In January, Webster House welcomed Mehrad “Rod” Moshiri as its new executive director. He’s spent his first month getting to know the community, both staff and residents.
“The first thing that I think I noticed about Webster House is that people care,” he says. “From the line staff to upper management, everybody cares about the residents who live here, which is great. Everything else can be learned. People caring is something you either have it or you don’t.”
After emigrating to the Bay Area from Iran in 1988 at the age of 15, Rod attended San Jose State University, getting a Bachelor’s degree in Occupational Therapy. His first job was as an Occupational Therapist in a Skilled Nursing Facility in Alameda. After that, he moved to San Francisco where he worked first as a rehabilitation manager, then became a case manager and director of case management while at the same time earning his MBA. Meanwhile, he learned of an opportunity to enter an Administrator in Training program: “I applied, I got in, and got my Masters and became an Administrator at the same time.” After getting his Administrator’s license and MBA, Rod managed Skilled Nursing Facilities for about 16 years.
Because Rod’s prior experience has mostly been as the administrator of places like Webster House Health Center, one of his first goals is to get more exposure to the Independent Living side of the community. In his short time here so far, he’s visited the dining committee, the financial study group, and presented at his first Fireside Chat – an all-community update that happens monthly – as well as getting to know individual residents.
“We have the greatest residents,” he says. “They’re very welcoming. They’re very casual. They’re more than happy to converse with people that are interested and letting them know why they’re here,” such as the fact that they can walk half a block to get to downtown Palo Alto.
His first impression of Webster House Health Center, which provides rehabilitation services and skilled nursing, is that “for the size of the health center, it’s a smooth running operation. And that’s typically not achievable unless you have competent people in place. Room for improvement? Always. But looking at it from a global perspective, it’s a smooth-running operation.”
“Because I have the background and experience in the health center side, I would confidently tell people that the care they will receive here is by far much better than 85-90 percent of the skilled nursing facilities in the area,” he says.
Rod was drawn to the position because Webster House and Covia have a good reputation as an employer in the area of senior living. The Assistant Executive Director of St. Paul’s Towers, Maggie Youssef, and Rod had worked together previously and “she spoke very highly of the company,” Rod says. “I can tell you that everyone I have met so far has been great. And I do get emails saying, ‘Everything OK? Do you need anything?’ Knowing that I’m newer to the position, knowing that I may need something, they’re taking the first step to reach out to me before I reach out to them, which is wonderful.”
Being the Executive Director of a Life Plan Community is not an easy role to fill. “You need to be able to wear multiple hats. You need to be able to think on your feet. You need to be able to put out fires right away. And you need to be able to remember that you’re dealing with people’s lives,” Rod says. “It is a tough business. Different personalities, different challenges, different situations. That’s what’s tough about it.”
At the same time, “You can make a difference in people’s lives and well-being,” Rod notes. “What I like about it is that there are no two days that are the same. It never gets boring.”
Especially with so many interesting people around. “I love and welcome conversations. I live by the fact that I have an open-door policy. I invite people to come in and say hi to me in my office. I’m enjoying every day that I’m here and I’m learning a lot.”
Senior Resources in Marin is hosting its third annual Health Services Day on Wednesday, February 21st. From 9:30 to noon, people age 60 and over can stop by the Margaret Todd Senior Center in Novato to receive a range of free services, including screenings for skin cancer, glucose testing, and fall prevention tips, as well as non-traditional treatments, such as acupuncture and trigger point massage.
It’s these non-traditional treatments that set this event apart, according to Carol Ann Moore, Senior Resources Director for Marin County. “You can try out new alternatives and see if they work for you,” she says. The event also provides support for screenings and services often not covered by insurance, such as dental and vision evaluations, thanks to a wide range of community partners.
Last year, more than 150 people came to the event. Moore reports that in 2017, seniors received 225 health screenings in the course of 2 ½ hours.
“This event provides an opportunity for seniors to come to a place where they are comfortable and receive free health services,” says Moore. “The senior center is both safe and convenient.”
And the free services makes a difference. Moore reports that last year’s screenings identified several skin cancers and one melanoma. The screener was able to refer these seniors to their health care providers to follow up and receive the treatment they need.
Episcopal Senior Communities’ Senior Resources provides a variety of other programs at Margaret Todd Senior Center, including the Senior Produce Market which will also take place on February 21 from 10:00-11:00. ESC oversees more than 20 Senior Produce Markets throughout Northern California where seniors can purchase fresh fruits and vegetables at cost and in reasonable quantities. The Produce Market in Novato also accepts CalFresh.
Both the Health Services Day and the Senior Produce Market are open to all people age 60 and older. The Margaret Todd Senior Center is located at 1560 Hill Road in Novato. For more information, contact Senior Resources Marin at 415-899-8290.