Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.
In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.
Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”
Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended. Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.
Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend. I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees. Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”
Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”
Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.
Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years. My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best. At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore. I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this. Such a celebration of life!”
On July 11th, Ruth’s Table, a program of Bethany Center Senior Housing, is celebrating its grand re-opening at a new dedicated gallery space located at 3160 21st Street, San Francisco. The opening reception from 6:00-9:00 pm launches a year-long exploration of Bauhaus through a series of exhibits.
Founded in 2009 with the support of artist Ruth Asawa, Ruth’s Table began as an arts initiative integrated into Bethany Center, an affordable senior housing community. The new building will serve as a gallery and creative learning space where people of all ages can come together to learn, connect, and create.
Jessica McCracken, Director of Ruth’s Table, says, “Ruth’s Table provides a safe, inclusive and welcoming space for the community to engage with arts, build meaningful connections and feel the uplifting joy of community. Our programs encourage personal growth and promote lifelong learning, while strengthening creativity, health, and independence to greatly enhance one’s quality of life.”
The first exhibit in the new space, Beyond the Warp and Weft, launches a year-long inaugural program of contemporary exhibitions celebrating the 100th anniversary of Bauhaus. The exhibit brings together 14 artists to illuminate the diversity of contemporary ideas of weaving and textile, highlight innovative craft thinking, and chart the future trajectory of the practice. The exhibition presents a stylistically diverse selection of works that combine hand weaving, sound, science, sculpture and site-specific installation.
Throughout the year, four exhibitions will examine the enduring impact of Bauhaus ideas on weaving and textile design, color interaction and theory, photography, and activism in the arts, with a particular emphasis on the way contemporary art practices have evolved with the innovations in materials and technology.
For more information, please visit https://www.ruthstable.org/.
Each year, Covia sends candidates to LeadingAge California’s EMERGE program to build and develop their capacity for leadership and to help them network with other leaders in the Aging Services field. This May, Rosa Torres, Human Resources Manager for Los Gatos Meadows, and Cammille Lo-Li, Regional Social Services Manager for Covia Affordable Communities, are graduating as members of the class of 2019, and Maggie Youssef, Health Care Administrator at St. Paul’s Towers, will join the class of 2020.
“EMERGE is a year-long program to help candidates reach their potential in their organization to successfully lead innovative programming within their organizations,” explains Jerry Brown, Senior Director of Covia Affordable Communities, who helped establish the statewide program and has served as a coach for the past four years.
Brown explains that EMERGE fellows “can be any level of employee. It doesn’t have to be a CEO. It can be a maintenance person or a nurse, which I think is the wonderful thing about it. The supervisor sees the value that you have as a leader – that you can be a leader, not necessarily in the current job you have, but for the organization in some way.”
Lo-li first heard about the program while working at another organization in 2011. “I got that opportunity back then when I was first on the job as a Resident Service Coordinator. But I put it on hold and things kept holding me back [from participating]. So I’m glad that as soon as I was employed by Covia, I got a call saying, ‘Hey, Cammille, we want you to participate.’”
Youssef explains, “I applied for the EMERGE program so that I can professionally grow as a leader, build long lasting professional relationships with other leaders from other organizations and network with other fellow EMERGE members.” For Youssef, “Although I’ve worked in the Long term Care industry the last 25 years, I believe that there is so much more to learn. It is an ever evolving industry. The EMERGE program can help me improve on the skills I already possess and develop other skills I need to become a better leader in the industry.”
Participants in the program meet in person four times a year, participating in site visits at LeadingAge California member communities. They read and discuss four books on leadership development, and participate in monthly team calls between sessions. Each participant also creates an Action Learning Plan, or ALP, to apply what they have learned and bring it back to their workplace.
“It’s a training to help you lead, but it’s not only that,” says Torres. “I feel that this year has helped me to understand people in all their diversity, how to deal with them, how to communicate, how to address employees properly.”
Torres’ ALP involved building a more inclusive culture in her community. “The first thing I did was instead of saying ‘Staff Meeting,’ I changed it to ‘Team Meeting.’ And you know, believe it or not, that Team word made a big difference for some employees. I had people from the Environmental Services department tell me that this was the first time that somebody saw them as part of a team.”
Lo-li is developing a social work mentorship program “by shadowing current employees in different positions, getting their interest in the aging services field.”
The ALPs are not just theoretical projects, but actually get carried out and have an impact on the participants’ organizations. A previous EMERGE fellow implemented Covia’s comprehensive, organization-wide online Accounts Payable system as her ALP.
In addition to what participants bring back to their organizations, “I got really good friends and I appreciate the training because of that,” says Torres. “You learn a lot of things about yourself, about your job, about the people around you.”
As a coach, Brown says, “I like hearing everybody’s personal stories. I like seeing the best practices when we go visit sites. There’s some really wonderful programs out there, innovative things. Covia has some of the most innovative programs within the whole membership of LeadingAge California. We should be very proud of that.”
“I’m really glad that Covia continues to support the program and that Cammille and Rosa both were able to get through the program this year and graduate, and I hope that they encourage others to do so too,” says Brown. “We have to remember that it’s not a cheap program. You are getting the support of your supervisor because you’re not at work. Other people have to fill in for you while you’re away. And so Covia’s really making an investment in your leadership, allowing this education. You’re being honored, I would say.”
“I wish that every employee, every colleague would get to attend, just to get the experience of it,” says Lo-li. “It’s an adventure ride.”
The 8th Annual Celtic Cup Golf Tournament and Gala Reception brought together more than 220 guests to raise a quarter of a million dollars to support services for seniors in need. Thanks to our many sponsors, golfers and community friends who joined us at Berkeley Country Club and made this year’s tournament the best yet!
“The energy of the day was truly remarkable,” says Katharine Miller, Executive Director of the Covia Foundation. “We couldn’t do this without the enthusiasm and involvement of the many people who partner with Covia to promote life-changing services for seniors.”
Over 200 corporate and individual participants, including our title sponsor City Building, Inc., supported the event. The sold-out golf tournament on the cool and sunny course provided scenic bay views throughout the day. Mike Acosta, Vince Baldwin, Steve Baldwin, and Bob Giarusso won the tournament in a playoff against Barry Johnson, Jenny Noymany, Mark Marshall, and John Durham.
The evening auction, hosted by Liam Meyclem from KCBS’ Eye on the Bay, provided its own entertainment as participants tried to outbid each other for a Farm to City Private Dinner at San Francisco Towers or an evening with Covia CEO Kevin Gerber. The auction raised more than $80,000, with almost half coming from fund-a-need bidding to support Covia Community Services and Covia Affordable Communities as attendees learned the stories of seniors whose lives have been touched by Covia through a video created for the event.
For going above and beyond in their service to seniors and senior living, and their generous support to Covia over the years, the team from Morrison Community Living was the recipient of this year’s Celtic Cup.
“It was a successful event,” says Miller. “But more importantly, the funds we raised make a difference, ensuring that seniors have a safe home and remain connected with the greater community. We’re grateful for the generosity of all who attended.”
You can see photos of the event in an album on our Facebook page.
In theory, Fair Housing is a straightforward concept: “At the end of the day, it’s that you don’t have special treatment for one resident over another,” says Karim Sultan, Covia’s Vice President of Affordable Housing. But in practice, it may not be as easy as it sounds.
The Fair Housing Act guarantees protection from discrimination in housing on the basis of race, color, national origin, religion, sex, familial status, and disability. It is enforced by the U.S. Department of Housing and Urban Development (HUD), which subsidizes Covia’s six Affordable Communities.
“I think a big myth is that fair housing is something that’s automatic and that you don’t have to be incredibly intentional about it. You can very easily be in violation of fair housing in two seconds if you’re not careful,” says Sultan. “You have to really be aware of it at all times and be very diligent about maintaining it.”
April is Fair Housing Month, but Covia Affordable Communities works hard to practice that intentionality in fair housing all year round. “We do an annual fair housing training with a fair housing attorney religiously every year,” Sultan reports. “But we also have periodic fair housing check-ins when we do our monthly meetings. It’s something you can’t reiterate enough. If you say it a thousand times, say it a thousand more times. Because as soon as it starts to be not present in the mind, things can happen.”
The planning for fair housing starts long before people move into a community, Sultan explains. “When we open up a wait list, we have to have a HUD approved marketing plan and tenant selection plan. And so those plans really seek to ensure that the process by which you move people into the building is fair.”
Once people move in, “you have a lease and house rules that again you have to be really diligent about because the lease is the same for everybody. Everybody follows the same house rules. So it’s really incumbent upon the site staff to make sure that they’re treating everybody fairly.”
If residents do feel there has been a violation of their rights, they can go through an appeal process. At Covia, “I haven’t had to reverse an administrator for violating fair housing up to now. It could happen. It just hasn’t happened as of yet,” says Sultan. “But I do remind them always that sometimes it’s not what you do but how you do it. Are you communicating thoroughly enough when you’re having people stick to their lease or talking to them about the violation of house rules. Are you ensuring that you’re communicating in a way where they feel like, ‘This is standard, and this is not just targeted at me’?”
Although not subject to the same federal law as the HUD-subsidized communities, Covia’s Home Match program is also attuned to the need for fair housing. Home Match, Covia’s Shared Housing program, connects homeowners with extra space with home seekers who need a place to live in the expensive Bay Area housing market. Home Match works with home owners and home seekers to create a Living Together Agreement that may include a home seeker providing services, such as shopping or pet care, in exchange for a reduction in rental costs.
Tanya Ahern, Program Director for Home Match in Fremont, previously served on a board of a Fair Housing organization and brings her experience to the table when helping to match homeowners and home seekers. “With shared housing I think the most important thing is to make sure that you don’t have identifying characteristics that go into referring people so that that way it’s based purely on their merit and their financial means to pay and it’s not based on race or gender,” says Ahern.
“I see a lot of people who have been turned away from housing because of race, because of disability status,” says Ahern. “Because Home Match prescreens, it makes people more comfortable and more open to housing with people that maybe they might not have considered before. I think it’s really helping house people who didn’t have a fair shake in the world. I think it’s a perk that it’s helping house people who face challenges due to stigma.”
For Covia Affordable Communities, fair housing is part of its legal mandate, but Sultan observes it’s not just about complying with the legal requirements. It’s about making residents feel at home. “Over time, when residents witness the rules being applied equally, it does give them confidence that ‘this is a place where I can feel safe, where I won’t be targeted because of my race, because of my sexual orientation, because of my religion.’ And that’s very, very important because a big part of home is security and being safe.”
“As long as you own and manage communities, and you house people, fair housing is something you have to be constantly aware of,” Sultan says. “It never gets old. It never gets easy. It never gets stale. It’s just something you have to be really diligent about at all times.”
The Covia Foundation’s 8th Annual Celtic Cup golf tournament, dinner and live auction takes place Monday, April 29th at the historic Berkeley Country Club. Funds raised by the event will support affordable housing and programs to reduce social isolation, provide for immediate needs and emergencies, and improve food security for seniors. Registration is now open.
The Berkeley Country Club, located in the hills above the Bay with three bridge views, has a personal connection to Covia: Mike Westall, the President of the Board, resides with his wife at St. Paul’s Towers, a Covia Life Plan Community in Oakland, California.
The golf course, designed by famed architect Robert Hunter in 1920, was fully restored in 2011, receiving the first ever Award for Excellence from the prestigious American Golf Architects Association.
This year’s Gala Dinner and Live Auction will be hosted by Liam Mayclem, Emmy Award-winning Co-Host of CBS Eye on the Bay and the KCBS Foodie Chap. He and his partner recently opened Noe’s Cantina in San Francisco.
Liam recently visited Oak Center Towers, a Covia Affordable Community, to see Covia’s services in action. “In a short time, Liam was able to meet several residents, some of whom recognized him from his media work. I can tell he’s going to bring a really personal touch to the event,” says Julie Hoerl, Covia Foundation Development Manager.
Mayclem is also contributing personally to the live auction. “He told us that he loves to do auction items that bring donors together with the mission,” Hoerl says. “In addition to providing a private event at his restaurant, he offered to host a dinner at a Covia Affordable Community for auction winners and seniors who live at the community. He’s even going to provide the recipe for his family’s Shepherd’s Pie.”
Other Live Auction items include a Hawaii getaway, Wine Country weekends, and hard-to-come-by sporting event tickets.
The gala dinner and auction will take place in the Berkeley Country Club’s English Tudor-style clubhouse, a historic building fully restored in 2002, with panoramic views of the Bay.
Funds raised from the event support Covia’s Affordable Housing and Community Services programs, offering housing and services for low-income or isolated seniors. In the past, funds raised from the Celtic Cup have helped open new Market Day locations, supported needed life-safety improvements in Affordable Senior Housing, and provided emergency funding for low income seniors.
Golf registration is available for individuals and foursomes and includes the evening reception, dinner and live auction. Evening-only tickets are also available. Individuals or foursomes can register online. Space is limited. For more information, visit CelticCup.org or contact the Covia Foundation at 925.956.7448.
Lytton Gardens in Palo Alto offers something almost unheard of in senior affordable housing: an Assisted Living option. Openings are currently available for seniors age 62 and older who meet certain financial eligibility requirements.
Housing Administrator Doris Lee says, “Affordable Housing usually only has independent living, so to have the assisted living and the nursing home on the same campus is truly unique.”
“Many people know about Lytton Gardens independent living and Webster House Healthcare Center. The assisted living is not as widely recognized. Our assisted living is more affordable than others in the area, and we want to spread the word out that we have affordable assisted living,” adds Lee.
Assisted Living allows residents to remain independent in many areas while provide support for activities of daily living, such as dressing or bathing, that may require additional support. A typical Assisted Living community can cost anywhere from $5,000 to $8,000 per month or more, far out of reach for many seniors.
At Lytton Gardens, however, the cost is far less. In fact, the maximum allowable income to qualify as determined by the Department of Housing and Urban Development (HUD) is currently set at $66,150 for a single person or $75,600 for a couple. Once income-qualified, residents at Lytton Gardens Assisted Living pay 30% or less of their monthly income for rent, a meal fee of $642.60, and a personal care fee of $1350. For this, residents receive three meals a day, housekeeping and laundry services, and 24-hour staff assistance. The rest of the resident’s rent is subsidized by HUD.
Located only blocks away from downtown Palo Alto, Lytton Gardens offers not just a place to live, but a community, with many activities and special events as well as a weekly Market Day. “Having the different levels of care on one campus allows the resident to still live amongst the friends they have cultivated and in the place they have called home for so long,” says Lee. “Although the resident needs to move to a different apartment, they are still part of the Lytton Gardens community. Also having the nursing home on site has given some residents the extra motivation to be able to look out their window and see their apartment and work extra hard to be able to return to their apartment safely.”
One resident who has been living in Lytton’s Assisted Living for three years says, “I love the central location of the community, so close to all the shops and restaurants on University Ave. I love my apartment. Having maintenance crew on site is a plus. All the caregivers are great and they personalize the care.”
Lytton Gardens Assisted Living is currently accepting applications. Please contact Lytton Gardens to schedule a tour or call (650) 617-7338 to speak with the Assisted Living Manager, Anahi McKane.
On Thursday, October 18th, residents and staff throughout Covia participated in the Great ShakeOut, an earthquake safety drill. From Santa Rosa to Southern California, Covia took time to “Drop, Cover, and Hold On” and then gathered to review and reflect.
“An earthquake drill like the Great ShakeOut is an example of staff and residents increasing their safety awareness by practicing what they have learned,” says Grant Edelstone, Senior Director of Risk Management. “When a person drops, covers and holds on and then responds to a simulated fire or burst pipe or power outage, they increase their readiness for an actual earthquake.”
Even before the event, people were getting prepared. Covia’s Resident Service Coordinators working in Senior Affordable Housing communities throughout California assisted Housing Administrators with a pre-drill information meeting. Topics discussed included an explanation of the Great Shakeout and what was to be expected as well as evacuation options and routes. San Francisco Towers offered an Emergency Preparedness Department Update in advance of the drill and invited residents to prepare in advance by scouting out the safest place to be in their apartment in case of an earthquake.
San Francisco Towers, which was built after the 1989 Loma Prieta earthquake, has participated in the drill for years. Executive Director Christina Spence says, “We participate so residents and staff are prepared for the likely event of an earthquake that impacts our community.” The drill at the Towers involved more than Covia staff and residents, Spence reports. “Our California Department of Public Health Life Safety surveyor showed up right at 10:18. She ‘dropped, covered and held’ right along with us!”
Sadie Bracy, Housing Administrator at Jennings Court in Santa Rosa says, “We made noise with pots and pans and flickered the lights to simulate an earthquake. Two residents actually got on the floor under the table! Then we talked about the potential impacts of an earthquake afterword. We also talked about the safety of the building and installing the seismic gas shut off valve for more safety of Jennings Court.”
At Support Services, Covia’s administrative offices in Walnut Creek, an announcement over the PA alerted everyone in the building to the start of the drill. Afterwards, staff received a demo on go-bags and the locations of safety equipment and exits. “Last year during the fire [in Santa Rosa], I heard more than one resident say they’d been told to prepare a go-bag, but they didn’t think they’d actually need it,” says Laura Darling, a member of the Covia Safety Committee. “You don’t know you’ll need it until you do.”
Covia also prepared for the safety of seniors who would be unable to move themselves in the case of an emergency. At Webster House Health Center in Palo Alto, everyone participated in the drill. “All 3 floors participated along with vendors and home health agencies in the community during the drill. We had families and volunteers participating too,” says Assistant Executive Director Linda Hibbs. “I was stationed on 4th floor and the staff actively participated and moved the residents to a safe location.”
Hibbs continues, “After the drill was over we discussed why we have drills, what to do in a drill and how did the staff and residents think the drill had gone. The residents said thank you to the staff for practicing the drill and including them too. A few residents said they were happy that Webster House cared enough about them to practice if an earthquake happened and included residents in the drill.”
These drills are valuable preparation, Edelstone explains. “When there is a real earthquake, staff may react faster without thinking because of their practice. It can help them whether at home, work or traveling. Similarly, regular fire, disaster, active shooter and other drills increase safety readiness.”
And drills are just one part of building a culture of safety at Covia. “Covia has a commitment to safety in all levels of the organization,” says Edelstone. “Covia promotes a safety culture. This culture of safety’s goal is to achieve consistently safe operations that minimized adverse events. It represents a blame-free environment where everyone is able to report mistakes or errors or near misses or safety hazards, without fear of reprimand or punishment. A culture of safety encourages staff collaboration to solve safety problems. It strives to prevent or reduce errors and improve overall quality.”
Sadie Bracy at Jennings Court says, “A culture of safety means we anticipate that there will be an emergency at one point and we prepare ahead of time for it. That we take keeping our residents safe very seriously. And that we are constantly trying to improve our emergency responses.”
For more than 20 years, muralist Dan Fontes has helped share the story of Bethany Center Senior Housing in the Mission District of San Francisco. Fontes first created the “Salud!” mural that covers the 9-story building at 21st and Capp Street in 1997 with only one assistant. Now, he is in the midst of a full restoration, working with five other skilled artists to bring even more life to his original vision.
The idea behind the mural was to bring the inside of Bethany outside by sharing true-to-life images of some of the residents. “Unfortunately at the time I had to wrap it up a little too soon,” he says. “So this time I’ve been able to develop the characters more fully as I originally intended. Probably a lot of the neighbors won’t even be able to notice, but I would notice. There’s a few color changes here and there. We’ve brightened up their clothing so they’re not so gray. They’re just more lively, which is what I always intended: to have the seniors look lively and happy and activated and just living their fullest lives.”
Starting at 7:00 each morning, Fontes and his team – Desi Mundo, Kristi Holohan, Antoinette Johnson, Gwen Renee, and Haley Summerfield – use brushes as small as ¼ inch to apply acrylic paint over every inch of the 98 foot tall building, followed by three coats of heavy-duty anti-graffiti varnish.
“I have the dream team. These people have it all. They’re talented. They’re full of courage because you have to have courage to step out over that 9th floor at 98 to 100 feet,” says Fontes.
“We’ve gone through a lot of brushes and a lot of the human figures have now been triple-coated with new paint, so it’s as if you’re painting an entirely new mural on top of the one that’s here. I think it’s going to show.”
“People ask if that’s me in the mural,” says Elizabeth Dunlap who has lived at Bethany since before the mural was first developed. “I think they are surprised that it shows actual people that live here at Bethany.”
The mural also includes a silhouette of the steeple of the Methodist Church formerly located on the site. Bethany Center, a Covia Affordable Community, was established in the late 1960’s as a ministry of the United Methodist Church in San Francisco to provide affordable housing for low income seniors. In addition to 133 apartments, Bethany offers programs, activities, and special events through Ruth’s Table, an art and wellness space named for renowned San Francisco artist Ruth Asawa.
For former Bethany Center CEO Jerry Brown, now Senior Director of Covia Affordable Communities, the mural represents a connection to the Mission and the greater San Francisco community and illustrates the “empowerment of people of diverse backgrounds aging well with vitality in a place they call home.”
“To me that’s a really critical message: that people understand this is a senior center, these are beautiful people who live here, that it’s a diverse community that’s shared by multiple races and people from different countries and areas,” says Fontes. “It’s a positive place, it’s a beautiful place, it’s a gathering of souls. In a way, it’s a work of art.”
Bethany Center Senior Housing will unveil the completely restored mural in mid-October as it celebrates its 50th anniversary.