Each year, Covia sends candidates to LeadingAge California’s EMERGE program to build and develop their capacity for leadership and to help them network with other leaders in the Aging Services field. This May, Rosa Torres, Human Resources Manager for Los Gatos Meadows, and Cammille Lo-Li, Regional Social Services Manager for Covia Affordable Communities, are graduating as members of the class of 2019, and Maggie Youssef, Health Care Administrator at St. Paul’s Towers, will join the class of 2020.
“EMERGE is a year-long program to help candidates reach their potential in their organization to successfully lead innovative programming within their organizations,” explains Jerry Brown, Senior Director of Covia Affordable Communities, who helped establish the statewide program and has served as a coach for the past four years.
Brown explains that EMERGE fellows “can be any level of employee. It doesn’t have to be a CEO. It can be a maintenance person or a nurse, which I think is the wonderful thing about it. The supervisor sees the value that you have as a leader – that you can be a leader, not necessarily in the current job you have, but for the organization in some way.”
Lo-li first heard about the program while working at another organization in 2011. “I got that opportunity back then when I was first on the job as a Resident Service Coordinator. But I put it on hold and things kept holding me back [from participating]. So I’m glad that as soon as I was employed by Covia, I got a call saying, ‘Hey, Cammille, we want you to participate.’”
Youssef explains, “I applied for the EMERGE program so that I can professionally grow as a leader, build long lasting professional relationships with other leaders from other organizations and network with other fellow EMERGE members.” For Youssef, “Although I’ve worked in the Long term Care industry the last 25 years, I believe that there is so much more to learn. It is an ever evolving industry. The EMERGE program can help me improve on the skills I already possess and develop other skills I need to become a better leader in the industry.”
Participants in the program meet in person four times a year, participating in site visits at LeadingAge California member communities. They read and discuss four books on leadership development, and participate in monthly team calls between sessions. Each participant also creates an Action Learning Plan, or ALP, to apply what they have learned and bring it back to their workplace.
“It’s a training to help you lead, but it’s not only that,” says Torres. “I feel that this year has helped me to understand people in all their diversity, how to deal with them, how to communicate, how to address employees properly.”
Torres’ ALP involved building a more inclusive culture in her community. “The first thing I did was instead of saying ‘Staff Meeting,’ I changed it to ‘Team Meeting.’ And you know, believe it or not, that Team word made a big difference for some employees. I had people from the Environmental Services department tell me that this was the first time that somebody saw them as part of a team.”
Lo-li is developing a social work mentorship program “by shadowing current employees in different positions, getting their interest in the aging services field.”
The ALPs are not just theoretical projects, but actually get carried out and have an impact on the participants’ organizations. A previous EMERGE fellow implemented Covia’s comprehensive, organization-wide online Accounts Payable system as her ALP.
In addition to what participants bring back to their organizations, “I got really good friends and I appreciate the training because of that,” says Torres. “You learn a lot of things about yourself, about your job, about the people around you.”
As a coach, Brown says, “I like hearing everybody’s personal stories. I like seeing the best practices when we go visit sites. There’s some really wonderful programs out there, innovative things. Covia has some of the most innovative programs within the whole membership of LeadingAge California. We should be very proud of that.”
“I’m really glad that Covia continues to support the program and that Cammille and Rosa both were able to get through the program this year and graduate, and I hope that they encourage others to do so too,” says Brown. “We have to remember that it’s not a cheap program. You are getting the support of your supervisor because you’re not at work. Other people have to fill in for you while you’re away. And so Covia’s really making an investment in your leadership, allowing this education. You’re being honored, I would say.”
“I wish that every employee, every colleague would get to attend, just to get the experience of it,” says Lo-li. “It’s an adventure ride.”
The 8th Annual Celtic Cup Golf Tournament and Gala Reception brought together more than 220 guests to raise a quarter of a million dollars to support services for seniors in need. Thanks to our many sponsors, golfers and community friends who joined us at Berkeley Country Club and made this year’s tournament the best yet!
“The energy of the day was truly remarkable,” says Katharine Miller, Executive Director of the Covia Foundation. “We couldn’t do this without the enthusiasm and involvement of the many people who partner with Covia to promote life-changing services for seniors.”
Over 200 corporate and individual participants, including our title sponsor City Building, Inc., supported the event. The sold-out golf tournament on the cool and sunny course provided scenic bay views throughout the day. Mike Acosta, Vince Baldwin, Steve Baldwin, and Bob Giarusso won the tournament in a playoff against Barry Johnson, Jenny Noymany, Mark Marshall, and John Durham.
The evening auction, hosted by Liam Meyclem from KCBS’ Eye on the Bay, provided its own entertainment as participants tried to outbid each other for a Farm to City Private Dinner at San Francisco Towers or an evening with Covia CEO Kevin Gerber. The auction raised more than $80,000, with almost half coming from fund-a-need bidding to support Covia Community Services and Covia Affordable Communities as attendees learned the stories of seniors whose lives have been touched by Covia through a video created for the event.
For going above and beyond in their service to seniors and senior living, and their generous support to Covia over the years, the team from Morrison Community Living was the recipient of this year’s Celtic Cup.
“It was a successful event,” says Miller. “But more importantly, the funds we raised make a difference, ensuring that seniors have a safe home and remain connected with the greater community. We’re grateful for the generosity of all who attended.”
You can see photos of the event in an album on our Facebook page.
In theory, Fair Housing is a straightforward concept: “At the end of the day, it’s that you don’t have special treatment for one resident over another,” says Karim Sultan, Covia’s Vice President of Affordable Housing. But in practice, it may not be as easy as it sounds.
The Fair Housing Act guarantees protection from discrimination in housing on the basis of race, color, national origin, religion, sex, familial status, and disability. It is enforced by the U.S. Department of Housing and Urban Development (HUD), which subsidizes Covia’s six Affordable Communities.
“I think a big myth is that fair housing is something that’s automatic and that you don’t have to be incredibly intentional about it. You can very easily be in violation of fair housing in two seconds if you’re not careful,” says Sultan. “You have to really be aware of it at all times and be very diligent about maintaining it.”
April is Fair Housing Month, but Covia Affordable Communities works hard to practice that intentionality in fair housing all year round. “We do an annual fair housing training with a fair housing attorney religiously every year,” Sultan reports. “But we also have periodic fair housing check-ins when we do our monthly meetings. It’s something you can’t reiterate enough. If you say it a thousand times, say it a thousand more times. Because as soon as it starts to be not present in the mind, things can happen.”
The planning for fair housing starts long before people move into a community, Sultan explains. “When we open up a wait list, we have to have a HUD approved marketing plan and tenant selection plan. And so those plans really seek to ensure that the process by which you move people into the building is fair.”
Once people move in, “you have a lease and house rules that again you have to be really diligent about because the lease is the same for everybody. Everybody follows the same house rules. So it’s really incumbent upon the site staff to make sure that they’re treating everybody fairly.”
If residents do feel there has been a violation of their rights, they can go through an appeal process. At Covia, “I haven’t had to reverse an administrator for violating fair housing up to now. It could happen. It just hasn’t happened as of yet,” says Sultan. “But I do remind them always that sometimes it’s not what you do but how you do it. Are you communicating thoroughly enough when you’re having people stick to their lease or talking to them about the violation of house rules. Are you ensuring that you’re communicating in a way where they feel like, ‘This is standard, and this is not just targeted at me’?”
Although not subject to the same federal law as the HUD-subsidized communities, Covia’s Home Match program is also attuned to the need for fair housing. Home Match, Covia’s Shared Housing program, connects homeowners with extra space with home seekers who need a place to live in the expensive Bay Area housing market. Home Match works with home owners and home seekers to create a Living Together Agreement that may include a home seeker providing services, such as shopping or pet care, in exchange for a reduction in rental costs.
Tanya Ahern, Program Director for Home Match in Fremont, previously served on a board of a Fair Housing organization and brings her experience to the table when helping to match homeowners and home seekers. “With shared housing I think the most important thing is to make sure that you don’t have identifying characteristics that go into referring people so that that way it’s based purely on their merit and their financial means to pay and it’s not based on race or gender,” says Ahern.
“I see a lot of people who have been turned away from housing because of race, because of disability status,” says Ahern. “Because Home Match prescreens, it makes people more comfortable and more open to housing with people that maybe they might not have considered before. I think it’s really helping house people who didn’t have a fair shake in the world. I think it’s a perk that it’s helping house people who face challenges due to stigma.”
For Covia Affordable Communities, fair housing is part of its legal mandate, but Sultan observes it’s not just about complying with the legal requirements. It’s about making residents feel at home. “Over time, when residents witness the rules being applied equally, it does give them confidence that ‘this is a place where I can feel safe, where I won’t be targeted because of my race, because of my sexual orientation, because of my religion.’ And that’s very, very important because a big part of home is security and being safe.”
“As long as you own and manage communities, and you house people, fair housing is something you have to be constantly aware of,” Sultan says. “It never gets old. It never gets easy. It never gets stale. It’s just something you have to be really diligent about at all times.”
The Covia Foundation’s 8th Annual Celtic Cup golf tournament, dinner and live auction takes place Monday, April 29th at the historic Berkeley Country Club. Funds raised by the event will support affordable housing and programs to reduce social isolation, provide for immediate needs and emergencies, and improve food security for seniors. Registration is now open.
The Berkeley Country Club, located in the hills above the Bay with three bridge views, has a personal connection to Covia: Mike Westall, the President of the Board, resides with his wife at St. Paul’s Towers, a Covia Life Plan Community in Oakland, California.
The golf course, designed by famed architect Robert Hunter in 1920, was fully restored in 2011, receiving the first ever Award for Excellence from the prestigious American Golf Architects Association.
This year’s Gala Dinner and Live Auction will be hosted by Liam Mayclem, Emmy Award-winning Co-Host of CBS Eye on the Bay and the KCBS Foodie Chap. He and his partner recently opened Noe’s Cantina in San Francisco.
Liam recently visited Oak Center Towers, a Covia Affordable Community, to see Covia’s services in action. “In a short time, Liam was able to meet several residents, some of whom recognized him from his media work. I can tell he’s going to bring a really personal touch to the event,” says Julie Hoerl, Covia Foundation Development Manager.
Mayclem is also contributing personally to the live auction. “He told us that he loves to do auction items that bring donors together with the mission,” Hoerl says. “In addition to providing a private event at his restaurant, he offered to host a dinner at a Covia Affordable Community for auction winners and seniors who live at the community. He’s even going to provide the recipe for his family’s Shepherd’s Pie.”
Other Live Auction items include a Hawaii getaway, Wine Country weekends, and hard-to-come-by sporting event tickets.
The gala dinner and auction will take place in the Berkeley Country Club’s English Tudor-style clubhouse, a historic building fully restored in 2002, with panoramic views of the Bay.
Funds raised from the event support Covia’s Affordable Housing and Community Services programs, offering housing and services for low-income or isolated seniors. In the past, funds raised from the Celtic Cup have helped open new Market Day locations, supported needed life-safety improvements in Affordable Senior Housing, and provided emergency funding for low income seniors.
Golf registration is available for individuals and foursomes and includes the evening reception, dinner and live auction. Evening-only tickets are also available. Individuals or foursomes can register online. Space is limited. For more information, visit CelticCup.org or contact the Covia Foundation at 925.956.7448.
Lytton Gardens in Palo Alto offers something almost unheard of in senior affordable housing: an Assisted Living option. Openings are currently available for seniors age 62 and older who meet certain financial eligibility requirements.
Housing Administrator Doris Lee says, “Affordable Housing usually only has independent living, so to have the assisted living and the nursing home on the same campus is truly unique.”
“Many people know about Lytton Gardens independent living and Webster House Healthcare Center. The assisted living is not as widely recognized. Our assisted living is more affordable than others in the area, and we want to spread the word out that we have affordable assisted living,” adds Lee.
Assisted Living allows residents to remain independent in many areas while provide support for activities of daily living, such as dressing or bathing, that may require additional support. A typical Assisted Living community can cost anywhere from $5,000 to $8,000 per month or more, far out of reach for many seniors.
At Lytton Gardens, however, the cost is far less. In fact, the maximum allowable income to qualify as determined by the Department of Housing and Urban Development (HUD) is currently set at $66,150 for a single person or $75,600 for a couple. Once income-qualified, residents at Lytton Gardens Assisted Living pay 30% or less of their monthly income for rent, a meal fee of $642.60, and a personal care fee of $1350. For this, residents receive three meals a day, housekeeping and laundry services, and 24-hour staff assistance. The rest of the resident’s rent is subsidized by HUD.
Located only blocks away from downtown Palo Alto, Lytton Gardens offers not just a place to live, but a community, with many activities and special events as well as a weekly Market Day. “Having the different levels of care on one campus allows the resident to still live amongst the friends they have cultivated and in the place they have called home for so long,” says Lee. “Although the resident needs to move to a different apartment, they are still part of the Lytton Gardens community. Also having the nursing home on site has given some residents the extra motivation to be able to look out their window and see their apartment and work extra hard to be able to return to their apartment safely.”
One resident who has been living in Lytton’s Assisted Living for three years says, “I love the central location of the community, so close to all the shops and restaurants on University Ave. I love my apartment. Having maintenance crew on site is a plus. All the caregivers are great and they personalize the care.”
Lytton Gardens Assisted Living is currently accepting applications. Please contact Lytton Gardens to schedule a tour or call (650) 617-7338 to speak with the Assisted Living Manager, Anahi McKane.
On Thursday, October 18th, residents and staff throughout Covia participated in the Great ShakeOut, an earthquake safety drill. From Santa Rosa to Southern California, Covia took time to “Drop, Cover, and Hold On” and then gathered to review and reflect.
“An earthquake drill like the Great ShakeOut is an example of staff and residents increasing their safety awareness by practicing what they have learned,” says Grant Edelstone, Senior Director of Risk Management. “When a person drops, covers and holds on and then responds to a simulated fire or burst pipe or power outage, they increase their readiness for an actual earthquake.”
Even before the event, people were getting prepared. Covia’s Resident Service Coordinators working in Senior Affordable Housing communities throughout California assisted Housing Administrators with a pre-drill information meeting. Topics discussed included an explanation of the Great Shakeout and what was to be expected as well as evacuation options and routes. San Francisco Towers offered an Emergency Preparedness Department Update in advance of the drill and invited residents to prepare in advance by scouting out the safest place to be in their apartment in case of an earthquake.
San Francisco Towers, which was built after the 1989 Loma Prieta earthquake, has participated in the drill for years. Executive Director Christina Spence says, “We participate so residents and staff are prepared for the likely event of an earthquake that impacts our community.” The drill at the Towers involved more than Covia staff and residents, Spence reports. “Our California Department of Public Health Life Safety surveyor showed up right at 10:18. She ‘dropped, covered and held’ right along with us!”
Sadie Bracy, Housing Administrator at Jennings Court in Santa Rosa says, “We made noise with pots and pans and flickered the lights to simulate an earthquake. Two residents actually got on the floor under the table! Then we talked about the potential impacts of an earthquake afterword. We also talked about the safety of the building and installing the seismic gas shut off valve for more safety of Jennings Court.”
At Support Services, Covia’s administrative offices in Walnut Creek, an announcement over the PA alerted everyone in the building to the start of the drill. Afterwards, staff received a demo on go-bags and the locations of safety equipment and exits. “Last year during the fire [in Santa Rosa], I heard more than one resident say they’d been told to prepare a go-bag, but they didn’t think they’d actually need it,” says Laura Darling, a member of the Covia Safety Committee. “You don’t know you’ll need it until you do.”
Covia also prepared for the safety of seniors who would be unable to move themselves in the case of an emergency. At Webster House Health Center in Palo Alto, everyone participated in the drill. “All 3 floors participated along with vendors and home health agencies in the community during the drill. We had families and volunteers participating too,” says Assistant Executive Director Linda Hibbs. “I was stationed on 4th floor and the staff actively participated and moved the residents to a safe location.”
Hibbs continues, “After the drill was over we discussed why we have drills, what to do in a drill and how did the staff and residents think the drill had gone. The residents said thank you to the staff for practicing the drill and including them too. A few residents said they were happy that Webster House cared enough about them to practice if an earthquake happened and included residents in the drill.”
These drills are valuable preparation, Edelstone explains. “When there is a real earthquake, staff may react faster without thinking because of their practice. It can help them whether at home, work or traveling. Similarly, regular fire, disaster, active shooter and other drills increase safety readiness.”
And drills are just one part of building a culture of safety at Covia. “Covia has a commitment to safety in all levels of the organization,” says Edelstone. “Covia promotes a safety culture. This culture of safety’s goal is to achieve consistently safe operations that minimized adverse events. It represents a blame-free environment where everyone is able to report mistakes or errors or near misses or safety hazards, without fear of reprimand or punishment. A culture of safety encourages staff collaboration to solve safety problems. It strives to prevent or reduce errors and improve overall quality.”
Sadie Bracy at Jennings Court says, “A culture of safety means we anticipate that there will be an emergency at one point and we prepare ahead of time for it. That we take keeping our residents safe very seriously. And that we are constantly trying to improve our emergency responses.”
For more than 20 years, muralist Dan Fontes has helped share the story of Bethany Center Senior Housing in the Mission District of San Francisco. Fontes first created the “Salud!” mural that covers the 9-story building at 21st and Capp Street in 1997 with only one assistant. Now, he is in the midst of a full restoration, working with five other skilled artists to bring even more life to his original vision.
The idea behind the mural was to bring the inside of Bethany outside by sharing true-to-life images of some of the residents. “Unfortunately at the time I had to wrap it up a little too soon,” he says. “So this time I’ve been able to develop the characters more fully as I originally intended. Probably a lot of the neighbors won’t even be able to notice, but I would notice. There’s a few color changes here and there. We’ve brightened up their clothing so they’re not so gray. They’re just more lively, which is what I always intended: to have the seniors look lively and happy and activated and just living their fullest lives.”
Starting at 7:00 each morning, Fontes and his team – Desi Mundo, Kristi Holohan, Antoinette Johnson, Gwen Renee, and Haley Summerfield – use brushes as small as ¼ inch to apply acrylic paint over every inch of the 98 foot tall building, followed by three coats of heavy-duty anti-graffiti varnish.
“I have the dream team. These people have it all. They’re talented. They’re full of courage because you have to have courage to step out over that 9th floor at 98 to 100 feet,” says Fontes.
“We’ve gone through a lot of brushes and a lot of the human figures have now been triple-coated with new paint, so it’s as if you’re painting an entirely new mural on top of the one that’s here. I think it’s going to show.”
“People ask if that’s me in the mural,” says Elizabeth Dunlap who has lived at Bethany since before the mural was first developed. “I think they are surprised that it shows actual people that live here at Bethany.”
The mural also includes a silhouette of the steeple of the Methodist Church formerly located on the site. Bethany Center, a Covia Affordable Community, was established in the late 1960’s as a ministry of the United Methodist Church in San Francisco to provide affordable housing for low income seniors. In addition to 133 apartments, Bethany offers programs, activities, and special events through Ruth’s Table, an art and wellness space named for renowned San Francisco artist Ruth Asawa.
For former Bethany Center CEO Jerry Brown, now Senior Director of Covia Affordable Communities, the mural represents a connection to the Mission and the greater San Francisco community and illustrates the “empowerment of people of diverse backgrounds aging well with vitality in a place they call home.”
“To me that’s a really critical message: that people understand this is a senior center, these are beautiful people who live here, that it’s a diverse community that’s shared by multiple races and people from different countries and areas,” says Fontes. “It’s a positive place, it’s a beautiful place, it’s a gathering of souls. In a way, it’s a work of art.”
Bethany Center Senior Housing will unveil the completely restored mural in mid-October as it celebrates its 50th anniversary.
As Jennings Court, a Covia Affordable Community in Santa Rosa, celebrates its 10th anniversary this summer, its first residents are reflecting on their initial impressions.
“I was one of the first 8 people to move in,” says Fred Campbell. “And the day I walked into the facility, I fell in love with the structure, the ambiance.” Campbell, who had lost his business as a hairdresser in San Francisco during the AIDS crisis, had been cleaning houses in Southern California when he learned that Jennings Court was being built. “I always thought [low income housing] was bad stuff because that’s how the movies always show it,” he said. Instead, “On a scale of 1-10, I’d say my first impression was an 11.”
“It was a rural setting then,” when Jennings Court opened in 2008, says Penni Colley. “Across the street were horses grazing around a barn. Of course, that’s not there any more, but it was so beautiful.”
Colley had been surprised there was still room in the new building when she received a letter saying there was an apartment available for her. “At my age and being low income, I didn’t think I would ever have a new apartment. You just kind of have to forget that because the chances of me having a brand new apartment were slim. When I saw how beautiful these were, I just couldn’t get over it.”
Colley explains that the apartments hadn’t filled due to the strict qualification requirements. Residents must be 62 or older and “very, very, very – three veries – low income,” she says.
“They were offering me such a sweet deal on the rent that I figured it would be a dump. And I was very pleasantly surprised to find how nice it is,” says Roger Hanelt, who had been homeless before moving into Jennings Court. “It’s been a very healing environment for me. Because I’ve gone through highs and lows and this place was definitely a rescue.”
Campbell remembers, “The day we got in, I stayed most of the time looking at the courtyard, so beautiful. Now I watch the seasons change with all of these trees outside my front door.”
Jennings Court has 54 apartments that look out on a central courtyard that contains a garden tended by the residents and a fountain donated by Spring Lake Village, another Covia community in Santa Rosa. It was built through a partnership between Covia and Burbank Housing with funding from HUD and the city of Santa Rosa. Along with housing, Jennings Court provides service coordination and programs such as a weekly Market Day and monthly visit from the Bookmobile.
Colley remembers “When we had our very first welcome party out in the patio out there, I just ran around to anyone who looked like they were a suit and said, ‘thank you, thank you, thank you.’
Before she moved in, “I remember thinking, ‘oh, well, I’ll have to let that thought go. I’m never going to have my own new place. And then God blessed me with this. And I just have a wonderful new apartment. Everything in it was new. It smelled new. There were no residual crumbs in the drawers that anybody had missed. So. Gratitude.”
“I kept telling myself how fortunate I was. I’m still poor as a church mouse but I’m not unhappy,” says Campbell. “Every time I think about Jennings Court when I’m away from it, it’s home.”
Residents and staff from Covia Affordable Communities recently attended LeadingAge California’s annual Affordable Senior Housing Resident Advocacy Day in Sacramento. One of our staff members reported that one resident left an impact on his Assemblyman when he introduced himself saying, “My name is Dean and I was homeless for four years before I got a studio in an affordable HUD building.” We’ve asked Dean to share his story.
If you have ever experienced a trauma (and most of us have), you may not want to talk about it. That’s the way it was with me, but my friends at Covia convinced me that other people might be helped by my “confession.” So, here goes.
The trouble began in early 2012. Having been unemployed for 2 years (a direct result of the 2008 recession), my money completely ran out and I was faced with eviction from my Oakland apartment of 16 years. When you can’t pay the rent, the sheriff simply changes the locks and you don’t get in.
A friend (call him J.R.) saved me from life in the street by offering to let me sleep in his van. This is not an ordeal I would wish on anyone. Though not too uncomfortable physically (just make sure you have lots of blankets in cold weather), you are constantly in fear of police and hostile “neighbors.”
After 3 ½ years in this situation, I returned to the van one afternoon to find that it was no longer there. A police woman parked nearby informed me that the van had been towed only an hour before. All my possessions (books, CDs, clothing and a guitar) were gone. Although I’d been careful not to park it in front of anyone’s house (it had been near an empty lot), I guess the old Dodge Ram was an eyesore to some “upstanding citizens.” So I experienced two disasters in less than 4 years.
At this point, I walked to J.R.’s house and told him what had happened. He somewhat shamefacedly admitted that he had neglected to pay some old parking tickets as well as vehicle registration, but then offered to let me sleep in a tent in his back yard.
One afternoon soon after this, I received a phone call from Oak Center Towers. I had applied for residency there over a year before, and they now had a vacant studio apartment. This was the first cheerful note in my life since 2010! On arriving at my first interview, I met Julia Bergue, a sweet and flexible person who did all the necessary paperwork.
Finally, on August 17, 2016, I spent the first night in my new home. Somewhat dazedly, I realized there was a solid, legitimate, leak-proof roof over my head.
So take it from me: when you’ve hit rock bottom, the only way is up. Keep a-going’!!
Dean, age 66, earned his Master’s degree and worked as a paralegal for 20 years before losing his job during the great recession.