The Square
News and perspectives from Covia.

Social distancing may mean that we can’t be physically close but there are still plenty of ways to connect with each other and the outside world while staying safe at home. Technology can keep us connected to our family and current events but there are also ways to create new social connections during this time. Programs like Social Call, Well Connected, and Ruth’s Table provide opportunities to join insightful discussions, connect one on one, and experience art all while sheltering in place.

 

Connect One on One

Social Call pairs older adult participants with volunteers for one on one conversations. Matches meet for 30 minutes every week over the phone. It’s a great opportunity to meet someone new and it’s “a tangible way to alleviate pain in our world,” says Social Call Director Katie Wade.

Matches connect over their shared interests or backgrounds and often teach each other new things. “I’ve learned about delighting in the present,” says one Social Call volunteer, while another notes that “I always learn beneficial things from my match – especially relating to growing flowers.”

Social Call is actively seeking volunteers and participants and it’s easy to get started. Individuals interested in volunteering can get started on VolunteerMatch and older adults looking to participate can get in touch by calling (877) 797-7299 or emailing coviaconnections@covia.org.

 

Join a New Community

Looking for an inclusive community where you can participate in caring conversations, learn new things, and even travel to different countries without leaving your home? Well Connected offers easily accessible sessions over the phone that range from writing groups and guided meditation to armchair travel and museums at home. Amber Carroll, Well Connected Director, notes “COVID-19 or not, these programs provide a unique opportunity to connect with others from the comfort of home.”

Well Connected sessions are free and available in both English and Spanish. Check out what sessions are currently being offered in the Well Connected and Well Connected Español catalogs. Enrolling is as easy as calling (877) 797-7299.

 

Send a Card

In addition to staying connected over the phone or online, Social Call and Well Connected are currently creating snail mail connections as well. Both programs are looking for volunteers who are willing to send cards to brighten participants’ mailboxes. It’s as easy as having a handful of postcards and a pen. Volunteers have been sharing everything from a quick note of encouragement to sketches of what they have been doing while social distancing.

Interested in sending a card? Check out VolunteerMatch to get started.

 

Visit a Museum Virtually

Ruth’s Table is an art space and gallery in the Mission District of San Francisco that hosts exhibits and art programming. Though in-person art programming and classes are currently closed to keep the community safe, Ruth’s Table is offering a virtual tour of their current exhibition Echoes of the New Vision through Well Connected on March 25th from 11am to 12pm PST.

Curator Hanna Regev will provide an in-depth tour of the exhibit and the facilitator will include verbal descriptions for those with low vision. Explore how Bauhaus ideas have impacted photography and photo-based art from the comfort of your home over the phone or through your computer. To learn more and register, email contact@ruthstable.org

 

Staying Connected

During this time, it is important to remember all of the ways that we are connected even when we are physically distant. Reaching out to someone that you care about or creating a new connection can be a great way to remind oneself that though we’re all staying in our personal spaces, we’re still participating in the same shared world.

Happy Employee Appreciation Day! We are so excited to celebrate all of the amazing people who help Covia support older adults around the Bay Area and beyond. In honor of this holiday, we were inspired to share stories about our incredible employees from throughout the organization.

Community Services

Lizette Suarez, Well Connected Español Program Manager

Lizette came to WCE without having ever worked with older adults, but her humor, energy, dedication, passion, and skills leave me believing that she was the only person for the job.  As a one-woman team for the first year, she made our fantasy of diversifying Well Connected a robust reality and has successfully created a virtual community for nearly 100 older adults living across 5 states!

Amber Carrol, Director of Well Connected

Rita Mukhsinova, Ruth’s Table Manager

Rita implements gallery exhibits and events of incredibly high quality, which challenges preconceptions of senior living communities. A Bethany Center resident recently commented that a gallery lecture, “was so intellectual and stimulating. Sometimes people think that just because you’re older you won’t get it. The whole gallery and its programming is so intriguing.”

Katie Wade, Director of Social Call

Resident Service Coordination

Kristy Huang, Resident Wellness Director at Casa De Los Amigos

I wanted to take this opportunity to thank Kristy Huang, Resident Wellness Director at Casa De Los Amigos in Redondo Beach for her hard work and dedication. Kristy went above and beyond with coordinating IWISH (Integrated Wellness in Supportive Housing) programs by herself after her partner RWD moved to another site. In spite of the difficult situation, Kristy has been doing an awesome job balancing health presentations, exercise programs, social workshops, art therapy classes and more while managing it all on her own. She kept her professionalism and still manages to serve residents with a great smile.  I am grateful and appreciate her willingness to go the extra miles.

Sarah Choi, Lead Resident Service Coordinator

Covia Communities

Elvyra Abare, Canterbury Woods Executive Director, and Wei Chang, Canterbury Woods Transportation Manager

The incident/accident I experienced on January 21st on the way to a Covia meeting in Walnut Creek re-affirmed the correct decision I made about entering the Canterbury Woods community. Elvyra, the CW Director, finding me bleeding profusely, took charge and her calm voice and clear directions soothed my state of mind and prevented me from over-reacting. She treated me like I was her mother and that had a profound effect on my perspective of the situation. Where could I find such support in a moment of distress? Canterbury Woods of course…

And Wei, the transportation manager, who had to revise his driving plans because I did not heed to his rules about getting in the limousine, and who understands so well the flaws of human nature. Wei is a master at decision-making, is a compassionate human being and surprised me when I came out of E.R. Wei was there waiting for me and worried about my nutritional needs. Wei easily combined his responsibilities with the CW group he was driving to the Covia meeting and giving me his caring attention. Wei is a multi-tasking man with a heart. Thank you both, Elvyra and Wei.

Canterbury Woods Resident

San Francisco Towers Staff

Thank you! We have just been through an ordeal that I would have had difficulty managing if not for our staff at the SFTowers.

One morning, I heard my husband calling for me. I found him lying in a pool of blood in our hallway near the front door. I called Security and when someone arrived he wisely called our 2nd floor. Two Skilled Nursing staff took my husband’s vitals and called for an ambulance. At the hospital, we found he had dislocated his shoulder.

When we arrived back at SFT, our front desk called for a wheelchair to get us to our apartment. Almost immediately Grace Tom from Resident Health Services, an angel, arrived and took over. She organized everything, meals delivered that day, assistance, doctors orders to the PT people, and for our new doctor to make a house call. Dr. Aissatou Haman came to our apartment and scheduled my husband to see an orthopedic doc and have x-rays done.

While the above was happening, Troy Stewart, Housekeeping Manager, sent someone up to clean up the blood residue I had missed on the floor and the walls. Thank you to our staff for everything. We are most grateful for the care and attention we received in our hour of need. Everyone here knew what to do and did it.

San Francisco Towers Resident

Support Services

Accounts Payable Team

In our Finance Department, Accounts Payable is responsible for making sure that every invoice gets paid, and Deanna Garcia and Stephanie Canady are an amazing team. Every once in a while you get lucky and find an employee that is a quiet constant, always comes to work on time, hardly every misses a day of work and is dedicated to doing a great job.  Deanna is that person! Stephanie is one of those people that is dedicated to not only doing her job well, but she also makes work fun!  I really appreciate her quick witted humor!  She makes me laugh and smile no matter what problem we are trying to solve.

Prab Brinton, Vice President of Human Resources

Grant Edelstone, Senior Director of Risk Management, Compliance & Risk

Grant is one of those people that you can always count on.  He always gives solid, well thought-out advice and is never too busy to lend a hand. I appreciate his calm, professional approach.

Prab Brinton, Vice President of Human Resources

The stories mentioned display only a fraction of the hard work and dedication that Covia employees bring to their job every single day. Thank you to everyone who supports our organization. You are a valued part of our team! 

* Some of these stories have been edited to protect resident’s privacy.

Jonathan and Jackie have only lived together for a few months, but they both say it already feels like they’ve known each other forever. They found each other through Home Match, a program of Covia Community Services. Jonathan describes Home Match as “a ‘dating service’ that helps you find the perfect roommate.” For both Jonathan and Jackie, finding Home Match was a life saver.

Jonathan, a social worker with the city of San Francisco, couldn’t find affordable rentals in San Francisco and was commuting daily from Hercules. “I was searching for a place to live. I tried Craigslist, Apartments.com, asking through friends, with no success,” he says. “It was either Home Match or I had to leave San Francisco.”

Jackie, a retired hotel worker, was thinking of giving up her San Francisco apartment where she’d lived for years in order to save some money. “Then I thought I LOVE this neighborhood,” she says. “Why don’t I just see about a roommate.”

Home Match was the key for both Jonathan and Jackie. Home Match helps homeowners with extra rooms connect with home seekers who need an affordable place to live, creating a win-win situation. Home Match staff interview prospective homeowners and home seekers to check backgrounds and ensure compatibility, then connect people by researching personal preferences, house types, and interests. In some cases, accommodation can be provided in exchange for services, such as driving to the grocery store or lending a hand around the house. With this kind of arrangement, senior homeowners can often continue to be successful in their own home, while lodgers have access to affordable housing so they can remain in the area and continue their good work.

“With Home Match, along comes Jonathan, and he’s been a blessing,” says Jackie. “Living with him has opened the door back to life. It’s the best thing that could have happened to me.”

Jonathan and Jackie both appreciated the personal nature of the application and matching process. “I felt that I was being treated with dignity throughout the process,” Jonathan notes. “I always felt like I could trust the Home Match team.”

“I would absolutely recommend Home Match to anyone in my position. I love it because it brings people together, even those who you wouldn’t think would connect,” Jonathan says.

*This article was previously published in the Fall 2019 edition of Community Matters

On January 29th, Covia Community Services is celebrating creative aging with the Creative Aging Symposium. The symposium, which can be attended online or by conference call, celebrates how creativity shapes our sense of self and guides us to more purposeful living.

Both individual participants and senior communities nationwide are welcome to register for the 3rd Annual Creative Aging Symposium, occurring on January 29th from 9am to 12:15pm PST. The focus for this year’s symposium is on how creativity, a resource available to us all, builds resiliency. Through the wisdom of a talented group of presenters with a variety of creative backgrounds, the symposium will uncover the potential for imagination and provide tips for daily practices of self-expression.

Social Call Director Katie Wade, who created and spearheads the symposium, notes “Older adults want to explore new social connections, deepen their sense of self, try new things, be healthy, be of value to their community, and be seen as valuable. Creative aging concepts and programming provide a compelling solution to many of these priorities.”

Creativity is often associated with art, but one of the goals of the symposium is to demonstrate how creativity encompasses far more, such as trying a new approach when solving a problem to organizing space more efficiently. The Creative Aging Symposium seeks to help participants understand how they use creativity every day, even if they wouldn’t initially describe themselves as creative.

The concept of creative aging was originally heralded by Dr. Gene Cohen, who asserted the potential that creativity brings to aging. Inspired by Dr. Cohen’s work, Wade created the Creative Aging Symposium as a way to teach and inform more people about the positive effects of creativity and our immense capacity for creative growth, especially as we age.  

Wade particularly values the concept of ‘little c’ creativity as described by Dr. Gene Cohen: “Little ‘c’ creativity is represented by creative acts that can change the path ahead of us and bring something new into existence – perhaps how we do a daily task, approach a problem, or relate to our family.”

The 2020 symposium presenters will explore creativity in its numerous forms, including little ‘c’ creativity, and how it can help build resiliency as we age. These presenters include geriatrician, writer, and educator Louise Aronson; storyteller and co-founder of MiHistoria.net Albertina Zarazúa Padilla; dancer and choreographer Nancy Cranbourne; artist and activist Edythe Boone; and eco-friendly style icon Debra Rapoport. The wrap-up experience will be led by author and community organizer David “Lucky” Goff.

Speaking about this year’s symposium, Wade notes that she is “looking forward to hearing how attendees will be inspired to explore creativity a bit more in their daily lives or use a creative practice to get through difficult life circumstances.”

The Creative Aging Symposium is part of Covia Community Services’ dedication to creative aging as a way to reframe the narrative around aging through exploration, programming, and events. This takes a number of forms within Covia, from the Creative Aging Symposium to Ruth’s Table programming and Social Call’s integration of creative learning methods like The Hummingbird Project’s Joyful Moments cards.    

On February 4th, Leading Age California is hosting their Golden Gate Regional Event all about creative aging at Ruth’s Table. At Make Something Together: The Power of Creative Programming Ruth’s Table Director Jessica McCracken and Social Call Director Katie Wade will lead a conversation for professionals in the Aging Services field on creative aging and how it can be utilized to increase social connection and change the narrative around aging. More information about the event and registration can be accessed here.

If you are interested in learning more about creative aging and its benefits, please join us on January 29th for the Creative Aging Symposium and at Ruth’s Table on February 4th for the Leading Age California event.

Register here for the Creative Aging Symposium.

Register here for The Power of Creative Programming.

Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.

In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.

Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”

Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended.  Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.

Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend.  I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees.  Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”

Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”

Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.

Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years.  My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best.  At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore.  I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this.  Such a celebration of life!”

Founded on the mission of “increasing access to creative opportunities for older adults and adults with disabilities and providing an inclusive and welcoming environment for creative expression and cross generational dialogue,” Ruth’s Table, a Covia Community Service, has been serving the San Francisco community for 10 years—a  milestone they will be celebrating on November 14th with their R10 birthday party.

An important part of Ruth’s Table’s work includes partnering with like-minded organizations to expand its creative offerings. A recent partnership with Reimagine has sparked new programming as well as three events open to the public this October.

Reimagine hosts Reimagine End of Life, a weeklong slate of events that discuss death and dying through the lens of art and creativity. Events include everything from art installations and theater pieces to creative workshops and talks. Reimagine’s goal is to make end of life discussions easier by transforming them into celebrations of life through the use of art and creativity. This year’s Reimagine SF includes over two hundred events taking place in San Francisco between October 24th and November 3rd.

Ruth’s Table partnered with Reimagine in 2018 to host Curious Maps of Impossible Places, a life mapping workshop. This year the partnership is expanding with three new events: On Passing On: Poetry to Ease the Final Passage, on Friday, October 25th, Mortality in Motion on Saturday, October 26th, and Spirit Boat: A Makers Event on Tuesday, October 29th.

As Jessica McCracken, Director of Ruth’s Table, notes “I think it is very important to normalize conversations around end of life issues. It’s a way of celebrating life really. When working with an older adult population we deal with end of life issues more often and I think it’s important as a community of caregivers to explore those issues. I also know that we are working with a population that has the perspective and wisdom to really lead the conversation. Creative programming creates an amazing platform to have meaningful conversations.”

Events for this year’s partnership center on exploring end of life through multiple art forms. On Passing On: Poetry to Ease the Final Passage introduces participants to jisei, Japanese death poems, and then invites participants to write their own poem. The event will feature poet Bob Holman, folklorist Steve Zeitlin, and President of the Nurse Practitioner Healthcare Foundation, Phyllis Zimmer. 

Led by artist Jennifer Ewing, Spirit Boats: A Makers Event, explores boats as a symbol of passage, especially in conveyance beyond death, through the creation of spirit boats. Recycled materials, wood, paper, feathers, twine, wire, and more will be provided to participants.

Intergenerational movement company Dance Generators will lead Morality in Motion, exploring how an embodied experience of mortality illuminates its reality in a new way. Participants are encouraged to wear comfortable clothes as the event will move between doing and discussion.

Everyone is invited to attend any of the festival events, no previous art experience required. Residents of Bethany Center will participate alongside community members in these engaging creative sessions.

McCracken hopes that “attendees from the community have a positive experience coming into our creative space. When people visit Ruth’s Table they often don’t realize they are entering an older adult residential community. What they notice is the vibrancy, the bright colors, and how alive the space is. We want to create an environment where growing older is inspiring.”

To learn more about On Passing On, Spirit Boats, and Mortality in Motion visit the Ruth’s Table Facebook page. For more on Reimagine End of Life, visit the Reimagine website. For more on Ruth’s Table and its 10th anniversary celebration, visit the Ruth’s Table website at ruthstable.org.

Download the full Annual Report with financial reports for FY 2019 here.

Looking back over the past months, I can say with great confidence that it has been a year full of progress. Some of it came from the momentum started in 2018 by the unified Covia brand, while other aspects have resulted from a strong strategic focus and our willingness to make difficult decisions. I can proudly say that we are positioned for a future where we can help more seniors live well and age well no matter where they call home.

In February, the Covia Communities Board made the difficult decision to close one of our communities — Los Gatos Meadows. We have long had a goal to redevelop this community to better support the needs of our residents. As we began our evaluation of this long-term plan, we uncovered some safety issues at the campus that accelerated our timeline. Since arriving at the decision, our focus has been on supporting and relocating the residents and fulfilling our commitment to our staff. Soon we will begin the preliminary work of redevelopment. We are committed to staying in Los Gatos with a reimagined approach to community living.

Our year-end financial results as of March 31, 2019, show continued stability and strength as outlined in the audit results in this report. This has been further reinforced by the reaffirmation of our A- rating with a stable outlook from Fitch. Even with the one-time costs for the closure of Los Gatos Meadows, Fitch recognized the operational consistency and strength we continue to demonstrate. Their confidence is a strong signal for a bright future.

One of the important commitments we are making as we move into the future is technology. Over the past year, we have continued to implement software platforms that help us improve the services we provide. From a more efficient electronic health record system, to a new human resource information system, to a refined customer relationship management system, we have invested to create solutions for our residents and employees alike.

And it was our employees that achieved one of our greatest accomplishments this past year. We were once again named a Great Place to Work. Because this certification is based wholly on employee feedback, it says a lot about the success of the efforts we have been making. I am thrilled that our team members throughout Covia, from Support Services to every community and program, feel engaged and committed in helping us fulfill our mission. They are the heart and essence of what we do and how we can make a difference.

Expanding the number of people that we touch was also a core focus over the past year. From high occupancy at our communities to signing a management contract for Friends House, a Life Plan Community in Santa Rosa, to increasing participation in our Well Connected program and launching Well Connected Español, we are involving more seniors. Add to that Home Match launching in other geographies and making ever more shared housing matches, and the measures of progress are truly profound.

We also piloted a meaningful sustainability initiative started by our residents — CoviaGreen. The brainchild of the Green Action committee at St. Paul’s Towers, CoviaGreen involves a pledge by residents and staff to live more sustainably and consider elements of environmental justice in our community planning. The program is slated to roll out to all of our communities and programs in the coming year.

From financial progress to community progress to progress for the environment, this past year has been one of commitment, engagement, and forward movement. I am grateful to the Covia staff, our leadership team, and our Boards for all that we have accomplished this year. Together we have established an incredibly strong foundation for progress and growth.

Kevin Gerber

 

October 1st through 7th mark Active Aging Week, a weeklong celebration of living well and aging well initiated by the International Council on Active Aging (ICAA).

The term active naturally conjures up images of exercising or other physical activities, but active aging encompasses far more than just keeping oneself physically fit. The ICAA highlights seven dimensions of wellness: from physical and emotional wellness to less well known dimensions like environmental and vocational. The point of Active Aging Week is to highlight that active aging involves more than just keeping the body fit; it’s about recognizing all of the different aspects that allow one to age with purpose.

“Active aging is choosing to live life with vitality and meaning,” notes Diane Waltz, Director of Wellness at Spring Lake Village. In the hustle and bustle of life, it can be easy to forget about how important it is to consider all of the dimensions of wellness, which is what makes Active Aging Week so crucial.

Covia & Active Aging

Covia strives to support every dimension of wellness through community programs and amenities as well as community services.

Activities and classes support physical, emotional, and intellectual wellness within Covia’s Life Plan communities. Engaging exercise activities like line dancing and chair volleyball keep residents both physically and socially engaged as they exercise in a group setting. Creative classes like beading and card making allow residents to pursue their emotional wellness by creating pieces of art. Regularly updated libraries that foster engaging book clubs improve intellectual wellness alongside activities such as Brain Fitness and Brain Builders. Life Plan communities even support vocational wellness with the opportunity to volunteer for causes like Habitat for Humanity or local food banks.

Environmental Wellness

Covia is also dedicated to environmental wellness through CoviaGreen, initiated by residents and staff at St. Paul’s Towers in Oakland. CoviaGreen is a committee-led program that focuses on sustainable living and environmental responsibility. This takes the form of the CoviaGreen pledge, which highlights a number of ways that residents and staff can reduce their negative impact on the environment from eating seasonal fruits and vegetables to turning off lights and appliances when not in use.

Beyond the pledge, the greater St. Paul’s Towers community has also implemented changes to promote environmental wellness. These changes include making Impossible Burgers available at all meals and adopting housekeeping programs that allow residents to forgo cleaning if it is not needed. CoviaGreen was created with the intent that it will inspire other communities to make a similar commitment to environmental responsibility.

Spiritual Wellness

With an Episcopal heritage, it would be easy to assume that spiritual wellness at Covia is tied directly to religion. But spiritual wellness encompasses far more than just religious practices or beliefs. Each Covia senior living community has its own chaplain who is tasked with supporting residents and staff from a myriad of religious backgrounds.

Chaplains guide the spiritual health of the community, which can take the form of religious services but more broadly supports spiritual wellness by being someone that residents can talk to for any type of spiritual help. Kevin Philips, chaplain at Canterbury Woods says, “A chaplain finds joy in nurturing the human spirit by offering kindness, connection and an empathetic ear.” Having support can be the first step in cultivating a stronger sense of spiritual wellness.

Social Wellness

Covia Community Services are dedicated to improving social wellness in older adults. Programs like Well Connected and Social Call were created with the intent to decrease social isolation and forge connections between people that might not otherwise have had the opportunity to connect. Well Connected creates community through group sessions available over the phone that range in topic from book clubs and armchair travel to museum tours and garden talk. The program provides the opportunity to connect with others and talk or learn about a shared interest without ever stepping outside the home.

Social Call, a friendly visitor program, connects volunteers and participants for one-on-one meetings, either in person or over the phone. Participants and volunteers can discuss anything of interest as they forge bonds that combat social isolation. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” says Katie Wade, Director of Social Call. It’s easier to support social wellness with programs that simplify what is often the hardest part of social interaction, forging the initial connection.

Redefine Active

It can be easy to forget about all of the different aspects of wellness that contribute to overall health. Campaigns like Active Aging Week are dedicated to bringing these different yet important pieces to the forefront where they can be examined and adopted into daily life. As Alex Gerasimov, Life Enrichment Manager, notes “Aging is normal and a part of human evolution. By staying active along the aging journey, you will feel better, look younger, and improve your overall quality of life.”

Covia aims to support all of their residents, staff, and community members so that it is easier to incorporate each dimension of wellness into daily life. Happy Active Aging Week! Here’s to aging with purpose and a wider understanding of all that makes that possible.

Social isolation and loneliness affect approximately one-third to one-half of the older adult population, negatively impacting seniors’ physical and mental health. For 10 years, Covia has been addressing these issues through a no cost to participants friendly visitor program, now named Social Call. When it was founded, the program only provided in-person connections to people living in San Francisco. Today Social Call works to prevent isolation by connecting people across the country. To celebrate Social Call’s 10th anniversary, here are 10 things you may not know about this life-changing program:

  1. Social Call is one way Covia lives out its mission. Covia promotes positive aging by cultivating healthy and engaged communities with a continuum of innovative services that actively support people’s well-being. Although Covia is known primarily for its Senior Communities and Affordable Housing Communities, it also has an extensive Community Services department, including Well Connected, Market Day and Social Call. Social Call is a vital part of Covia’s mission to help people live well and age well – wherever they call home.
  2. Social Call is a way to create community with older adults. Director Katie Wade finds that Social Call’s visits create a sense of community that is often lost in today’s busy society. “Social Call honors our need for connection,” says Wade. Thanks to Social Call, 194 participants ranging in age from 54 to 102 have weekly one-on-one visits with a volunteer.
  3. A “Social Call” can be an in-person visit or a phone conversation. Phone visits eliminate the barriers of transportation and mobility, so Social Call program managers can create matches based on personalities and specific interests. Participant Illana shared “I had a really interesting conversation with Sreemoyi on Sunday. She has spent two years in the country where I was born and knows so much about my culture. Thank you for matching me with her. This seems to be the beginning of a great friendship.”
  4. Volunteers are carefully vetted. Whether it’s a student who wants to give back to the community or a newcomer to the area who desires a connection in the neighborhood, volunteers are screened, trained and matched with seniors living in their communities. During the training process, volunteers learn indicators of a healthy relationship and reminders about communication skills. Often, Social Call finds volunteers through word of mouth and community resources like the library or on VolunteerMatch.
  5. Matching seniors and volunteers is an art. Covia’s Program Managers review the list of people needing a visitor and align preferences such as age, personalities and language requirements. Volunteers and seniors meet weekly for one-on-one visits to swap stories or enjoy one another’s company. In-person visits last one to two hours and phone visits about half an hour. The nature of the visit depends on the match: discussing a variety of topics and events, sharing stories, playing cards, going out for a cup of coffee and much more.
  6. Social Call visits improve mental and physical health. Social connection affects health in a myriad of ways, for both volunteers and participants. One volunteer notes, “Anna has such a great sense of humor. We can talk about really heavy, painful things, and we can still have some good laughs. In fact, she left with me cracking up as we said goodbye. I feel very lucky to know Anna and have her as a friend. When I left, she said that she was suddenly feeling much improved health-wise. I must say though, I think our visits benefit me even more than they do her! Truly.”
  7. Reciprocation is the key. Social Call is based on the idea that the volunteer and participant both benefit from the visits, ensuring a reciprocal bond. Being present, finding appreciation for the aging process, and gaining wisdom from hours of conversation with someone older are just two of the benefits that volunteers experience. Participants and volunteers often feel energized by the visits where they can provide emotional support and impart insight or share stories. Says one Social Call volunteer: “We chat about everything under the sun. We share our memories; we laugh together and sometimes we cry a bit too. We share a deep bond. I know our talks have lifted her spirits and made my life better too.”
  8. All participants desire a sense of connection. Wade, a mental health therapist in her earlier career, has observed the rise in loneliness. Despite the many ways available to connect with one another, research shows that people are increasingly more lonely. Once considered a problem facing mainly older adults, Wade believes it’s clear loneliness is a society-wide problem stretching across age groups. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” Wade says.
  9. Social Call brings creativity into the conversation. Social Call is introducing creativity into visits to foster meaningful experiences. During training, volunteers learn about creative aging. Some matches choose to incorporate storytelling, painting, poetry and more into their weekly visits to promote creative exploration, which often provides a deeper connection.
  10. Social Call creates unexpected discoveries! You might hear of June’s experience growing up in Germany, or learn of Jerry’s leadership in LA’s alternative music scene. You might find a friend that you never would have come across in your daily life or rethink your view of aging. For 10 years, in connecting people with one another, Social Call has offered journeys of exploration and amazing discoveries. We look forward to more adventures ahead and invite you to join us!

If you’re interested in learning more about Social Call, visit us on VolunteerMatch, or call us today at 877-797-7299 for more information.