The Square
News and perspectives from Covia.

Spring Lake Village: If you have questions or would like to update us on your whereabouts, please call 707-538-8400 or contact us at info@covia.org.  

Monday, October 19 11:00 am

We are happy to report that our Skilled Nursing Facility was granted approval by the State to reopen and residents will be returning throughout this week. 

Other than our SNF residents and residents already on our list for an extended absence, all Spring Lake Village residents have returned.  

Thank you to everyone who helped our residents stay safe throughout the evacuation. 

Thursday, October 15 9:20 am

The recording of yesterday’s Zoom update is available here, and the Q & A document is here. Unless something changes significantly, this is the final SLV update Zoom call related to the evacuation. Michael will resume regular written updates starting today and weekly resident meetings next Wednesday, October 20.  We will provide updates to this webpage only when there are significant changes or items to report. 

Thank you to everyone who helped us get through this evacuation.

Wednesday, October 14 5:25 pm

Residents are continuing to return to Spring Lake Village and getting tested upon arrival. So far, all tests have come back negative.

Independent Living residents who have yet to return may come back between 8:00 – 4:30 tomorrow or Friday. Please pull into the main parking lot as directed and wait to get tested before returning to your residence. If you have any questions or concerns about arrival times, or need to make arrangements to return at another time, please call 707-538-8400.

There will be a survey of our Skilled Nursing Facility conducted by the Office of Statewide Health Planning and Development (OSHPD) on Friday. If we pass the survey, Spring Lake Village will be able to start bringing back Skilled Nursing residents on Monday of next week. 

The recording and Q & A of today’s update will be posted in the morning. 

Tuesday, October 13 5:00 pm

Our next Spring Lake Village Community Update will take place tomorrow, Wednesday, October 14 at 3:00. Please click the link below to join the webinar:
https://esc.zoom.us/j/92133574393

To join by telephone, call 669-900-6833 or 855-880-1246 (Toll Free), and enter the Webinar ID: 921 3357 4393 (International numbers are available: https://esc.zoom.us/u/aZjRUUGlV).

Tuesday, October 13 9:15 am

Residents continue to return today. Residents from East Side Cottages 10 – 44 and East Side Buildings A – F are asked to arrive between 9:00 am and 1:00 pm and report to the parking lot at the main entrance. From there, you will be directed where to park and will be given a COVID-19 test before returning to your home. There will be assistance if you need help with transporting your items. It is important that you arrive during these scheduled hours since these are the times when staff is available to do the testing. All residents must get tested before returning to your cottage or apartment. 

Residents from the Arbol Community will be returning this afternoon. Tomorrow, residents from West Side Cottages 50 – 101 and West Side Buildings G – P are invited to return between 9:00 am – 1:00 pm and follow the procedures outlined above. 

The full return schedule is posted here. Residents in Skilled Nursing will return once Spring Lake Village has received approval from the Department of Social Services and OSHPD, most likely beginning to return next week. 

If you cannot return at your scheduled time, you must contact Connie Nelson at Spring Lake Village and set up a scheduled time to return so that staff will be ready and available to test you upon arrival. Thank you for your cooperation!

The Q & A from yesterday’s Zoom update is here. The recording is here. There will be another Zoom update tomorrow at 3:00, which will likely be the final video update related to this incident. Starting tomorrow, Executive Director Michael Cataldo will resume his regular daily memos. Weekly resident meetings will resume next week. 

Monday, October 12 5:10 pm

The recording of today’s Zoom update is now available to watch here. Our next Zoom update will take place this Wednesday at 3:00. More information will be posted tomorrow.

Monday, October 12 11:15 am

We will be having a Spring Lake Village Community Update today at 3:00 by Zoom. Please click the link below to join the webinar:

https://esc.zoom.us/j/92533464802

Or call in to 669-900-6833 or 877-369-0926 (Toll Free) and enter the Webinar ID: 925 3346 4802 (International numbers  are also available: https://esc.zoom.us/u/acTc7ThZhh).

Residents are beginning to return to Spring Lake Village, according to the Evacuation Return Schedule, available here. Today, residents who have been staying at the Residence Inn Sacramento Downtown will be returning. Tomorrow, residents who live in East Side Cottages 10-44 and buildings A-F are welcome to return between 9:00 am and 1:00 pm. We are so glad to welcome you back home!

Friday, October 9 4:00pm

The Spring Lake Village return schedule can be found here. For any questions about the return schedule, please call 707-538-8400 or contact us at info@covia.org

Friday, October 9 8:45 am

There will be a Zoom community update for Spring Lake Village today at 3:00. Please click the link below to join the webinar:

https://esc.zoom.us/j/91988294649

To connect by telephone, dial 669 900 6833  or 877 369 0926 (Toll Free)

Webinar ID: 919 8829 4649

    International numbers available: https://esc.zoom.us/u/abVw1YyEaL

Thursday, October 8 9:10 am

The video recording of yesterday’s update is now available. You can watch it here. The next Zoom video update will take place tomorrow, October 9 at 3:00. The link will be posted by the end of the day today.

As of 7:30 this morning, CalFire reports that the Glass Fire is 66% contained. “Crews experienced minimal fire behavior throughout the night. These conditions consisted of creeping and smoldering within the current fire perimeter.” The full update is available here.

The City of Santa Rosa has posted information to inform city residents that the water quality was not impacted by the Glass Fire. They report, “Ongoing testing and monitoring of Santa Rosa’s drinking water confirms that our community’s water system meets all safe drinking water standards.” Read the full statement here

Wednesday, October 7 5:10 pm

The Q & A from this afternoon’s Spring Lake Village Community Update is now available for download here. The video will be available tomorrow. Our next update will take place on Friday, October 9 at 3:00 pm. 

We do not yet have a reopening date when residents can return to Spring Lake Village, though we hope residents may start to be able to return sometime next week. Before residents can return, we need permission and guidance from state regulatory and public health agencies. We expect detailed guidance from the Department of Public Health this week. We will plan a staged reopening so everyone doesn’t arrive at once. Please stay safe where you are and we will let you know more as soon as we know more. 

If you do move to another location, or need essential items from your apartment, please let us know at info@covia.org or 707-538-8400. If you would like to move to the Residence Inn Sacramento Downtown, where SLV staff are able to provide support, please contact Chris Ichien at cichien@covia.org.  

In preparation for residents’ return, staff and vendor partners are cleaning the Spring Lake Village campus. Duct cleaning  began today and should be completed tomorrow. Environmental Services is continuing to clean and replace linens and remove spoiled food from refrigerators. 

The Santa Rosa Postmaster has informed us that mail will be delivered to the campus starting next Monday, October 12. UPS and FedEx parcels are currently being delivered and stored in a secure location. 

During the remainder of the evacuation, Stephen Eik, Spring Lake Village’s IT Tech, will be offering remote Tech Help for SLV residents from 9-1, Monday-Friday. If you would like to schedule an appointment, please call Stephen at 707-318-4524, and leave a voicemail with your name, phone number, and tech issue for which you would like help.

Tuesday, October 6 4:10 pm

Our next Spring Lake Village Update will take place tomorrow at 3:00 pm. Residents, family members, friends and others are welcome to attend. Please click the link below to join the webinar:

https://esc.zoom.us/j/93873619087

Or join by telephone at 669-900-6833  or 877-369-0926 (Toll Free), then enter Webinar ID: 938 7361 9087 (International numbers available: https://esc.zoom.us/u/ah9We5WMS).

Tuesday, October 6 1:10 pm

Although there is no new update on when the Spring Lake Village campus will be reopening for residents, staff are currently cleaning common areas as well as laundering linens and removing spoiled food from refrigerators in preparation for residents’ eventual return.

In addition, a team is working on a plan that will allow residents to return safely and prevent the possible spread of COVID-19. At this point, we do not have any active cases of COVID-19 among our dispersed residents. However, due to possible exposure during the evacuation, we will be putting precautions in place when residents return. 

The questions and answers from yesterday’s video update are now available for download here. Our next update will take place tomorrow, Wednesday, October 7 at 3:00 pm. We will post the link by the end of the day today.

Well Connected, a Covia Community Services program that helps seniors throughout the United States stay connected by phone or Zoom, has set up a special group for Spring Lake Village residents to help you stay connected. Weekdays from 10:00 to 11:00 am, SLV residents are invited to check in with each other by phone. Please download this flyer to get the details on how to join. And thank you to the Well Connected team for setting this up. 

Monday, October 5 5:30 pm

The most recent Spring Lake Village update is now available to view online here. Our next video update will take place on Wednesday, October 7 at 3:00 pm. 

At this time, there is still no reopening date for the Spring Lake Village community, though we anticipate it will be at least another week. The neighborhood remains under an evacuation warning, and Melita Road is closed at Highway 12. SLV’s community leadership is in contact with state and local departments of health and Social Services to determine when residents might be able to return. In the meantime, residents may still contact the community at 707-538-8400 or info@covia.org if you need items from your apartment or wish to update us on your current whereabouts. 

Kevin Gerber, Covia’s President and CEO was able to visit the campus today and reports that the staff has done great work in cleaning the campus. Maintenance and Environmental Services staff are clearing out dairy and deli items in refrigerators, laundering sheets and linens throughout the community, and changing filters in the HVAC systems, among other clean-up tasks.

CalFire reports that the Glass Fire is 30% contained at of 3:30 this afternoon. 

Sunday, October 4 8:30 am

As of this morning, the Glass Fire is 17% contained. CalFire reports “The Glass Fire continues to actively burn across Napa and Sonoma Counties due to windy conditions, with slope and topographic driven runs. Critically low fuel moisture, very warm and dry weather conditions are contributing to very active fire behavior. Aggressive mop up and tactical patrol continues in areas where the fire’s forward progress has stopped. Crews are working aggressively to construct and reinforce existing control lines. As people start returning home, be vigilant that emergency crews are still working in the area.”

Spring Lake Village remains in an evacuation warning stage. If you would like to retrieve important items from your apartment, please email info@covia.org and let us know the item and where it is located. A team member will retrieve it for you and arrange to have it at the security check in for you to collect. 

The next Spring Lake Village video update will take place tomorrow, Monday, October 5 at 3:00 pm. Executive Director Michael Cataldo and others will be available to share information and answer your questions.  Here is the link to join the webinar. 

Congressman Mike Thompson announced to Sonoma County Residents, “If you were impacted by the Glass Fire, the county is opening a Local Assistance Center on Monday, Oct 5 at Maria Carrillo High School in Santa Rosa. It will be open on Monday from 1-7pm and then Tuesday, Oct 6 through Saturday, Oct 10 from 10am to 7pm.” More information on the Local Assistance Center and the services available can be found here

Friday, October 2 5:45 pm

The recording of this afternoon’s Spring Lake Village update is available here. A downloadable copy of the questions and answers is here

We know that people’s primary question is likely to be, “When can we return to our homes?” Unfortunately, we cannot provide any sort of definitive answer to that question. It all depends upon what happens with the fire, how long it will take to clean the campus, what our regulatory agencies require of us, and more. When we last went through this evacuation process, it was a full two weeks before residents were able to return to Spring Lake Village, and there was less clean up for the campus. We advise you to find a place where you can be comfortable for at least that long. 

We will be available to respond to phone calls and emails this weekend. We hope you get some rest, wherever you may be. 

Friday, October 2 8:00 am

As a reminder, there will be a community update for Spring Lake Village by Zoom today at 3:00 pm. Click here to join the webinar.  You can also call in at 669-900-6833, then enter the Webinar ID: 910 8936 7411.

Due to the Red Flag Warning being extended through Sunday morning, Friends House has unfortunately had to postpone its plans for residents to return to the campus. Executive Director Clara Allen has shared a letter to the community explaining the decision.  She writes,

Although we’re not together physically, we’re in community spiritually.  As a community, we care about each other’s safety, health, happiness and wellbeing. The Quaker value of Gentle Bravery comes to mind. The world is calling upon us to be nimble and flexible.  This year has brought unfathomable changes and challenges to all of our lives. I’m struck by the compassionate ways in which our community meets those challenges.  Hopefully, it won’t be long before the evacuation order is downgraded, once again and you’ll be on your way back home.  I’m holding you in the light.     

You can read the full letter here

Thursday, October 1 6:30 pm

Our next Zoom update for Spring Lake Village will take place tomorrow, Friday, October 2, at 3:00 pm. Please click the link  to join the webinar: https://esc.zoom.us/j/91089367411

All Spring Lake Village residents have now left the Petaluma Community Center and all other emergency shelters and are in an appropriate, settled location. 

The team at Spring Lake Village report that the smoke smell makes it impossible for  most employees to return to campus. Air scrubbing began yesterday and the maintenance team is making arrangements with a contractor to provide cleaning services, but for the moment, no one can return to campus.

A memo for Spring Lake Village employees has been posted on ADP, our HR information system. Please log in at my.adp.com to read and acknowledge receipt of this letter, which contains resources for your support as well as information on reporting for work during this emergency. 

Residents who need essential items from their apartments, such as medical equipment, should contact your community. We will make arrangements to deliver essential health and safety items to you. 

Thursday, October 1 8:30 am

The recording of yesterday’s Spring Lake Village update is now available here

Friends House Executive Director Clara Allen has posted information about plans for residents to return to the campus, tentatively this Friday at 10:00 am. More information is available in her letter, posted on the Friends House site here

Wednesday, September 30 5:15 pm

Over 300 people attended the Zoom call today for an update on Spring Lake Village. Thank you to everyone who attended for your questions and comments. We will share the link to the video once it becomes available. A summary of the questions and answers is here. Our next update will take place on Friday, October 2 at 3:00 pm. 

Although at this time, our communities are not in danger from the Glass Fire, the National Weather Service has issued a Red Flag Warning for the North Bay Mountains starting from 1 PM Thursday (10/1) to 6 PM Friday (10/2) due for breezy northerly winds and critically dry conditions. Residents should not return to the community for any reason at this time. If you need items from your home, please contact your community to request that a staff member retrieve the item for you. 

If the fires remain at bay, Friends House has received permission to plan for residents’ return, possibly as early as this Friday, October 2. Executive Director Clara Allen will be sharing details on this plan on the Friends House website

As of yet, Spring Lake Village has received no indication from DSS about a potential return date. The Facilities team has returned to campus and air scrubbers will be employed tomorrow to clear some of the smoke and ash.

We are still working to find placements for some of our Assisted Living residents, due to restrictions on emergency transfers because of the COVID-19 pandemic. The Assisted Living residents who are still in an emergency shelter are being provided 24 hour care by Covia staff. We anticipate that all will be placed in a more settled environment no later than tomorrow,  possibly as soon as this evening. 

Wednesday, September 30 8:25 am

Due to the smoke damage and ash, Spring Lake Village is unable to reopen, even though the evacuation order for the Spring Lake neighborhood has been lifted. We invite SLV residents, family members, and others to join the Zoom call today at 1:30 for further information. Please click the link below to join the webinar:
https://esc.zoom.us/j/96397542949.

Tuesday, September 29 5:20 pm

Spring Lake Village Executive Director will be holding a Community Update by Zoom tomorrow, Wednesday, September 30th at 1:30 pm. Residents, family members, staff, and others are welcome to attend. We are also working on streaming this live on Facebook, but will record and share if the livestream does not work. Please click the link below to join the webinar:
https://esc.zoom.us/j/96397542949.

Spring Lake Village residents are also reminded that you can log into the SLV Resident Website to share news with your friends and neighbors about your whereabouts and how you are doing. Look under the News Discussion Forum for the evacuation discussion thread.

All Friends House residents have been transferred to other locations where they are receiving ongoing support. The Spring Lake Village staff has been working to find placements for the last 30 residents still in evacuation centers, most of them currently located  in Petaluma where staff are providing support and activities.

The SLV Wellness Team and the FH Director of Marketing Paula Wright are making phone calls to Independent Living residents  who self-evacuated to verify their location and to check in their needs. If you have an immediate concern, SLV residents are invited to call 707-538-8400. Friends House residents are welcome to call Paula at (707) 537-5927, or  email pwright@friendshouse.org

Additional staff are reporting to the Residence Inn in Sacrament to provide support for the residents living on site. Tomorrow, supplies of personal protective equipment (PPE) will be delivered. Residents are reminded to continue to follow COVID-19 safety precautions: wear your mask, maintain at least 6 feet of distance if at all possible. If you notice any symptoms such as shortness of breath, cough, or fever, please isolate yourself and inform your Director of Health Services immediately. 

The Friends House and Spring Lake Village campuses remain closed, and will likely remain closed for some time. Dennis McLean, Spring Lake Village Facilities Director, reports that there is significantly more smoke damage than 2017, due to the fires getting so close to the campus. Both campuses are covered in ash and will need significantly cleaning. However, neither community has sustained any fire damage. 

Tuesday, September 29 8:00 am

More than 75 residents are now staying at the Residence Inn Downtown Sacramento, with more expected to arrive today along with additional staff to support them.  

One of the Skilled Nursing Facilities that offered to accommodate some of our residents did not receive permission from our regulatory agencies to begin admission until late last night, delaying their transfer. We are in the process of making arrangements for transportation, and all Skilled Nursing residents should be in their planned emergency location by noon today. 

We have been and will continue to notify emergency contacts directly about the status of each resident. 

We are also working on setting up informational meetings by Zoom for residents and other interested persons, probably starting tomorrow. We will let you know the details when they become available. 

Monday, September 28 5:00 pm

We have set up the main phone number for Spring Lake Village to forward to someone off-campus. If you have questions or would like to update us on your whereabouts, please call 707-538-8400.

We encourage all residents to collect receipts for meals, housing, toiletries, and other necessary items purchased as a result of the evacuation, which may be included in an eventual insurance claim. Employees should track any expenses related to work, such as travel to other locations. 

Employees on site at Spring Lake Village drove around and surveyed the area. They report that there is no fire activity in the East Grove or near the campus. There is evidence of spot fires in Spring Lake Park, but they appear to have been long since extinguished. There are no emergency vehicles in the neighborhood. Fire activity is very visible in the surrounding hills, but seems to have moved away from the community.

That being said, DO NOT attempt to return to the campus for any reason at this time. Fire and other emergency crews need to be able to focus their attention on fighting the fires. Thank you for your cooperation. 

Along with all of our residents, some of our team members have been evacuated from their homes as well. Our Human Resources department will reach out via text to all SLV employees to check on their well-being and let them know how to access information and resources.

Stay safe, and we hope everyone gets some rest this evening. 

Monday, September 28 noon

Spring Lake Village staff are finalizing arrangements for residents in Assisted Living, Memory Care, and Skilled Nursing to be transferred to locations where they can receive appropriate care during this emergency. We will notify emergency contacts directly as soon as these arrangements are finalized.

We are also making arrangements with a hotel in Sacramento to provide rooms for SLV and Friends House residents who do not need additional care. Currently, 36 residents have checked in; we anticipate 20-30 new rooms to be available today, and more to come. Please contact info@covia.org if you plan to use this housing option. 

At this time, the fire has spread to Spring Lake Park, but is not on the Spring Lake Campus itself.

The security team is still located at the Spring Lake Village campus. Employees who provide direct care to residents should ask their supervisors where to report to work. No employees, aside from the security team, should come to the Spring Lake Village campus. If you have further questions about your work duties, please contact your direct supervisor. 

Monday, September 28 7:00 am

All residents have been evacuated from Spring Lake Village and from Friends House, another community in Santa Rosa that has a management contract with Covia. SLV’s Executive Director Michael Cataldo and security staff are still on site. 

Our Skilled Nursing residents who need the most care were transferred to St. Paul’s Towers in Oakland while others are currently being cared for at an evacuation site in Santa Rosa. We will find placements for our other SNF residents today. 

Many of our residents are staying with family, having already made plans to do so in case of an emergency such as this. We also chartered a bus to transport residents to a hotel in Sacramento, where both Spring Lake Village and Friends House residents can stay during this emergency.

Sunday, September 27 11:50 pm

In response to the fires in Sonoma County, Spring Lake Village, Covia’s community in Santa Rosa, is in the process of evacuating. We will provide updates as soon as we have further information. Thank you for your patience.