For the second consecutive year, Covia has been certified a Great Place to Work.
Great Place to Work™, an independent research and consulting firm, evaluates an organizational culture brief as well as more than 60 elements of team members’ experience on the job. These elements include pride in the organization’s community impact, employees’ belief that their work makes a difference, and a sense of respect, fairness, credibility, and camaraderie. Together, these items are called the Trust Index.
The certification process at Covia considered almost 700 employee surveys from across all of Covia’s California communities and locations. To be certified, an organization needs a participation rate of over 50%, and a Trust Index score of 75% or greater. Overall, 66% of Covia’s employees participated in the survey with a Trust Index score of 77%.
Being certified makes Covia eligible to be considered for the Fortune Great Places to Work list, including Great Places to Work in Aging Services. Last year, Covia ranked 29th on the list. The 2019 results will be published late this summer.
Survey results will be used to create action items to improve the employee experience. After reviewing the results, Covia will determine an action item that will be applied to the organization overall, and each community will also develop an action item that is specific for that location.
“The Great Place to Work certification is a testament both to the quality of our workplaces and of our employees,” says Prab Brinton, Vice President of Human Resources. “We want to take this moment to celebrate this achievement as we strive to become the best workplace we can.”
The company overview is available online at the Great Place to Work website.
After graduating from high school in Vallejo, Jasphere “Phey” Abuan wanted to be a biochemist. “I was actually in a biochem program back in the day,” she says, “and then life happens.” In 2000, she left an abusive relationship, took her 8-month-old daughter and the $30 she had in her pocket and moved home to live with her mother. Now, with the support of Covia’s employee Educational Assistance program, she is preparing to enter a graduate program for a Master’s Degree in Physician’s Assistant Studies.
After returning to Vallejo, Phey joined a temp agency that assigned her to construction companies. “I did subcontracting, I did liens, I did accounts payable stuff. I picked it up really quick. And I picked up the 10 key really fast too. That’s when I decided, ‘I have this kid. I need to do something. And I can’t do anything without a degree.’” While working, she got her Bachelor’s Degree in Business Management and a minor in accounting in 2009. But she still hoped to work for a health-related organization.
Married and with a second child, Phey got laid off from her job with the construction company in 2010. “I got into another temp job I didn’t like so much. It was still construction but more, like, pipes. It paid the bills. I was still looking for something and then [in 2012] I got an opportunity for another temp to hire job here. They told me it’s a senior living community management type company and I’m like, ‘Yes! This is what I want.’ So I finally got in here, got my foot in the door.”
Her work with Covia took her to visit Webster House Health Center. “I would go there and I would see the facility and it intrigued me.” Observing the Certified Nursing Assistants (CNAs), nurses, and others made Phey revisit her dream to enter the medical field – a dream that was also part of her family history. Her father had studied to be a doctor in the Philippines, but the death of his father had interrupted his studies. Instead, after immigrating to the US with Phey and her two siblings, he had had to work two or three jobs just to make ends meet for his family.
At Covia, “my manager pushed us to look into the Educational Assistance program at every finance meeting we had,” Phey says. However, she didn’t think she qualified since the program is for training directly related to a person’s job or career path at Covia. “I thought, it can’t be applied to me, because I want to be a PA [Physician’s Assistant] and I don’t think there’s a lot of PAs employed directly here. So I talked to Prab [Brinton, VP of HR] and Prab said, ‘It’s still a medical line. You can totally do that.’”
Phey began her studies in 2016. “Every new fiscal year, I applied to complete one grueling class. In 2016, I completed my Chemistry class. In 2017, I completed my Anatomy & Physiology class, and in 2018, I have completed my Biochemistry class using the Educational Assistance program here at Covia. I coordinated the most expensive courses first and paid out of pocket with my other courses. I also took advantage in borrowing from my Covia 403b to pay for other classes.” Her final class this semester is Human Biology at Diablo Valley College. “We get to dissect a pig. I’m so excited!”
In January, Phey plans to get her certificate to be a CNA. While continuing in her full-time position as Payroll Specialist at Support Services, she will also work on getting at least 2,000 direct care hours as a CNA at Covia Communities before applying for Physician’s Assistant programs.
“One thing led to another for me and it was kind of – I don’t know, it was just magical. If you asked me when I was hired here, I had no clue. But one question I had that I actually asked opened up doors for other opportunities that can advance my career. And that I did not expect,” Phey says.
Her biggest advice for Covia employees who wonder if this benefit applies to them is simply to ask. “There’s so much opportunity that we as Covia Communities give our employees. If you’re interested, get the information. There are so many benefits out there – not just medical benefits. Our HR group has a lot of information that can guide you through these things. So if you’re interested in any – even if you don’t know if there are benefits out there, ask. It doesn’t hurt to ask.”
For 30 years, Great Place to Work (GPTW) has been recognizing outstanding workplace cultures and producing the annual FORTUNE “100 Best Companies to Work For®” and FORTUNE Best Workplaces lists. This year, Covia has been recognized by GPTW and was recently certified as a Great Place to Work.
Previously, Covia had been recognized as a Best Place to Work in the Bay Area. With the Great Place to Work certification, Covia is being recognized on a national level for its workplace culture.
“Covia is filled with passionate people, and is a fun, open, energetic and inclusive environment,” says Prab Brinton, VP of Human Resources. “The company has strong values and guiding principles – everyone from the top down is committed to making a difference in the lives of seniors.”
Along with market rate and affordable senior housing, Covia offers community services programs such as Well Connected, offering activities and support groups by phone or online nationwide, and Market Day, making fresh fruit and produce available in locations that are more accessible to seniors throughout the San Francisco Bay Area.
Covia is now eligible to appear on the Best Workplaces lists, including Best Workplaces in Aging Services.
This is the first time GPTW has offered a survey and assessment specifically for the Senior Care/Aging Services industry. According to Alana Perriello from Great Place to Work’s senior care affiliate Activated Insights, “Every organization right now is moving towards and trying to be a purpose-driven organization. What Great Places to Work and Fortune really like about us [in Aging Services] is that’s innately what we do. We help seniors live their best life possible. It’s not something we have to construct.”
Over 650 Covia staff responded to the Great Place to Work survey which asked questions based on five dimensions of employee trust: respect, fairness, credibility, pride, and camaraderie. The results: 81 percent of Covia employees say their workplace is great with 88 percent saying “I feel good about the ways we contribute to the community.”
Covia’s profile describes not only the results of the survey, but some of Covia’s unique perks and programs that support its employees, such as Success Sharing, Education Assistance, and free CEUs.
Brinton says, “If you are looking for a job where the work is meaningful and rewarding – work here! Your day to day work brings great joy, care and kindness to the seniors that live in our communities and in the places we serve.”
The list of Best Workplaces in Aging Services will be published in Fortune on September 27, 2018.