The Square
News and perspectives from Covia.

For the third consecutive year, Covia has been certified a Great Place to Work™, based on results from the Trust Index survey administered to all of Covia’s employees. In addition to being certified as an organization, 12 of Covia’s communities and programs also certified on their own.

Overall, 83 percent of Covia’s employees say that Covia is a great place to work. 88 percent agreed with the statement, “I feel good about the ways we contribute to the community” and 87 percent agree that “When you join the company, you are made to feel welcome.”

One respondent commented, “When I first started people were so nice to me and so accepting, and now I get to be the same way when new people start too.” Another said, “I genuinely feel that people care about each other and want to make it the best possible workplace. This is paired with genuine care for our residents, participants, volunteers, and employees.”

“Great Place to Work certification is more than a badge,” says Prab Brinton, Covia’s VP of Human Resources. “We conduct the survey to learn, develop, and grow because we want to continue making our environment one that we all enjoy coming to every day.”

“We applaud Covia for seeking certification for the third consecutive year,” says Dr. Jacquelyn Kung of Great Place to Work’s senior care affiliate Activated Insights. “These ratings measure Covia’s capacity to earn its own employees’ trust and create a great workplace for high performance.”

Almost 950 employees responded to the survey, a response rate of 94 percent – Covia’s highest response rate ever. Prab Brinton and Nelia Mori, Human Resources Business Partner, made special visits to Covia’s communities, setting up separate and appropriately distanced booths with individual screens where employees could take the Great Place to Work survey safely and securely.

“The Great Place to Work Survey Road Show allowed us to show appreciation for the employees,” says Mori. “Not only did they have the opportunity to express their opinion, they also enjoyed the socially-distanced snacks, the games, the raffles. Then they went back to their departments and told their coworkers about it.”

“Completing Great Place to Work certification in the midst of COVID-19 shows a commitment to listening to employee feedback and striving to be an elite employer, regardless of current challenges,” notes Dr. Kung. 

Covia’s profile is listed among other certified companies here, and the organization is now eligible for the Best Workplaces in Aging Services list, which will be announced by Fortune Magazine in December 2020. Covia previously ranked #29 in Best Workplaces for Aging Services™ in 2018.

For the second consecutive year, Covia has been certified a Great Place to Work.

Great Place to Work™, an independent research and consulting firm, evaluates an organizational culture brief as well as more than 60 elements of team members’ experience on the job. These elements include pride in the organization’s community impact, employees’ belief that their work makes a difference, and a sense of respect, fairness, credibility, and camaraderie. Together, these items are called the Trust Index.

The certification process at Covia considered almost 700 employee surveys from across all of Covia’s California communities and locations. To be certified, an organization needs a participation rate of over 50%, and a Trust Index score of 75% or greater. Overall, 66% of Covia’s employees participated in the survey with a Trust Index score of 77%.

Being certified makes Covia eligible to be considered for the Fortune Great Places to Work list, including Great Places to Work in Aging Services. Last year, Covia ranked 29th on the list. The 2019 results will be published late this summer.

Survey results will be used to create action items to improve the employee experience. After reviewing the results, Covia will determine an action item that will be applied to the organization overall, and each community will also develop an action item that is specific for that location.

“The Great Place to Work certification is a testament both to the quality of our workplaces and of our employees,” says Prab Brinton, Vice President of Human Resources. “We want to take this moment to celebrate this achievement as we strive to become the best workplace we can.”

The company overview is available online at the Great Place to Work website.