Honoring its core values of welcome, inclusion, social justice and grace, Covia is celebrating Pride not only through events this month, but through an ongoing commitment to make its communities and programs welcoming to all.
Covia is an Endorsing Organization of the Long-Term Care Equality Index (LEI) – the first organization to do so on the West Coast. LEI, a joint initiative of SAGE and the Human Rights Campaign Foundation, is a three-year project to “assess, benchmark, and ultimately improve the policies and practices of long-term care residential settings (nursing homes, assisted living, continuing care retirement communities, and more) regarding their LGBT-inclusiveness.” Jerry Brown, Senior Director of Covia Affordable Communities, is a member of the LEI Advisory Council.
As part of the LEI, communities and organizations are encouraged to sign the Commitment to Caring Pledge as an indication of their intention to engage in LGBT inclusive policies and practices. Kevin Gerber, President and CEO, says, “Covia has long supported the inclusion of LGBTQ+ seniors and staff in our communities. We are glad to support the work of SAGE and the Human Rights Campaign Foundation in ensuring that senior communities throughout the country are safe and welcoming for everyone.”
In the greater community, Jen Arent, Director of Senior Resources for Sonoma County, created a display at Sonoma County Pride that won the “Year of Love” decorating contest as she asked those who stopped by to join Covia’s “Wall of Love.”
Arent asked everyone who came to the booth to take a multicolored paper heart and write down what they feel about love – “who they love, why they love, what they love, et cetera.” Then Arent would pin them up on the multicolored fabric panels used to decorate the booth. “It was an amazing success!” Arent says. “By the end of the day we had nearly 200 paper hearts with positive, kind, thoughtful messages of love from people of all ages, backgrounds, and beliefs. It was truly inspiring.”
Covia will cap off the month by participating in San Francisco’s Pride parade, cosponsoring a contingent of LGBTQ+ seniors that will include residents and staff from Bethany Center, Presidio Gate Apartments, San Francisco Towers, and St. Paul’s Towers. The theme of this year’s parade, Generations of Resistance, is “an opportunity to put seniors at the center of the celebration and the march towards social justice,” according to Openhouse, which is coordinating the parade contingent.
LGBTQ+ inclusion at Covia doesn’t end with the month of June. A new session of Well Connected, beginning on July 8, offers a weekly LBGTQ Chat group. Open to all LGBTQ older adults, the group “will create an inclusive place to share our stories with each other and build a sense of community.” Participants can register for this or any other Well Connected group by calling 877-797-7299.
Throughout Covia, “we continually work to build the value of inclusion in all we do,” says Mary McMullin, Chief Strategy and Advancement Officer. “It’s important to us that the moment people walk into one of our communities, they know that they are welcome, just as they are.”
Ruth Reznikoff and Laura Olson share the distinction of being one of the few mother/daughter pairs living in the same community. Ruth worked as a dietitian in San Diego and raised her family of three daughters. One of her girls, Laura, eventually settled in San Francisco with her husband, Stephen. In 2013, Ruth, then 96, wanted to be closer to her family and live in a place with more security. She moved to San Francisco and settled in at San Francisco Towers. Four years later, when Laura and Stephen retired, they also chose the Towers as their home.
Today, as she prepares to turn 102, Ruth still lives independently and remains very active in the San Francisco Towers community, serving on three committees. For Laura, living close to her mother has provided special moments and has even critical support. A few years ago, when Stephen had a bad accident and came home after three weeks in the hospital, he couldn’t be left alone. When Laura had to leave the house for critical errands, she was able to call her mom to come downstairs and be with Stephen. “It couldn’t have worked out more perfectly!” Laura said.
Originally published in Community Matters
Every Christmas residents at San Francisco Towers enjoy a beautiful Christmas Circus Wagon, on display in the Lounge during December. This is the story of how SFT residents brought the wagon into existence.
In Bill and Martha Steen’s Christmas tree ornament collection was a circus wagon ornament. Bill decided it would be a special treat to build such a wagon as a Christmas decoration for The Towers. Bill approached Dick Brain with his idea, along with a sketch for a table to implement his project. Dick made a mockup showing Bill how he proposed fabricating the table and its accessories. With Bill’s approval of the mockup Dick proceeded with precise drawings and wiring diagrams for the wagon. Fabrication started in September 2005, with the wagon completed and installed in the main Lounge just before Thanksgiving.
The wagon was fabricated from a 8’ x 4’ plywood sheet, metal folding legs and dimensional lumber and moldings. Finishing items were the wheels, finials, side curtains, acrylic widows and electrical service equipment and wiring. The miniature amusement park rides were purchased from Gump’s. The wheels were based on those shown in an old photograph of a cart. The wheels and finials were made by a specialty cabinet shop in Windsor.
Dick Brain and Roger Cutler fabricated the wagon and painted the table. Marcia Cutler painted the columns, wheels, finials and moldings. In addition, she and Roger glued small human figures to their poker chip bases and then painted the chips to match the table. Hope Streeter made the side curtains, which are held to the table molding with Velcro strips.
Custom storage boxes for the figures, trees, vehicles, buildings, etc. were fabricated from cardboard paper boxes. Storage containers for the rides and the various wagon parts were fabricated from plywood and dimension lumber, with casters for transport. It was mandatory that all these rolling storage containers had to fit through regular and elevator doors in the building. Dick prepared assembly and dis-assembly instructions for setting up and removal of the wagon.
The Christmas Circus Wagon display includes amusement park rides with moving parts, houses and other buildings, vehicles, people, trees, animals, a moving train, lights and music. You can see a video of the Christmas Circus Wagon on San Francisco Towers Facebook page.
The wagon was ready for viewing Christmas 2005, and has since been enjoyed every holiday season by the residents, families and other visitors to The Towers. The 2018 Circus Wagon is dedicated to Dick Brain, a tribute to his many years of dedicated service to so many San Francisco Towers activities.
On Thursday, October 18th, residents and staff throughout Covia participated in the Great ShakeOut, an earthquake safety drill. From Santa Rosa to Southern California, Covia took time to “Drop, Cover, and Hold On” and then gathered to review and reflect.
“An earthquake drill like the Great ShakeOut is an example of staff and residents increasing their safety awareness by practicing what they have learned,” says Grant Edelstone, Senior Director of Risk Management. “When a person drops, covers and holds on and then responds to a simulated fire or burst pipe or power outage, they increase their readiness for an actual earthquake.”
Even before the event, people were getting prepared. Covia’s Resident Service Coordinators working in Senior Affordable Housing communities throughout California assisted Housing Administrators with a pre-drill information meeting. Topics discussed included an explanation of the Great Shakeout and what was to be expected as well as evacuation options and routes. San Francisco Towers offered an Emergency Preparedness Department Update in advance of the drill and invited residents to prepare in advance by scouting out the safest place to be in their apartment in case of an earthquake.
San Francisco Towers, which was built after the 1989 Loma Prieta earthquake, has participated in the drill for years. Executive Director Christina Spence says, “We participate so residents and staff are prepared for the likely event of an earthquake that impacts our community.” The drill at the Towers involved more than Covia staff and residents, Spence reports. “Our California Department of Public Health Life Safety surveyor showed up right at 10:18. She ‘dropped, covered and held’ right along with us!”
Sadie Bracy, Housing Administrator at Jennings Court in Santa Rosa says, “We made noise with pots and pans and flickered the lights to simulate an earthquake. Two residents actually got on the floor under the table! Then we talked about the potential impacts of an earthquake afterword. We also talked about the safety of the building and installing the seismic gas shut off valve for more safety of Jennings Court.”
At Support Services, Covia’s administrative offices in Walnut Creek, an announcement over the PA alerted everyone in the building to the start of the drill. Afterwards, staff received a demo on go-bags and the locations of safety equipment and exits. “Last year during the fire [in Santa Rosa], I heard more than one resident say they’d been told to prepare a go-bag, but they didn’t think they’d actually need it,” says Laura Darling, a member of the Covia Safety Committee. “You don’t know you’ll need it until you do.”
Covia also prepared for the safety of seniors who would be unable to move themselves in the case of an emergency. At Webster House Health Center in Palo Alto, everyone participated in the drill. “All 3 floors participated along with vendors and home health agencies in the community during the drill. We had families and volunteers participating too,” says Assistant Executive Director Linda Hibbs. “I was stationed on 4th floor and the staff actively participated and moved the residents to a safe location.”
Hibbs continues, “After the drill was over we discussed why we have drills, what to do in a drill and how did the staff and residents think the drill had gone. The residents said thank you to the staff for practicing the drill and including them too. A few residents said they were happy that Webster House cared enough about them to practice if an earthquake happened and included residents in the drill.”
These drills are valuable preparation, Edelstone explains. “When there is a real earthquake, staff may react faster without thinking because of their practice. It can help them whether at home, work or traveling. Similarly, regular fire, disaster, active shooter and other drills increase safety readiness.”
And drills are just one part of building a culture of safety at Covia. “Covia has a commitment to safety in all levels of the organization,” says Edelstone. “Covia promotes a safety culture. This culture of safety’s goal is to achieve consistently safe operations that minimized adverse events. It represents a blame-free environment where everyone is able to report mistakes or errors or near misses or safety hazards, without fear of reprimand or punishment. A culture of safety encourages staff collaboration to solve safety problems. It strives to prevent or reduce errors and improve overall quality.”
Sadie Bracy at Jennings Court says, “A culture of safety means we anticipate that there will be an emergency at one point and we prepare ahead of time for it. That we take keeping our residents safe very seriously. And that we are constantly trying to improve our emergency responses.”
To observe National Assisted Living Week, Laura Darling, Senior Director of Communications, talked to some of our staff to explain more about this misunderstood part of community life.
LD: What do you wish people knew about Assisted Living?
Barb Fischer, Director of Resident Health Services, St. Paul’s Towers: Many people think that Assisted Living refers to a nursing home. I want people to realize that Assisted Living communities are just like Independent Living communities, except assistance of different levels can be provided in their apartment and staff are available 24/7.
Lucy L. Ascalon, RN, Assistant Director of Resident Health Services & Assisted Living Manager, San Francisco Towers: I wish people knew more about Assisted Living, how we take care of people and what other services we provide as a whole.
Charmaine Verador, Director of Resident Health Services, Los Gatos Meadows: One question that always comes up is “Do I have to share a room?” Our assisted living residents, just like independent living residents have their own apartments that they enjoy privately.
Our assisted living residents mingle and socialize with independent living residents because really, there is not much difference. They have the same apartment settings, go to the same dining room and activities as they can tolerate. Residents in assisted living are only getting assistance so that they can continue with their daily lives.
In Assisted Living we do not take over everything. We personalize our care according to what they need. For example if the resident is still able to shower but will need medication management, then we encourage their independence on the shower task and assist with their medications.
LD: My sense is a lot of people are afraid of moving from Independent Living to Assisted Living. What would you like people who feel that way to know about Assisted Living?
Barb Fischer: This is totally true! I always joke about our independent living residents hiding when they see me coming down the hall as they are fearful I want to move them. I really don’t have that desire at all! I want the residents to stay in their apartments as long as possible and have help there if they need it. That is the great thing about the whole community being licensed, which allows residents to receive care or assistance in their Independent Living apartment just like Assisted Living. It gives us the ability to provide assistance in their apartment for longer periods of time.
Lucy L. Ascalon: I think the reason basically that they are afraid of moving to Assisted Living is that they believe they will give up being independent. But I would like the residents to know that we also can extend their being independent by assisting them and keeping them safe and sound, by having somebody 24/7 that checks with them all shift.
Charmaine Verador: Residents feel like they are losing their independence when they move to Assisted Living. But when a resident needs assistance, it is because they have a hard time safely completing some but not all of their activities of daily living. Most of the time, it takes all their energy and effort to accomplish one task that in the end they are no longer able to do anything else for the day because they are too tired. For example, I have a resident that took 2 hour showers because he had a hard time reaching over, getting in and out of the shower, and picking his clothes from the closet. When he moved to Assisted Living, it seems that he had more energy walking to the dining room for meals, and he gets his shower done faster and more efficiently. He is able to go to activities and has thrived well in Assisted Living – better than when he was in Independent Living. He now also appears worry free and is enjoying more activities.
LD: How do you support people who make the move from Independent Living to Assisted Living?
Barb Fischer: In the event the move to Assisted Living is necessary, we always look at the pros and what the benefits are to living on a floor with staffing 24 hours a day. Sometimes it makes more sense for the resident to reside in an Assisted Living apartment based on their needs.
Lucy L. Ascalon: We give them our 100% support in any way we can.
Charmaine Verador: Although it is not required by licensing, we have a nurse 24 hours that checks on the residents when needed. Once they move to Assisted Living, the nurse would visit them more frequently in the beginning just to make sure that their needs are met and that they are settling well. I also visit them during the first day or first few days to see how they settled in.
We have continuity of care meeting every week and we talk about the care of the resident that has just moved to Assisted Living (i.e. are they adjusting well, etc.). During monthly meetings, the staff contribute their feedback and observation about new resident in Assisted Living and we come up with an action plan if there is a need. If needed, we follow up with a care conference. We also check in with the family and see if there is anything else we can do.
LD: What else would you like to share about your work or about Assisted Living in your community?
Barb Fischer: I believe the key to creating a happy assisted living community is letting the residents be involved in their care, keep them as independent as we can for as long as possible, and consistent communication with families. For the families, it’s all about the details. As long as we get the details right and our resident feels safe and secure, we are good!
Lucy L. Ascalon: For me I love what I do, I love serving people and I feel productive every day knowing that I am able to help the staff and the residents.
Originally published in Community News, San Francisco Towers’ resident newsletter.
Part of the charm of San Francisco Towers are the exquisite floral displays in the public areas of the building, created by the Flower Committee.
Of its thirty members, the Flower Committee has four members (plus a weekly flower carrier) who specialize in purchasing and arranging the flowers: Joan Tayler, Marilyn Jacobson, Sophie Lee, and Fukan Yen.
Joan and Marilyn spend Thursday mornings at the San Francisco Flower Mart, which was founded by Japanese flower-grower immigrants around the turn of the century. It is one of the oldest and most successful Japanese-American corporations in the U.S. There are more than 60 vendors using Mart space. The flowers used to be strictly local but now include imports from as far away as Israel.
The Flower Committee shoppers wander down the aisles of flowers displayed in giant buckets, fishing out a stem that looks interesting: a branch with berries, a particularly beautiful rose, or some palm leaves that would make a good background. Usually five or six stems are tied together and priced as a group, anywhere from $6.50 to over $32.
Joan and Marilyn base their selections on what will go well with what is still usable from the previous week, and any upcoming holiday. Independence Day next month? Their choices will be red, white, and blue. The total Towers bill can be as much as $150, which the Towers staff will later pay.
A grocery cart in the garage awaits the returning buyers. It is loaded with the bunches and taken to Craft Room 3, where Fukan and Sophie unwrap the flowers. They set aside the pieces they want for the arrangements that are developing in their heads. Fukan says she has to see the flowers before she can decide what she will design, and Sophie agrees. They begin work on their signature still-life arrangements and soon are joined by Joan and Marilyn, who seem to specialize in large bouquets for the lobby and other public spaces. Although questions are freely answered, the room is largely silent as the women focus on what they are doing with the flowers.
Flower arrangers have the showiest jobs, but a lot of Flower Committee work goes on behind the scenes. There are the carriers and the vase washers and someone who arranges the memorials to departed residents.
There is also a small team that works on Wednesday night after dinner collecting all the arrangements from the first floor, and the small vases from dining tables in Assisted Living and the Staff Lounge. They bring these to Craft Room #3, where the vases are washed and the flowers edited (“This daisy looks like it will survive another week, but throw away that tulip”). There are carriers who take weekly turns driving the buyers to the SF Flower Mart, helping carry the selected flower bunches, and delivering arrangements to their spots.
Flower Committee Chair Joan Tayler says she is not worried about the relocation in a few months of the Flower Mart to temporary space on Potrero Hill, while a multistory office and condo building is being erected on the longtime Brannan Street site. The Flower Mart is guaranteed a space in the new building. At present, it can take as much as 45 minutes to drive from San Francisco Towers to 540 Brannan; Joan thinks getting to Potrero Hill won’t be any harder.
Back in the old days, flowers were arranged and delivered from Whole Foods, which cost something like $48,000 to $60,000 a year. When Flower Committee volunteers took charge, the cost went down to $10,000 to $12,000 a year. This is one of the many reasons why we should be grateful to the Flower Committee.
Sophie seemed to sum up the spirit of the Flower Committee members: She does the work because she always has loved flowers and always will. All Towers residents owe the Flower Committee a giant thank you for making our home so beautiful.
written by Anne Turner
January 21-27 is Activity Professionals week. But what is an activity professional? And what do they do?
“From an outsider’s perspective, one assumes that we play bingo every day. This is not the case,” says Connie Yuen, Program Coordinator for St. Paul’s Towers in Oakland. “Our activities aim to stimulate the mind and body, awaken your senses, enrich lives and make an impact to the culture of our community.”
Executive Director Mary Linde agrees. “What is amazing about activities/life enrichment at St. Paul’s is that it truly is Life Enrichment. The kinds of activities are broad and so engaging. We bring residents across all levels of care together so no one feels marginalized.”
The activities at each community vary depending on the interest of the residents. Megan Sullivan from San Francisco Towers says, “The majority of programs provided at SFT are based on resident input; they help support the unique culture here. As Life Enrichment Director, I work directly with the [Resident] Program Committee to schedule all special concerts and lectures. I also add my own programming, based on resident interests, such as online talks from the Harvard Institute of Politics.”
Activities are also designed with the eight aspects of wellness in mind: Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Social and Spiritual.
“Activity professionals create programs to be beneficial and therapeutic to increase overall well-being and quality of life in individuals, by determining their interests and finding what activities provided can best suit them,” says Alexis Kendrix, Director of Activities at Webster House Health Center in Palo Alto.
“I wish that people knew more about the benefits of participating in wellness activities. People should want to participate in activities because of the enjoyment and fulfillment, instead of just to keep busy. Providing activities that are of people’s leisure interests is meaningful to their overall well-being,” Kendrix adds.
Mary Lou Kelpe, Director of Wellness for Canterbury Woods in Pacific Grove, explains, “When we go to Point Lobos State Reserve with multiple docents and have a picnic, it’s much more than a walk and lunch. It’s Emotional, Environmental, Intellectual, Physical, Social and Spiritual Wellness. I believe that’s why we feel so great, after spending time engaging in nature.”
“The active imaginations and energy of our professionals working in tandem with the residents lead to extraordinary events and activities,” says Norma Brambilla, Executive Director of Canterbury Woods. “Truly the trick is finding some one thing to entice each person. Variation is key. The challenge to these professionals is never-ending and their caring and ideas are boundless. It would be so boring without them!”