Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.
In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.
Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”
Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended. Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.
Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend. I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees. Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”
Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”
Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.
Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years. My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best. At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore. I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this. Such a celebration of life!”
Download the full Annual Report with financial reports for FY 2019 here.
Looking back over the past months, I can say with great confidence that it has been a year full of progress. Some of it came from the momentum started in 2018 by the unified Covia brand, while other aspects have resulted from a strong strategic focus and our willingness to make difficult decisions. I can proudly say that we are positioned for a future where we can help more seniors live well and age well no matter where they call home.
In February, the Covia Communities Board made the difficult decision to close one of our communities — Los Gatos Meadows. We have long had a goal to redevelop this community to better support the needs of our residents. As we began our evaluation of this long-term plan, we uncovered some safety issues at the campus that accelerated our timeline. Since arriving at the decision, our focus has been on supporting and relocating the residents and fulfilling our commitment to our staff. Soon we will begin the preliminary work of redevelopment. We are committed to staying in Los Gatos with a reimagined approach to community living.
Our year-end financial results as of March 31, 2019, show continued stability and strength as outlined in the audit results in this report. This has been further reinforced by the reaffirmation of our A- rating with a stable outlook from Fitch. Even with the one-time costs for the closure of Los Gatos Meadows, Fitch recognized the operational consistency and strength we continue to demonstrate. Their confidence is a strong signal for a bright future.
One of the important commitments we are making as we move into the future is technology. Over the past year, we have continued to implement software platforms that help us improve the services we provide. From a more efficient electronic health record system, to a new human resource information system, to a refined customer relationship management system, we have invested to create solutions for our residents and employees alike.
And it was our employees that achieved one of our greatest accomplishments this past year. We were once again named a Great Place to Work. Because this certification is based wholly on employee feedback, it says a lot about the success of the efforts we have been making. I am thrilled that our team members throughout Covia, from Support Services to every community and program, feel engaged and committed in helping us fulfill our mission. They are the heart and essence of what we do and how we can make a difference.
Expanding the number of people that we touch was also a core focus over the past year. From high occupancy at our communities to signing a management contract for Friends House, a Life Plan Community in Santa Rosa, to increasing participation in our Well Connected program and launching Well Connected Español, we are involving more seniors. Add to that Home Match launching in other geographies and making ever more shared housing matches, and the measures of progress are truly profound.
We also piloted a meaningful sustainability initiative started by our residents — CoviaGreen. The brainchild of the Green Action committee at St. Paul’s Towers, CoviaGreen involves a pledge by residents and staff to live more sustainably and consider elements of environmental justice in our community planning. The program is slated to roll out to all of our communities and programs in the coming year.
From financial progress to community progress to progress for the environment, this past year has been one of commitment, engagement, and forward movement. I am grateful to the Covia staff, our leadership team, and our Boards for all that we have accomplished this year. Together we have established an incredibly strong foundation for progress and growth.
October 1st through 7th mark Active Aging Week, a weeklong celebration of living well and aging well initiated by the International Council on Active Aging (ICAA).
The term active naturally conjures up images of exercising or other physical activities, but active aging encompasses far more than just keeping oneself physically fit. The ICAA highlights seven dimensions of wellness: from physical and emotional wellness to less well known dimensions like environmental and vocational. The point of Active Aging Week is to highlight that active aging involves more than just keeping the body fit; it’s about recognizing all of the different aspects that allow one to age with purpose.
“Active aging is choosing to live life with vitality and meaning,” notes Diane Waltz, Director of Wellness at Spring Lake Village. In the hustle and bustle of life, it can be easy to forget about how important it is to consider all of the dimensions of wellness, which is what makes Active Aging Week so crucial.
Covia & Active Aging
Covia strives to support every dimension of wellness through community programs and amenities as well as community services.
Activities and classes support physical, emotional, and intellectual wellness within Covia’s Life Plan communities. Engaging exercise activities like line dancing and chair volleyball keep residents both physically and socially engaged as they exercise in a group setting. Creative classes like beading and card making allow residents to pursue their emotional wellness by creating pieces of art. Regularly updated libraries that foster engaging book clubs improve intellectual wellness alongside activities such as Brain Fitness and Brain Builders. Life Plan communities even support vocational wellness with the opportunity to volunteer for causes like Habitat for Humanity or local food banks.
Covia is also dedicated to environmental wellness through CoviaGreen, initiated by residents and staff at St. Paul’s Towers in Oakland. CoviaGreen is a committee-led program that focuses on sustainable living and environmental responsibility. This takes the form of the CoviaGreen pledge, which highlights a number of ways that residents and staff can reduce their negative impact on the environment from eating seasonal fruits and vegetables to turning off lights and appliances when not in use.
Beyond the pledge, the greater St. Paul’s Towers community has also implemented changes to promote environmental wellness. These changes include making Impossible Burgers available at all meals and adopting housekeeping programs that allow residents to forgo cleaning if it is not needed. CoviaGreen was created with the intent that it will inspire other communities to make a similar commitment to environmental responsibility.
With an Episcopal heritage, it would be easy to assume that spiritual wellness at Covia is tied directly to religion. But spiritual wellness encompasses far more than just religious practices or beliefs. Each Covia senior living community has its own chaplain who is tasked with supporting residents and staff from a myriad of religious backgrounds.
Chaplains guide the spiritual health of the community, which can take the form of religious services but more broadly supports spiritual wellness by being someone that residents can talk to for any type of spiritual help. Kevin Philips, chaplain at Canterbury Woods says, “A chaplain finds joy in nurturing the human spirit by offering kindness, connection and an empathetic ear.” Having support can be the first step in cultivating a stronger sense of spiritual wellness.
Covia Community Services are dedicated to improving social wellness in older adults. Programs like Well Connected and Social Call were created with the intent to decrease social isolation and forge connections between people that might not otherwise have had the opportunity to connect. Well Connected creates community through group sessions available over the phone that range in topic from book clubs and armchair travel to museum tours and garden talk. The program provides the opportunity to connect with others and talk or learn about a shared interest without ever stepping outside the home.
Social Call, a friendly visitor program, connects volunteers and participants for one-on-one meetings, either in person or over the phone. Participants and volunteers can discuss anything of interest as they forge bonds that combat social isolation. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” says Katie Wade, Director of Social Call. It’s easier to support social wellness with programs that simplify what is often the hardest part of social interaction, forging the initial connection.
It can be easy to forget about all of the different aspects of wellness that contribute to overall health. Campaigns like Active Aging Week are dedicated to bringing these different yet important pieces to the forefront where they can be examined and adopted into daily life. As Alex Gerasimov, Life Enrichment Manager, notes “Aging is normal and a part of human evolution. By staying active along the aging journey, you will feel better, look younger, and improve your overall quality of life.”
Covia aims to support all of their residents, staff, and community members so that it is easier to incorporate each dimension of wellness into daily life. Happy Active Aging Week! Here’s to aging with purpose and a wider understanding of all that makes that possible.
A poet since she was a young child, San Francisco Towers resident Sally Love Saunders’ eyes light up when she talks about helping others get in touch with their creativity. “I’m doing it for me because I enjoy it,” she says. Sally has been a poet, poet-in-residence and teacher of poetry in a wide range of situations — with kids in schools, in senior centers, and at migrant labor camps. She was instrumental in developing poetry therapy and worked in Philadelphia mental hospitals as a Certified Poetry Therapist for many years.
Sally has six published books of poetry and her work has appeared in The New York Times, Times International, The London Times, The Denver Post, and among over 300 other anthologies, magazines and newspapers. Her lesson plan for teaching poetry writing was published in The Christian Science Monitor.
She has shared poetry all her life. From her young days growing up on a farm in Bryn Mawr, Pennsylvania, to her college years on the East Coast, she would muse to herself, “What can I pass on to others?” The answer was poetry. She received many grants to take poetry into underserved areas such as Appalachia and inner-city libraries in Philadelphia, to mention a few.
Her family, like many, is far flung and she was looking for connection with others when she discovered Covia’s Well Connected program. She participates in Well Connected programs, has taught poetry to some Well Connected presenters, and has been a generous supporter of Well Connected creativity programming with a gift to the Covia Foundation.
She has also shared her poetry presentations throughout other Covia communities — visiting Spring Lake Village in Santa Rosa, Webster House in Palo Alto, St. Paul’s Towers in Oakland, and Presidio Gate Apartments in San Francisco. She looks forward to presenting again at San Francisco Towers this Fall and working with Bethany Center residents in San Francisco soon. She does this all as a volunteer.
It is serendipitous that she relocated to the West Coast. After college, as she was traveling to Japan to study haiku, she had a layover in San Francisco. “As soon as I stepped out of the plane and enjoyed the coastal air, I knew I wanted to live here,” she says.
For many years, she lived a few blocks from San Francisco Towers and saw it under construction as it rose to its current place overlooking the City skyline. Over the years, she got to know people and staff from the Towers from poetry workshops. Now, as a resident, “I am a very happy camper.”
*This article was previously published in the Summer 2019 edition of Community Matters
On August 3rd, over 170 residents from Covia Communities gathered at Spring Lake Village for the fourth annual Circle of Friends luncheon. This summer luncheon raises awareness for and supports the Circle of Friends Fund, which provides assistance to Covia life plan community residents who have outlived their resources.
This year’s luncheon pulled from the theme of the Golden State of California for food and decoration inspiration. Executive chefs and their staff from St. Paul’s Towers, San Francisco Towers, and Spring Lake Village prepared a four course meal that spanned everything from heirloom tomatoes with burrata and aged balsamic to a princess cake paired with coffee and tea. Beyond the luncheon, attendees participated in a raffle and wine pull with wine donated from Covia executive staff, the Circle of Friends planning committee, and Kendall Jackson Wineries.
The Circle of Friends luncheon wouldn’t be possible without the hard work of the planning committee, which is made up of Covia Communities residents, members of the Covia Foundation and partners from Morrison Community Living. Committee members are brought together by their desire to raise awareness for the Circle of Friends Fund.
Committee member and Spring Lake Village resident Patricia Wilson notes, “when we signed up to help out on organizing the first Circle of Friends luncheon in 2016, it was simply the contagious enthusiasm of creating an event to enlarge the Circle — the Circle of Friends. Then each successive year, it has been the creative challenge to increase the participation in the Circle. It has gone from ‘creating an event’ to ‘how can we increase the awareness of what the Circle of Friends means and does.’ The best part, we are always thinking, ‘what can we do better?’”
The Circle of Friends Fund helps Life Plan residents who have outlived their resources to pay their residential fees. Residents who receive support are on average in their 90s, have lived in a Covia community for over 16 years and are primarily single, having outlived their partners. Part of Covia’s promise is that residents will be provided with support whenever they need it, and the Circle of Friends Fund is one way Covia helps fulfill this promise within the communities.
In attendance at the event was Van Moller, an acclaimed pianist and long-time resident of Spring Lake Village, who delights the community with weekly performances. Moller, who says, “moving to Spring Lake Village in 2004 gave me the opportunity to play and sing more than at any other time in my life”, has created a DVD of his piano performances, now available as a thank you gift for those who donate to the Circle of Friends Fund. This gift is an extension of Moller’s enjoyment of “sharing his love of music with neighbors and friends at Spring Lake Village.”
This year’s Circle of Friends luncheon was a rousing success from the participation by the communities to the delicious meal crafted by Morrison Community Living chefs. If you are interested in giving to the Circle of Friends Fund, please visit www.covia.org/giving.
The Village People, Spring Lake Village’s entrant in the Sonoma County Wine Country Games (commonly known as the Senior Games), won their first medal on May 31, 2019, taking third place in the bocce tournament. The team included Capt. Sue Guerra, Don Allison, Brenda and Butch Dippel, Pete Guerra, and Barbara Ware, all residents of Spring Lake Village, a Covia Life Plan Community in Santa Rosa.
The Sonoma County Wine Country Games, a program benefiting the Council on Aging, encourages healthy activity and social engagement for anyone 50+ through education, connections, and the spirited competition of sport, inspiring all to take an active role in determining the quality of their aging experience. Along with bocce, events include basketball, cycling, pickleball, tennis, volleyball and more.
In the bocce tournament, teams competed with each team playing three 50-minute games. If teams did not finish in 50 minutes, the existing score at the time was used. At the end of the three games, four teams were eliminated from competition based on number of games won and point count. The two remaining teams with the highest point count played each other for first and second place. The two other remaining teams played for third place.
In the first round, The Village People beat a team from Oakmont called Varenna #2, lost to Fountaingrove (another Oakmont Team), and beat the Collectiballs, a Santa Rosa league team, giving them enough points and wins to progress to the second round. After defeating Varenna #2 a second time, the Village People squared off against the Go Getters for their chance to win the bronze medal.
Congratulations to the Village People for their third place win!
“I’ve always been interested in the environment,” says Canterbury Woods resident Nancy Frost. “I was fortunate enough to spend my summers in a redwood forest. And how can you not be interested in the environment when you get to do that.”
For more than 30 years, Frost worked for the Government, first in the U.S. Department of Agriculture and then as one of the first employees of the Environmental Protection Agency when it was established in 1970, the same year as the first Earth Day.
After returning to California, Frost continued to work on environmental issues – a passion that did not stop when she moved to Canterbury Woods, a Covia Community. For the five years since she has lived here, Frost has provided resources and training to help her community “Reduce, Reuse, and Recycle.”
“When I moved here, there was a small program, which still exists, but there wasn’t an overall educational program for people about what items goes where,” Frost explains. “I was also the chair of the then Housekeeping Committee, now called the Environmental Services Committee. It’s our staff who pick up all of our trash and recyclables. And I could see from looking at what we were doing that there was a lot of confusion.”
Staff aren’t allowed to sort through recycle bins. “Somebody got injured by reaching in and there was a broken glass, so for the safety of our staff, they are not asked to do any sorting. So it’s really up to us as the individual residents,” Frost said.
Frost provides information to help residents know which items are recyclable and which are not. “I have many hats here, and one of them is called the Trash Lady. I will get calls and I will get notes: ‘where should I put this?’” She explains that the information on recycling changes regularly. “Since I’ve been here, we are under the third, going on fourth reiteration of what can be recycled because of what’s going on worldwide.”
Earth Day gives Frost a chance to provide more focused information for the community with a display that is placed in Canterbury Woods’ main hall for three days, giving people information and updates on what can be put in recycling as well as other steps they can take to reduce their environmental footprint.
As she prepares for this year’s display, “One of the things I have spread out here in my usually neat living room is a whole bunch of papers,” she says. “I’m going to try to show from the tree to the process down the road. And paper can only be recycled four to six times, and after that, it’s trash. But that last reiteration – the paper napkins, the Kleenex – those are things that are designed to absorb moisture, and it’s why we can’t recycle it, even if it’s just water. They have had their last life. So when I prepare this, I try to educate folks on the Why so that they can make a decision when something new pops up. It’s not just, ‘This is what you do.’”
Her educational programs have made an impact. “As a community here in Pacific Grove, we are probably the top-notch community recycler. There are so many retirement homes and senior living homes, so we’re grouped in with many other communities and commercial establishments. We had a presentation last year that showed we’re the one that probably does the most and the best.”
Mary Lou Kelpe, Canterbury Woods’ Wellness Coordinator, has worked with Frost on Earth Day and other events that encourage the community to be mindful of how they can make a difference. Kelpe reports that, along with the Earth Day displays, “Nancy also went with our residents twice last year to tour our new recycling/waste management facility. We learned a lot about all the new recycling rules as a community.” Their trip is featured in the photo above.
Recycling is only one part of the community’s environmental efforts. Residents reuse items by selling them in the Canterbury Woods store. And Frost encourages reducing the amount of waste products by offering suggestions, such as using handkerchiefs instead of facial tissues and reusable water bottles instead of plastic. In the dining hall, residents can choose to get dinner to go in reusable, microwavable containers. “You can heat your food in it, you can refrigerate it if you’re not going to eat it right away, and you return and it gets washed and it gets used again,” Frost says.
Even if people aren’t interested from an environmental standpoint, Frost notes that these small changes add up to significant financial savings. “It’s cheaper to put something in the recycle bin than it is in the trash bin. If you use less of things, it’s cheaper than if you’re getting a new thing each time. For example, instead of taking the little white bags to take something home from the dining hall each day, how about a reusable bag that you bring? There are little things that each person can do that make a difference.”
One thing Frost tries to emphasize each year is that “It matters.” “Earth Day is one day a year when we can remind everybody that really every day is Earth Day.” Due in part to Frost’s annual Earth Day displays, “I think people think about what to do with things that they no longer want or use, along with the daily trash. I think there’s a pretty heightened awareness. And I think also it’s something that people think about much more than they thought about five years ago. But even then, they were more conscious than the average community. I’m proud of people wanting to make a difference.”
In January, Webster House welcomed Mehrad “Rod” Moshiri as its new executive director. He’s spent his first month getting to know the community, both staff and residents.
“The first thing that I think I noticed about Webster House is that people care,” he says. “From the line staff to upper management, everybody cares about the residents who live here, which is great. Everything else can be learned. People caring is something you either have it or you don’t.”
After emigrating to the Bay Area from Iran in 1988 at the age of 15, Rod attended San Jose State University, getting a Bachelor’s degree in Occupational Therapy. His first job was as an Occupational Therapist in a Skilled Nursing Facility in Alameda. After that, he moved to San Francisco where he worked first as a rehabilitation manager, then became a case manager and director of case management while at the same time earning his MBA. Meanwhile, he learned of an opportunity to enter an Administrator in Training program: “I applied, I got in, and got my Masters and became an Administrator at the same time.” After getting his Administrator’s license and MBA, Rod managed Skilled Nursing Facilities for about 16 years.
Because Rod’s prior experience has mostly been as the administrator of places like Webster House Health Center, one of his first goals is to get more exposure to the Independent Living side of the community. In his short time here so far, he’s visited the dining committee, the financial study group, and presented at his first Fireside Chat – an all-community update that happens monthly – as well as getting to know individual residents.
“We have the greatest residents,” he says. “They’re very welcoming. They’re very casual. They’re more than happy to converse with people that are interested and letting them know why they’re here,” such as the fact that they can walk half a block to get to downtown Palo Alto.
His first impression of Webster House Health Center, which provides rehabilitation services and skilled nursing, is that “for the size of the health center, it’s a smooth running operation. And that’s typically not achievable unless you have competent people in place. Room for improvement? Always. But looking at it from a global perspective, it’s a smooth-running operation.”
“Because I have the background and experience in the health center side, I would confidently tell people that the care they will receive here is by far much better than 85-90 percent of the skilled nursing facilities in the area,” he says.
Rod was drawn to the position because Webster House and Covia have a good reputation as an employer in the area of senior living. The Assistant Executive Director of St. Paul’s Towers, Maggie Youssef, and Rod had worked together previously and “she spoke very highly of the company,” Rod says. “I can tell you that everyone I have met so far has been great. And I do get emails saying, ‘Everything OK? Do you need anything?’ Knowing that I’m newer to the position, knowing that I may need something, they’re taking the first step to reach out to me before I reach out to them, which is wonderful.”
Being the Executive Director of a Life Plan Community is not an easy role to fill. “You need to be able to wear multiple hats. You need to be able to think on your feet. You need to be able to put out fires right away. And you need to be able to remember that you’re dealing with people’s lives,” Rod says. “It is a tough business. Different personalities, different challenges, different situations. That’s what’s tough about it.”
At the same time, “You can make a difference in people’s lives and well-being,” Rod notes. “What I like about it is that there are no two days that are the same. It never gets boring.”
Especially with so many interesting people around. “I love and welcome conversations. I live by the fact that I have an open-door policy. I invite people to come in and say hi to me in my office. I’m enjoying every day that I’m here and I’m learning a lot.”
To observe National Assisted Living Week, Laura Darling, Senior Director of Communications, talked to some of our staff to explain more about this misunderstood part of community life.
LD: What do you wish people knew about Assisted Living?
Barb Fischer, Director of Resident Health Services, St. Paul’s Towers: Many people think that Assisted Living refers to a nursing home. I want people to realize that Assisted Living communities are just like Independent Living communities, except assistance of different levels can be provided in their apartment and staff are available 24/7.
Lucy L. Ascalon, RN, Assistant Director of Resident Health Services & Assisted Living Manager, San Francisco Towers: I wish people knew more about Assisted Living, how we take care of people and what other services we provide as a whole.
Charmaine Verador, Director of Resident Health Services, Los Gatos Meadows: One question that always comes up is “Do I have to share a room?” Our assisted living residents, just like independent living residents have their own apartments that they enjoy privately.
Our assisted living residents mingle and socialize with independent living residents because really, there is not much difference. They have the same apartment settings, go to the same dining room and activities as they can tolerate. Residents in assisted living are only getting assistance so that they can continue with their daily lives.
In Assisted Living we do not take over everything. We personalize our care according to what they need. For example if the resident is still able to shower but will need medication management, then we encourage their independence on the shower task and assist with their medications.
LD: My sense is a lot of people are afraid of moving from Independent Living to Assisted Living. What would you like people who feel that way to know about Assisted Living?
Barb Fischer: This is totally true! I always joke about our independent living residents hiding when they see me coming down the hall as they are fearful I want to move them. I really don’t have that desire at all! I want the residents to stay in their apartments as long as possible and have help there if they need it. That is the great thing about the whole community being licensed, which allows residents to receive care or assistance in their Independent Living apartment just like Assisted Living. It gives us the ability to provide assistance in their apartment for longer periods of time.
Lucy L. Ascalon: I think the reason basically that they are afraid of moving to Assisted Living is that they believe they will give up being independent. But I would like the residents to know that we also can extend their being independent by assisting them and keeping them safe and sound, by having somebody 24/7 that checks with them all shift.
Charmaine Verador: Residents feel like they are losing their independence when they move to Assisted Living. But when a resident needs assistance, it is because they have a hard time safely completing some but not all of their activities of daily living. Most of the time, it takes all their energy and effort to accomplish one task that in the end they are no longer able to do anything else for the day because they are too tired. For example, I have a resident that took 2 hour showers because he had a hard time reaching over, getting in and out of the shower, and picking his clothes from the closet. When he moved to Assisted Living, it seems that he had more energy walking to the dining room for meals, and he gets his shower done faster and more efficiently. He is able to go to activities and has thrived well in Assisted Living – better than when he was in Independent Living. He now also appears worry free and is enjoying more activities.
LD: How do you support people who make the move from Independent Living to Assisted Living?
Barb Fischer: In the event the move to Assisted Living is necessary, we always look at the pros and what the benefits are to living on a floor with staffing 24 hours a day. Sometimes it makes more sense for the resident to reside in an Assisted Living apartment based on their needs.
Lucy L. Ascalon: We give them our 100% support in any way we can.
Charmaine Verador: Although it is not required by licensing, we have a nurse 24 hours that checks on the residents when needed. Once they move to Assisted Living, the nurse would visit them more frequently in the beginning just to make sure that their needs are met and that they are settling well. I also visit them during the first day or first few days to see how they settled in.
We have continuity of care meeting every week and we talk about the care of the resident that has just moved to Assisted Living (i.e. are they adjusting well, etc.). During monthly meetings, the staff contribute their feedback and observation about new resident in Assisted Living and we come up with an action plan if there is a need. If needed, we follow up with a care conference. We also check in with the family and see if there is anything else we can do.
LD: What else would you like to share about your work or about Assisted Living in your community?
Barb Fischer: I believe the key to creating a happy assisted living community is letting the residents be involved in their care, keep them as independent as we can for as long as possible, and consistent communication with families. For the families, it’s all about the details. As long as we get the details right and our resident feels safe and secure, we are good!
Lucy L. Ascalon: For me I love what I do, I love serving people and I feel productive every day knowing that I am able to help the staff and the residents.