As the realities of the COVID-19 pandemic set in, the healthcare staff at each Life Plan Community and at Support Services rose to the occasion and continued to do what they do best: provide excellent care to our residents. Covia has always had strong health care delivery and infection control procedures, but the pandemic has made the planning and training required to maintain safety more evident.
At Spring Lake Village, Jodi Arnheiter, RN and Director of Staff Development, and Sherry Taylor, RN and Director of Nursing, have led the local infection control response. Jodi, who has worked at Spring Lake Village for over 10 years, was trained by the Association for Professional Infection Control and Epidemiology (APIC) — the leading professional association for infection control specialists. The training includes epidemiology, microbiology, science-based infection prevention practices, and implementation of practices in a long-term care setting.
“We are so lucky to have Jodi on our staff. From the first day, she was providing daily guidance on what we had to do to be prepared,” reports SLV Wellness Director Diane Waltz. Jodi communicates frequently with the Sonoma County Public Health Department on any new data regarding the current situation, as well as reviewing the updates from CDC and the California Association of Long Term Care Medicine (CALTCM). Jodi’s colleagues praise her calm, reassuring presentation of the facts and actions that need to be taken.
In Oakland, Lisa Hiltbrand, the daughter of Helen Hiltbrand, a resident in the healthcare center at St. Paul’s Towers, expressed her gratitude for the staff, whose compassion and care for their residents was especially important during a time when family members had to stay at a distance. “Since the beginning of the restrictions due to the virus, their extreme dedication and professionalism have been exemplary. The nurses and staff have gone to extraordinary lengths to support my mother. Ranka and the other nurses have organized regular Zoom meetings for my siblings and me,” Lisa says. “It is such a relief to see our mother when we cannot be physically with her. These extra steps are even more spectacular as they’re taken in a time when the staff’s workload has been increased. I know they are taking extra time for interacting with residents due to the lack of visitors,” she says.
At Webster House Health Center, Executive Director Linda Hibbs shared her gratitude for her staff’s hard work: “I’m impressed with the dedication and compassion you have demonstrated to our residents, families, and staff. This has been a challenging time with many of you anxious about the COVID-19 virus implication and the economic future of family members. Thank you for your professionalism and willingness to be a team of heroes! The care you show for our residents makes Webster House such a great community.”
Organization-wide, the COVID-19 response is led by a task force of nine executive leaders representing Operations, Life Plan Communities, Affordable Communities, Clinical Care, Human Resources, IT, Community Services, and Communications. Grant Edelstone, Covia’s Senior Director of Risk Management, and Cynthia Shelby, RN and Regional Director of Quality and Care, are critical team members, providing guidance for local staff on best practices for infection control and compliance with local and state regulations.
As conditions changed rapidly, Grant’s support to track and implement changing mandates and rules was invaluable. St. Paul’s Towers Executive Director Mary Linde, who is also a nurse by background, says, “I am so grateful that Grant is on our team, especially right now with the onslaught of information coming from multiple regulatory agencies. Grant ensures that we all get the information and sends it to us with a concise recap. He also finds the information for us when we are scrambling to meet the demands of our situation. And he does all of this with patience and kindness.”
For the past three years, Cynthia Shelby has worked across Covia, providing support to the six health care centers at Covia Communities. She, along with other members of the Clinical Team, offers guidance on the complexities of skilled nursing, including regulatory requirements, preparing for surveys from state regulators, billing questions, staffing concerns, training, and even filling in for key roles as needed.
“A key part of our mission is the continuum of care and how the full team helps residents transition through changes,” says Covia President and CEO Kevin Gerber. “The continuum of care is also about the whole person — not just thinking about their physical needs, but all of their needs.”
Covia has been able to get staff the supplies they need, ordering personal protective equipment (PPE) like masks in larger quantities and distributing to the communities as needed. Shelby, as part of Covia’s COVID-19 Task Force, reports daily on the needs and concerns of the skilled nursing teams, as well as the creative solutions they are implementing — such as turning sections of the health care center into isolation areas should a COVID-19 positive resident need to be kept separate from others.
“We’re making history,” says Shelby. “We’re doing things we’ve never done before. We’re introducing lots of new technologies, new ways of doing things, new ways of communicating to our families. Everyone as a team comes together for that.”
*This article was originally posted in the Summer 2020 edition of Community Matters
When Webster House resident Chet Frankenfield was growing up on the East Coast, he never dreamed that he would travel to Antarctica. His adventure started in 1956 when he was attending Officer Candidate School in Newport, Rhode Island and his commanding officer asked him if he would be interested in studying Aerology at the Postgraduate School in Monterey California. “All I heard was Monterey,” Frankenfield says; he didn’t even know what aerology was, but he jumped at the chance to go to California. He learned later that “it’s the Navy term for Meteorology” and when he got to Monterey he would be trained as a flight forecaster.
After he completed his yearlong training, Frankenfield moved back to the East Coast, where he was stationed in Patuxent River, Maryland. After a year in Maryland, a call went out for the next season in Antarctica. Frankenfield’s interest in Antarctica had been growing ever since he learned about the International Geophysical Year. As he notes, “it was one of the last places left on Earth that was not totally destroyed by tourists and was unexplored” and so he jumped at the chance.
The International Geophysical Year was a year and a half long worldwide study of the Earth that took place from July 1957 to December 1958. Most nations participated, building stations around the world, including in Antarctica. As Frankenfield notes, “this was the first time that they really included and had an extensive study of Antarctica,” including the effects of the massive ice cap on the rest of the world. His interest in Antarctica paid off and he was selected for the next season.
In Antarctica, Frankenfield had the opportunity to put his training to practical use, forecasting for flights between Christchurch, New Zealand and McMurdo station. Flight forecasting in Antarctica consisted of informing pilots of weather conditions, including wind speed and visibility, and telling them to turn back if conditions worsened. During the summer months, forecasts were also made for the helicopters and ski-equipped aircraft ferrying scientists, support personnel and supplies to research sites and outlying Antarctic stations.
After the runway, built on a frozen section of ice on McMurdo Sound, melted in early February, flights were discontinued. By mid-March, the last ship with the last of the summer personnel left; and the remaining 120 men began their seven months of isolation. Four of the months were in darkness, and the only personal communication with the rest of the world was by ham-radio.
Frankenfield maintained the McMurdo weather station 24 hours a day. He and his four-man wintering-over crew took weather readings and sent up weather balloons, which was quite an undertaking as it included blowing up the large balloon and tracking it so they could take hourly upper atmospheric readings.
He and his men decided on a strict twelve hours on, thirty-six hours off schedule, which Frankenfield says his men were not happy about at first but really appreciated by the end of the winter. Where other crews, such as some of the construction personnel who were tasked with rebuilding the runway come summer, had little to do over the winter, Frankenfield’s team’s steady schedule kept their minds working steadily with no time for boredom to set in.
Frankenfield worked the normal ten-hour seven day a week schedule. When he wasn’t working, he stayed busy by taking up a number of different hobbies from reading and playing chess to teaching math and learning oil painting. He even completed some, as he puts it, “fairly decent penguin pictures” though he gave them away to his fellow officers who wanted them for their kids.
McMurdo Station was only one mile from the abandoned hut of Robert Falcon Scott, the first British explorer to reach the pole, so Frankenfield explored the debris around the structure as the hut itself was filled with snow. He would look for any items from Scott’s stay and on one excursion, Frankenfield found two salt jars, which he kept as a souvenir for his sister. Years later when he visited the Canterbury Museum in Christchurch with his wife, he was surprised to find some of his salt jars on display.
But that wasn’t the biggest surprise from Frankenfield’s trip to Antarctica. About ten years ago, when he got a new iPad and tried Googling himself, he was surprised to learn that a glacier had been named after him without his knowledge. He wrote to the US Geological Survey and they confirmed that it was true, the Frankenfield Glacier was indeed named after him.
After his year in Antarctica and a short stint in New Zealand, Frankenfield had spent time aboard an icebreaker that was trying to penetrate the Bellingshausen Sea to reach a point of land that no ship had ever previously reached. Though the ship abandoned its goal when they received a distress signal from a Danish ship, they got close enough that Frankenfield and a couple of the crew were able to fly in and land. They set up a tiny weather station, which would inspire the Advisory Committee on Antarctic Names to name the glacier after him.
After returning from Antarctica, Frankenfield got a job in computer programming. He was just out of the military and had no experience in the computer industry but during his interview at a company in Sunnyvale, he noticed a book about Antarctic explorer Ernest Shackleton on his interviewer’s desk. “We sat there and talked about Antarctica for an hour,” Frankenfield says “and I left and I knew I had the job.” He pursued work in computers for the next thirty years until he retired in the 1990s.
The biggest lesson that Frankenfield took away from his time in Antarctica was how to live with himself and to keep himself entertained. He was told by a psychiatrist during a pre-expedition interview that he was “going to be bored as hell” and so he became determined to keep busy. Along with the hobbies that he took up over the year, he learned how to be comfortable with himself and to be content in any setting. It’s a skill that he holds onto to this day along with all of the memories of his year in Antarctica.
If you are considering moving to a Senior Living Community – but not just yet – there’s another option available to you: joining a waiting list.
Too often, people start looking for senior living options after a need arises, leaving them scrambling for the first available option, even if it isn’t what they truly want. You may be thinking that a move to a Life Plan Community is something that will happen 2, 3, 5 or more years down the line. It’s still worth taking steps now so that when the time comes, you’ll get what you want.
Of course visiting in person is an important part of the process. Each community has a different personality. Getting to know a community, asking your questions, and meeting other residents makes it more likely you will choose a place that feels like home.
But if you’ve come to the event, taken the tour, and still think it’s not the right time to move, joining the community’s waiting list gives you the chance to consider the pros and cons while reserving your place for the residence you want.
“A waiting list is a terrific opportunity to secure your future plans without a large commitment of time or money,” says Linda McMenamin, Covia’s Senior Director of Sales and Marketing. “Often people will join wait lists at multiple communities to ensure they have options in the event their needs change and they are ready to make a move.”
Joining a waiting list at the community – or communities – of your choice has other benefits as well.
- Reduce anxiety: “Most people benefit from being on a list because the opportunity to move often coincides with changes in health, lifestyle or living situation,” McMenamin notes. You no longer need to worry whether you have a place in line when you are ready to move. With most of the preliminary paperwork completed, you know you’re pre-approved.
- Take your time: “Being on the waiting list allows you the freedom to explore your options at your own pace, without time constraints or pressure to make a decision,” says McMenamin. You can use the time you are on the waiting list to think through what’s important to you and to put other parts of your plan in place.
- Build connections: As a waiting list member you will be invited to special events, allowing you to get to know a community even better. “Often times wait list members can join the fitness center, attend activities and join residents and future neighbors for meals,” McMenamin observes. When you do move in, it will be a much more familiar place that’s a lot easier to call home.
- Priority access: When an apartment opens up that matches your preference, we’ll call to let you know. Our waiting list applicants receive priority for any new inventory. “Having that plan in place gives you the flexibility to say yes when you are ready to make a move,” says McMenamin.
- No obligation: Just because you’re on the waiting list doesn’t mean you are required to move in. “There’s no risk and the financial cost is usually very minimal,” says McMenamin. If you decide a community isn’t for you, your fee is fully refundable.
If you do decide to put down a deposit, be sure to ask how long the waiting list is for the home style you’d like, and what the expected waiting time is. Many times, larger homes have longer waiting lists, which may affect your plans. Talk with your senior living counselor about your plans and timeline and they will do their best to accommodate you.
Some communities may have a limit on the number of times you can turn down an apartment offered to you without losing your place on the waiting list. Although you are not obligated to accept a home presented to you, this may mean that eventually you won’t be the first person called.
But when you do get the call for the home you want, at the time you want it, you can feel comfort and confidence knowing the plan you’ve put in place is working as you hoped.
Inspired by their passion for protecting the environment for future generations, members of St. Paul’s Towers’ Green Action Committee created CoviaGreen, a program focused on sustainable living and environmental responsibility.
The program is centered around the CoviaGreen pledge, which offers residents a number of ways that they can reduce their negative impact on the environment. Pledge items fall into four categories: Waste & Energy Reduction, Materials & Products, Culture & Community, and Water & Food. The choice options allow pledge signers to choose which items are the most relevant to their particular situation. The most popular action items among residents included turning off lights and appliances when not in use, eating more seasonal fruits and vegetables, and learning how to recycle in their community.
CoviaGreen extends beyond the residents and into the St. Paul’s Community with changes in dining and environmental services. In the dining room, Impossible Burgers are now available at every meal and staff are introducing new vegetarian and plant-based proteins. Elsewhere in the community, housekeeping has adopted a program where residents can put out laminated cards to indicate that for that week, linens don’t need to be changed or showers don’t need to be cleaned.
Staff are also encouraged to sign the pledge. Resident Service Manager Jaclyn Carenbauer who, along with the Green Action Committee, has been a driving force for the program, has integrated the pledge into her daily life by biking to and from work. “The program is a great way to bring our community together and to help the environment,” she notes.
Beyond the pledge, Carenbauer commented that CoviaGreen’s main goal is education, explaining that it’s often easy to understand that composting or recycling is important without fully realizing how to go about it. “I didn’t compost before I started this. It’s not popular where I’m from and I thought that if you just put food in the garbage, it would compost,” she says. CoviaGreen provides more information on how everyone can reduce their impact, which can be especially helpful for “people who thought recycling was enough.”
Along with encouraging the St. Paul’s Towers community to sign the pledge, the Green Action Committee is updating signage within the community, including posted reminders for residents to bring their own coffee mugs to the coffee bar and signs to highlight what is in season in the dining area. Future goals for the program include trips to tour a waste management facility and showing relevant documentaries on movie nights.
Although St. Paul’s Towers is currently the only community implementing CoviaGreen, the hope is that other Covia communities will be inspired to adopt the program in the future and make a similar commitment to environmental responsibility.
Spiritual Care expands far beyond providing Bible studies or religious services. Spiritual wellness – one of the eight dimensions of wellness – is an important part of Covia’s mission to support well-being for the whole person.
The goal of Covia’s spiritual care programs is to enhance the quality of life of every person by building and deepening community, encouraging meaningful connections, supporting people through the grieving process, and providing resources for a purposeful life at any age or stage.
Each Covia Life Plan and Multi-level community has a chaplain who is available to support those of all faiths or none. Rabbi Meredith Cahn, Chaplain at St. Paul’s Towers, explains, “My job as a chaplain is to help people in their spiritual work—dealing with the emotional and spiritual aspects of aging and loss, dealing with relationship that might be challenging, with forgiveness, or even coping with the way the world is right now. I am there to be present at moments of joy and sorrow and in between.”
Covia strives to provide an environment that fosters spiritual well-being for residents, their families and for Covia’s staff. Covia’s guiding principles are deeply informed by basic values of spiritual well-being, including the concepts of welcome, inclusion, social justice and grace; treating one another with respect, civility and dignity; embracing individuality and diversity; and serving with integrity.
Spiritual Care programs and services at Covia do not seek to proselytize or convert, but to support and respect all in their beliefs or traditions. Chaplain Jacquie Robb at Spring Lake Village says, “Most residents have no idea what a chaplain does, so there is usually some hesitation to seeing me. I want them to acclimate to my presence and assure them I’m not ‘selling’ anything. In my mind I hold the idea of a village vicar who is most often a friend but with the added benefit of being able to share matters in confidence, free from judgment.”
The Chaplains work closely with their Life Enrichment department to provide a wide range of programs meeting a variety of spiritual needs. For example, at St. Paul’s Towers, “We have non-denominational ‘sacred time’ on Monday mornings, integrating residents from all floors as well as staff; we have a weekly meeting to discuss the events of the world—to be able to mourn or celebrate or holler or vent about Charlottesville (and the racism and antisemitism it spotlighted), #MeToo, climate change, et cetera. We have just started a widow and widower’s grief group to help residents who have lost their partner. And we have groups on spiritually healthy aging.” Other communities have had programs such as a group discussion on Handel’s Messiah, the Blessing of the Animals on the Feast of St. Francis, a celebration of the Solstice, meditation groups, and much more – including, yes, Bible study! In addition, religious services are available for those from a range of traditions.
It’s not only the communities that offer Spiritual Care programs. Well Connected also offers many opportunities for participants from around the country to meet for support, reflection, meditation, a daily gratitude group, and other spiritual care programs through their phone- or online-based programs. Once each session, Laura Darling, Senior Director of Communication and Spiritual Care, offers a memorial service so that participants can commemorate Well Connected members who have died – an event that is powerful, even for those who have never met. “I’m consistently moved by the way community is built through Well Connected,” says Darling. “It doesn’t matter that they have never met face to face. The relationships among the participants are strong and real, and it’s important that they get a chance to remember and celebrate their friends.”
Above all, Spiritual Care is grounded in kindness and compassion. “Spiritual care provides individual support to people going through their own challenges feeling the love and care they need,” says Rabbi Meredith.
“Spiritual care encompasses so much more than religion and religious services. It encompasses people’s hopes and dreams, their desire for good connections and for a life of meaning. It can help people deal with the real challenges of aging and loss, in a language that meets people where they are.”
For the 5th year in a row, Spring Lake Village has been named Best of Sonoma County by the readers of the Press Democrat. Along with this honor, this year Spring Lake Village also received the 2018 NuStep Gold Pinnacle Award® for excellence in wellness programming.
A Covia Life Plan Community in Santa Rosa, California, Spring Lake Village provides homes and services for over 450 seniors. It is the only senior living community in Sonoma County that offers the full continuum of care: Independent Living, Assisted Living, Memory Care, and a 5-star Medicare rated 70-bed skilled nursing and rehab center.
Built on 31 acres, the community is located on Santa Rosa Creek and next to Trione-Annadel State Park and Spring Lake Regional Park. Its amenities include fine and casual dining options, a pool and fitness center, on-site resident health services, spiritual care, a full activity calendar, as well as resident-led programs.
“These sparkling residents are committed to the community with the Committees they organize and run to make this campus their own. Every voice is welcomed here and heard,” says Judy Haley, Director of Sales and Marketing.
Find out more about Spring Lake Village on their website.
Originally published in Community News, San Francisco Towers’ resident newsletter.
Part of the charm of San Francisco Towers are the exquisite floral displays in the public areas of the building, created by the Flower Committee.
Of its thirty members, the Flower Committee has four members (plus a weekly flower carrier) who specialize in purchasing and arranging the flowers: Joan Tayler, Marilyn Jacobson, Sophie Lee, and Fukan Yen.
Joan and Marilyn spend Thursday mornings at the San Francisco Flower Mart, which was founded by Japanese flower-grower immigrants around the turn of the century. It is one of the oldest and most successful Japanese-American corporations in the U.S. There are more than 60 vendors using Mart space. The flowers used to be strictly local but now include imports from as far away as Israel.
The Flower Committee shoppers wander down the aisles of flowers displayed in giant buckets, fishing out a stem that looks interesting: a branch with berries, a particularly beautiful rose, or some palm leaves that would make a good background. Usually five or six stems are tied together and priced as a group, anywhere from $6.50 to over $32.
Joan and Marilyn base their selections on what will go well with what is still usable from the previous week, and any upcoming holiday. Independence Day next month? Their choices will be red, white, and blue. The total Towers bill can be as much as $150, which the Towers staff will later pay.
A grocery cart in the garage awaits the returning buyers. It is loaded with the bunches and taken to Craft Room 3, where Fukan and Sophie unwrap the flowers. They set aside the pieces they want for the arrangements that are developing in their heads. Fukan says she has to see the flowers before she can decide what she will design, and Sophie agrees. They begin work on their signature still-life arrangements and soon are joined by Joan and Marilyn, who seem to specialize in large bouquets for the lobby and other public spaces. Although questions are freely answered, the room is largely silent as the women focus on what they are doing with the flowers.
Flower arrangers have the showiest jobs, but a lot of Flower Committee work goes on behind the scenes. There are the carriers and the vase washers and someone who arranges the memorials to departed residents.
There is also a small team that works on Wednesday night after dinner collecting all the arrangements from the first floor, and the small vases from dining tables in Assisted Living and the Staff Lounge. They bring these to Craft Room #3, where the vases are washed and the flowers edited (“This daisy looks like it will survive another week, but throw away that tulip”). There are carriers who take weekly turns driving the buyers to the SF Flower Mart, helping carry the selected flower bunches, and delivering arrangements to their spots.
Flower Committee Chair Joan Tayler says she is not worried about the relocation in a few months of the Flower Mart to temporary space on Potrero Hill, while a multistory office and condo building is being erected on the longtime Brannan Street site. The Flower Mart is guaranteed a space in the new building. At present, it can take as much as 45 minutes to drive from San Francisco Towers to 540 Brannan; Joan thinks getting to Potrero Hill won’t be any harder.
Back in the old days, flowers were arranged and delivered from Whole Foods, which cost something like $48,000 to $60,000 a year. When Flower Committee volunteers took charge, the cost went down to $10,000 to $12,000 a year. This is one of the many reasons why we should be grateful to the Flower Committee.
Sophie seemed to sum up the spirit of the Flower Committee members: She does the work because she always has loved flowers and always will. All Towers residents owe the Flower Committee a giant thank you for making our home so beautiful.
written by Anne Turner
I am reflecting from a somewhat different position than the more usual perspective offered at LeadingAge meetings – the outlook of an octogenarian who has been a CCRC resident for eight years. In this, I hope that Proverbs 20:29 is correct in saying that “The glory of youths is their strength, but the majesty of old men is their gray hair.”
For CCRC residents like me, “long term” has a different meaning than it used to, but when involved in community affairs we still try to plan for others coming after us, even if we won’t directly benefit from the improvements we are working for.
Our life as residents is distinct in that it is essentially without power within the community, while we are at the same time exceptionally dependent on the spirit of obligation and stewardship of others. Residents face uncertainties in costs of care, the future of government funding, and the outlook for skilled nursing availability. The passage to a more powerless and dependent life has been a stormy one for some residents, and this has created some burdens for you as care providers.
We are in a time, in senior care as well as all other walks of life, when many are proposing answers, answers often not requested but nonetheless forcefully expressed, but fewer are asking the necessary questions and even fewer are willing to listen first. As a resident member of the LeadingAge California Board of Directors, I have seen that LeadingAge has been asking the necessary questions and is listening to the answers it is hearing.
You, LeadingAge and the senior services providers of California, are the people we residents are relying on, whether because of physical or mental necessity or simply by contract. These are demanding jobs, calling for great commitment, and often involve more stress and less compensation than employment elsewhere. It is noteworthy that many providers have a religious foundation, including my own, which began life in the mid-nineteenth century as the Protestant Episcopal Old Ladies Home. It has since relaxed its admission policy.
I have looked for a pithy saying to close my reflection, and the quotation, “Nobody cares how much you know until they know how much you care,” attributed to Theodore Roosevelt, fits the challenges and obligations assumed by LeadingAge and the entire elder care community. A more personal aspiration was my mother’s frequently expressed measure of a person – wisdom. For her, the measure of success was not wealth, public acclaim or personal popularity, but wisdom, and her judgment that a person had no wisdom was a severe rebuke. I believe that the efforts of everyone at LeadingAge and all of you at our communities are meeting that test, and hope that you will continue to strive to do so. I and all residents of our communities are relying on you and I am confident that you will.
When the Spring Lake Village Resident Council decided to honor some of its longest serving volunteers, they saw it as another way to build community. The Volunteer Recognition program celebrates residents who have made a lasting contribution to the community’s life, many of which are unknown to newer residents.
“People who are moving in are enjoying so much being part of this community,” says Resident Council member Sharon Boschen, who moved to Spring Lake Village in 2014 and now coordinates the Volunteer Recognition program. “And of course new residents have no clue of the contributions of so many of our elders here who have helped create this community that we’re all enjoying. And so this program is an effort to build bridges between these two groups.”
So far the program had had two presentations. In February, Don Sanders, who moved to Spring Lake Village in 2005 with his wife Marilyn, was honored for his service as Resident Council president, Financial Study Group member, Fire & Disaster Committee, founder of the Conservation Committee and the Wellness Committee, and as a leader in the effort to develop the West Grove addition to Spring Lake Village. In April, Rodgers and Nancy Broomhead were recognized for their activities ranging from stocking and working at the Village Store to reading to residents in Skilled Nursing to hosting a “birthday monthly dinner orphans table” in the dining room to developing the yearly Robert Burns dinner and celebration.
“Those of us with German-Danish ancestry love being Scots for a night,” says Boschen. “It’s such a delightful presentation and just a real community builder, and you discover that you like haggis, which is a surprise.”
Honorees are nominated by the community through one of its 20-plus resident committees. “One of our suggested benchmarks is that these are people who have served in some capacity for at least ten years, someone who’s made a lasting impression on our community life.” says Resident Council president Gerry Porter, a resident since 2015. “We started out with the premise that Spring Lake Village is a community of volunteers and that we would not enjoy this wonderful place if it were not for people pitching in and doing things to make the community stronger.”
The goal of the program is to provide lasting recognition to volunteers who may no longer be as active. Similar to residents who receive a gold name tag for 20 years in the community, these recipients receive a platinum name tag that says Honored Volunteer.
“I noted when you see someone wearing that, give them thanks for helping to create this community we’re all enjoying because they have done a great thing for us,” says Boschen.
Recipients are honored during a presentation at a Resident Council meeting, each one unique to the recipient. “One of the things I noticed in the recent presentation is there is not a sound in the room when they’re going on,” says Boschen. “People are involved. They really feel good about knowing what is being offered there about these other people who may look to them just like frail elders, not shakers and movers who’ve created this beautiful community with us.”
Porter says, “It’s still an emerging program because we’ve only done two of them so far. The community here is very strong but it’s always changing with people leaving and people coming in. Trying to get people engaged in the community I’d say is one of the primary goals, as well as to recognize the people who have served so faithfully for so many years.”
“I think it’s an inspiration to us all when you see what these residents have accomplished and you know that you’re a part of this and you have a role to play here too,” says Boschen. “The audience is quiet and almost reverent as they listen to what these people have done. So they are inspirations to us. This whole process has brought an appreciation and a joy to the community.”