they’ve been there.”

From its first club, Rotary Home Team has expanded to 23 throughout California, ranging from Weaverville to Encinitas. Covia’s role is to support the 17 clubs in its service area, providing program administration, follow up, support, and outreach.

Balter has conducted outreach and made presentations to many local Rotary Clubs over the past two and a half years, expanding the program in Contra Costa County from 5 clubs to 13. But she wants to see more growth in the future. “I would love to expand the program in each of the seven Bay Area counties that Covia serves,” she says.

Balter’s efforts have not gone unnoticed by Rotary. “Our Rotary Club of Lamorinda Sunrise presented Annette Balter our most prestigious award, a Paul Harris Fellowship, for her superior service to the Rotary Home Team cause,” says Englehart. “Annette has worked diligently with us for many years and the Home Team program has grown exponentially directly due to her efforts. The award is the highest award a Rotary Club can bestow on a Non-Rotarian and it doesn’t happen very often.”

And this growth is having a real impact. In 2017 in Contra Costa County alone, Rotary HOME Team provided 318 visits to 244 seniors. This year, with new clubs involved, Englehart says, “I’m estimating we’re visiting about 100 seniors every two months. That’s 600 a year. You do the math. That’s the kind of impact that is pretty quantifiable.”

But the impact also comes down to the individuals they serve. “Our oldest participant in the program is a 103 year old woman in Walnut Creek,” says Balter. “She calls every time we have a Rotary Home Team work day. The volunteers love visiting her!”

Englehart agrees. “I don’t tell people how to fix things. They’re supposed to know that. But here’s how we talk to our seniors. That’s why you’re going out. We want you to be able to do that. Each Rotarian that goes out there and sees that and walks away, they have that very positive feeling. We’ve done something. We didn’t just replace a battery. We really helped.”

If your Rotary club is interested in participating in Rotary Home Team, please email info@rotaryhometeam.com. For more information, visit the Covia Rotary Home Team webpage at https://covia.org/services/rotary-home-team/ or the Rotary Home Team website at http://www.rotaryhometeam.com/.

For 30 years, Great Place to Work (GPTW) has been recognizing outstanding workplace cultures and producing the annual FORTUNE “100 Best Companies to Work For®” and FORTUNE Best Workplaces lists. This year, Covia has been recognized by GPTW and was recently certified as a Great Place to Work.

Previously, Covia had been recognized as a Best Place to Work in the Bay Area. With the Great Place to Work certification, Covia is being recognized on a national level for its workplace culture.

“Covia is filled with passionate people, and is a fun, open, energetic and inclusive environment,” says Prab Brinton, VP of Human Resources. “The company has strong values and guiding principles – everyone from the top down is committed to making a difference in the lives of seniors.”

Along with market rate and affordable senior housing, Covia offers community services programs such as Well Connected, offering activities and support groups by phone or online nationwide, and Market Day, making fresh fruit and produce available in locations that are more accessible to seniors throughout the San Francisco Bay Area.

Covia is now eligible to appear on the Best Workplaces lists, including Best Workplaces in Aging Services.

This is the first time GPTW has offered a survey and assessment specifically for the Senior Care/Aging Services industry.  According to Alana Perriello from Great Place to Work’s senior care affiliate Activated Insights, “Every organization right now is moving towards and trying to be a purpose-driven organization. What Great Places to Work and Fortune really like about us [in Aging Services] is that’s innately what we do. We help seniors live their best life possible. It’s not something we have to construct.”

Over 650 Covia staff responded to the Great Place to Work survey which asked questions based on five dimensions of employee trust: respect, fairness, credibility, pride, and camaraderie. The results: 81 percent of Covia employees say their workplace is great with 88 percent saying “I feel good about the ways we contribute to the community.”

Covia’s profile describes not only the results of the survey, but some of Covia’s unique perks and programs that support its employees, such as Success Sharing, Education Assistance, and free CEUs.

Brinton says, “If you are looking for a job where the work is meaningful and rewarding – work here!  Your day to day work brings great joy, care and kindness to the seniors that live in our communities and in the places we serve.”

The list of Best Workplaces in Aging Services will be published in Fortune on September 27, 2018.

For the 5th year in a row, Spring Lake Village has been named Best of Sonoma County by the readers of the Press Democrat. Along with this honor, this year Spring Lake Village also received the 2018 NuStep Gold Pinnacle Award® for excellence in wellness programming.

A Covia Life Plan Community in Santa Rosa, California, Spring Lake Village provides homes and services for over 450 seniors. It is the only senior living community in Sonoma County that offers the full continuum of care: Independent Living, Assisted Living, Memory Care, and a 5-star Medicare rated 70-bed skilled nursing and rehab center.

Built on 31 acres, the community is located on Santa Rosa Creek and next to Trione-Annadel State Park and Spring Lake Regional Park. Its amenities include fine and casual dining options, a pool and fitness center, on-site resident health services, spiritual care, a full activity calendar, as well as resident-led programs.

“These sparkling residents are committed to the community with the Committees they organize and run to make this campus their own. Every voice is welcomed here and heard,” says Judy Haley, Director of Sales and Marketing.

Find out more about Spring Lake Village on their website.