All five Covia Communities are among the 21% of U.S. skilled nursing facilities that have been recognized as a Best Nursing Home for 2020-21 by U.S. News & World Report.
The communities received Best Nursing Homes status by achieving a rating of “High Performing,” the highest possible rating, for Short-Term Rehabilitation, Long-Term Care, or both. Canterbury Woods in Pacific Grove, St. Paul’s Towers in Oakland, and San Francisco Towers all received the recognition for Short Term Rehabilitation. Webster House Health Center in Palo Alto was recognized for its Long Term Care. And Spring Lake Village in Santa Rosa received the honor for both Short Term and Long Term care.
U.S. News gives the designation of Best Nursing Home only to those homes that satisfy U.S. News’s assessment of the appropriate use of key services and consistent performance in quality measures. This year, to accompany the new ratings, nursing home profile pages were updated to include a patient safety summary that reflects COVID-19 data alongside other measurements of safety and related advice on choosing a home or facility amidst the pandemic.
“I am so proud of all our Covia teams and their leadership, especially their implementation of the infection prevention processes that resulted in exceptional resident outcomes during this challenging pandemic,” says Cynthia Shelby, Covia’s Regional Director of Quality and Care, RN, RAC-CT.
All of the communities noted the extraordinary care and efforts given by their team members. Max Brodsky, Health Care Administrator at San Francisco Towers, says, “As I make my rounds checking in with the residents staying at the Health Center, one thing I hear over and over is ‘You have the most wonderful staff working here. They are kind, hard-working, and always do their best.’ It’s our culture of respect and integrity, and staff who embrace our philosophy that makes us the best and a five star facility.”
At St. Paul’s Towers, Health Care Administrator Connie Yuen says, “Our staff works from the kindness and love in their hearts. We’ve been told time and time again we do not work with patients, we work with residents that become a part of our family that we love and care for. The staff go above and beyond to connect with residents and take it a step further by providing updates, photos and spontaneous phone calls to give loved ones peace of mind.” Executive Director Mary Linde adds, “We at SPT are delighted to be among the best nursing homes in the country. But it comes as no surprise because we see the care, and the relationships that drive that care, on a daily basis. I believe the staff in our SPT SNF are, indeed, among the best in the industry.”
Kris Hermanson, Health Care Administrator at Spring Lake Village which was rated as High Performing for both Short Term and Long Term care, says, “It’s satisfying knowing you are giving quality care to our residents who deserve and have earned it!”
Now in its 11th year, the U.S. News Best Nursing Homes ratings and profiles offer comprehensive information about care, safety, health inspections, staffing and more for nearly all of the nation’s 15,000-plus nursing homes. The Best Nursing Homes ratings reflect U.S. News’ exclusive analysis of publicly available data using a methodology defined by U.S. News that evaluates factors that it has determined most greatly impact patient and resident care, safety, and outcomes.
“U.S. News strives to provide access to information that allows consumers to make educated decisions on all types of care,” said Ben Harder, managing editor and chief of health analysis at U.S. News. “Updating the profiles to include a patient safety summary that highlights COVID-19 data paired with other measures of care arms families, caregivers and patients with the information needed to make a decision that keeps safety at the highest priority.”
The Best Nursing Home finder features ratings on both long-term and short-term care. The Long-Term Care Rating aims to provide prospective residents who need help with daily activities, and their families, with analysis and information regarding the quality of care provided by nursing homes. The rating includes data on staffing, success in preventing ER visits and pneumonia vaccination rates, among other metrics. The short-term rating incorporates measures of quality including consistency of registered nurse staffing, use of antipsychotic drugs and success in preventing falls.
U.S. News & World Report is the global leader in quality rankings that empower people to make better, more informed decisions about important issues affecting their lives. A digital news and information company focused on Education, Health, Money, Travel, Cars and News USNews.com provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. More than 40 million people visit USNews.com each month for research and guidance. Founded in 1933, U.S. News is headquartered in Washington, D.C. For more information behind both U.S. News ratings please refer to the FAQ.
A 3rd generation San Franciscan, Carol DeVincenzi was hoping to stay in her home for as long as possible, but knew that when the time came for her next move, she would choose a non-profit Life Plan Community in the city that she had called home for most of her life. When she started looking and found San Francisco Towers, she knew it was the place for her. “It has the most amenities like air conditioning and ample elevators, and has such beautifully designed apartments,” Carol says.
Carol had friends who had set up charitable gift annuities, and they were very pleased with both the income and the impact of the tax deduction. She says, “With the current rates, I thought this would be a good source of income and an opportunity to support the Circle of Friends Resident Assistance Fund.”
Carol had always felt the call to help those in need, especially older people who could no longer support themselves. She remembers, “When my mother was in an Assisted Living community near the end of her life, I remember other residents that had to leave because they had run out of money. I remember feeling so terrible about it and wishing there was something I could do to help. Donating to the Circle of Friends gives me a chance to help.”
Charitable Gift Annuity: The Gift That Gives Back
A Charitable Gift Annuity can provide stable income in unstable times — and provide a legacy of support for your community or favorite program. It’s a gift that pays you back.
You can establish a Charitable Gift Annuity (CGA) with the Covia Foundation with cash or stock and create fixed, stable income for your lifetime. Because the payment rate is fixed based on your age, your income never changes. As an example, the payment rate for someone aged 81 is 6.7%. Plus, a portion of your income payment could be tax free. If you establish a gift annuity with stock you’ve held for a number of years, you can bypass the capital gains tax you would owe if you simply sold the stock. Ultimately, the remainder in your CGA will benefit the community or program you designate.
For information or assistance on establishing a CGA, contact Katharine Miller, Covia Foundation Executive Director, at 925.956.7414 or email@example.com
*This article was originally posted in the Fall 2020 edition of Community Matters
As Covia communities and programs navigate the rapidly changing conditions and restrictions this year, we are grateful that we have resilient residents, participants, staff, and leadership that keep our communities moving forward. Challenging circumstances have brought people from across the organization together in new ways, encouraging teamwork and a sense that we truly are all in this together.
The Life Enrichment Directors across Covia Communities have been meeting monthly to share their upcoming plans and find ways to collaborate and share their virtual activities with residents of other communities. Alex Gerasimov, Covia’s Project Manager for resident experience, says, “In this time, our Life Enrichment teams united to support one another and to learn about each other’s best practices on keeping residents and staff engaged and involved in meaningful programs that enhance their health and wellness.”
Residents of Canterbury Woods and Webster House meet together on Zoom for weekly lectures and discussion groups on current events and world travel. Ania Spiering, Life Enrichment Director at Webster House, shares, “Both programs engage residents in conversation, which keeps it lively and interesting. It is wonderful to see people coming together and utilizing the possibilities that technology provides.” The two communities also share musical programs with each other. Every week, a Canterbury Woods resident shares a recorded concert, and in return, Lily Godsoe, the Webster House chaplain, offers a flute and meditation session.
Other communities have taken advantage of the virtual space to invite residents from all communities to join their ongoing events, creating more enrichment opportunities. St. Paul’s Towers invited residents of the other Covia communities to join its sponsored webinar about water issues facing Northern California, offered as part of the UC Retiree Learning Series. San Francisco Towers is also opening up its weekly lecture series to all communities. In September, the guest lecturer was Dr. Tammy Duong on dealing with loneliness and depression during the isolation of the pandemic. Spring Lake Village, known for its award-winning active wellness and fitness programs, shared all of its fitness videos with the other Covia communities so all residents can stay active in the comfort of their homes.
*This article was originally posted in the Fall 2020 edition of Community Matters
Community life at Covia shifted with the onset of the COVID-19 pandemic and implementation of the shelter-in-place orders — residents, staff, and program participants found new ways to stay connected. Group activities and communal dining were put on hold while residents stayed safer at home, but resident resiliency and staff dedication quickly allowed for new realities.
A primary challenge for dining services at each community was shifting from a seated dining room experience to packaging all meals for delivery or take-out. Dining staff rose to the occasion with creativity, experimentation, and flexibility. At Canterbury Woods, residents even volunteered to help coordinate the orders for their neighbors so everyone could get what they wanted. To enhance their regular meal offerings, the San Francisco Towers dining staff offered a weekly door-to-door cart with wine and cheese and fresh produce from the farmer’s market.
At St. Paul’s Towers, a server went out of his way to bring Margaret Hasselman, an SPT resident, part of her meal that had gotten left out of her bag. “Last night after I returned to my apartment from picking up my dinner at the bistro, I heard a knock at my door. It was Roderick! He came up to my 12th floor apartment to bring me crudités that were missing from my bag,” Margaret says. “I still am so delighted that he would do that. Such an act of kindness, generosity, and thoughtfulness. ”
At Webster House, Executive Director Linda Hibbs checks in on residents by personally delivering glasses of wine door to door in the evening. At Canterbury Woods, the “Good Humor Crew” was a big hit, with dining staff going door to door delivering ice cream. “It makes me feel like a kid again!” says one happy customer.
Activities directors also had to adapt, and staff and residents alike began embracing the virtual possibilities for group activities. Spring Lake Village, which has a robust wellness program, created a schedule of fitness classes for residents to enjoy via the Zoom online platform, accessed by computer or tablet. A parcourse with exercises to be done outside along the walking path was also created as a way for the residents to get exercise while socially distanced. Musicians who would typically perform for an audience in the Spring Lake Village Montgomery Center recorded concerts to be enjoyed online. Residents also staged impromptu concerts in courtyards for neighbors to enjoy from their windows and doorways.
At St. Paul’s Towers, the program team organized a socially distanced virtual happy hour where residents visited the lounge to pick up a glass of wine, sparkling water, or portioned ingredients to make their own cocktail of the day. Residents took their beverages back to their apartments and tuned into a Zoom session to catch up and enjoy each other’s company.
Social distancing may mean that our residents and staff can’t be physically close, but fortunately, there are still plenty of ways to connect with each other and the outside world while staying safe at home.
*This article was originally published in the Summer 2020 edition of Community Matters
UPDATE: As of May 31, 2020, all cases of COVID-19 at San Francisco Towers have cleared.
On Wednesday, April 15, Covia was informed that there are two confirmed cases of Coronavirus (or COVID-19) at our San Francisco Towers community. SFT immediately contacted the San Francisco Department of Public Health and is following all of their guidance. In addition to the Infection Control Plan that was already in place, San Francisco Towers immediately implemented a prescribed protocol to respond to these positive cases of COVID-19.
Those affected are a resident in the Skilled Nursing Facility and a nurse who was caring for that resident.
“We have been fortunate so far to not have any cases of COVID-19 in any of our Life Plan communities, but we prepared, expecting this day would come,” says Mary McMullin, Covia’s Chief Strategy and Advancement Officer. “We know that the San Francisco Towers staff is well equipped to respond to this situation.”
The resident, who began experiencing shortness of breath on Tuesday, was tested for COVID-19. The symptoms increased overnight and the resident was admitted to a San Francisco hospital on Wednesday where the test result came back positive. The nurse was tested due to working at another site with COVID-19 positive cases and the result came back positive. The staff member was not tested in conjunction with working at the Towers. Appropriate protocols are being taken.
The resident’s roommate in the Skilled Nursing Facility was tested and found negative for COVID-19.
As required by California Department of Public Health protocol, all staff that interacted with the patients in this skilled nursing room will be surveilled and a log will be maintained with frequent checks of their vital signs. Any staff that are symptomatic will be tested for COVID-19.
The community is asking residents to take extra precautions, including remaining in their apartments except for medically necessary purposes. Residents returning back from trips will be quarantined in their rooms for 14 days and monitored for signs and symptoms of COVID-19.
San Francisco Towers has also contracted with an outside vendor who will thoroughly sanitize the entire Skilled Nursing Facility.
“The safety of our community members is of the greatest importance to us,” says San Francisco Towers Executive Director Christina Spence in a letter to residents. “We continue to take all available steps to control the spread of infection, based on the recommendations of the Department of Public Health and our own best practices for infection control and prevention.”
San Francisco Towers is not a Skilled Nursing Facility, but a multi-level Life Plan Community, primarily consisting of independent living apartments. Only 18 of its approximately 300 residents are receiving skilled nursing care.
We will provide further updates as they become available.
Questions can be emailed to C19info@covia.org.
Update: April 17, 2020
San Francisco Towers has begun testing all residents in its Skilled Nursing Facility for COVID-19 in the wake of a resident and a nurse testing positive earlier this week (April 15). This testing far exceeds the current guidelines of the San Francisco Department of Public Health for what they consider a “low risk exposure” at the community. The community will also do periodic testing of skilled nursing staff.
“This is a unique process to address SFT’s specific situation and aims to ensure the well-being of our Towers community,” says Executive Director Christina Spence.
SFT purchased the limited available tests from a private provider. The tests will be performed under an umbrella order from SFT’s medical director and results are expected within five days of submissions. Health care for individuals who test positive will follow public health quarantine protocols. SFT is working closely with the San Francisco County Department of Public Health, which, if needed, will direct any future testing.
SFT also continues to implement all current steps to control the spread of infection based on the recommendations of the Centers for Disease Control and Prevention and the SFDPH and utilization of best practices for infection control and prevention.
Update: April 20, 2020
Results so far from testing Skilled Nursing residents and San Francisco Towers staff have found one additional resident with a positive case of COVID-19. Although largely asymptomatic, the resident is now in the hospital for further testing. The resident’s roommate tested negative for COVID-19.
A few resident and staff results are still pending but complete results will be shared as soon as they become available.
The SFT resident who was diagnosed last Wednesday, April 15th was reported by the hospital to be in critical but stable condition. Covia continues to monitor the resident’s status and to communicate with the person holding Durable Power of Attorney.
In addition, San Francisco Towers has heard from two Independent Living residents who have been traveling since mid-March who contracted – and recovered from – COVID-19. SFT Executive Director Christina Spence writes, “We are under the impression that they were not exposed to the Coronavirus at the Towers, but while they were out of state. We do not believe their illness will have any effect on the Towers community. We are also very happy to hear that they have fully recovered.”
Update: April 24, 2020
San Francisco Towers reports that one additional staff person has tested positive for COVID-19 and will not be working at the community for at least two weeks. The staff person, who is asymptomatic, had been in self-isolation since Monday, April 20 and was tested as part of surveillance testing provided by the Towers.
The community has received all results for its Skilled Nursing residents with no further positive tests. Executive Director Christina Spence says, “Several residents are in isolation due to positive roommate exposure but have tested negative and have no symptoms.”
The initial resident found positive remains hospitalized in critical condition. The second resident found positive was in hospital under observation, but has since returned to SFT where isolation precautions are being taken, including team members dedicated to this resident’s care. The first staff person who tested positive is asymptomatic and recovering in self-isolation at home.
Update: April 28, 2020
The resident from San Francisco Towers’ Skilled Nursing Facility who tested positive for COVID-19 on April 15th has passed away. Executive Director Christina Spence informed residents and staff of the news today, saying, “Our thoughts and prayers of peace and comfort go to the friends and family members.”
Currently, there are four active cases of COVID-19 connected to San Francisco Towers: two residents and two staff.
The former roommate of the resident, who had originally tested negative, returned a positive result late on April 24. This resident, as well as the second resident in the Skilled Nursing Facility who tested positive, are in individual rooms being supported by dedicated staff in the isolation wing and “are doing well.”
The first staff member who tested COVID-19 positive has recovered and is cleared to return for work. The second staff member remains asymptomatic at home.
A third staff member has tested positive for COVID-19. San Francisco Towers received the results today for a test administered on April 21 as part of the community’s blanket voluntary employee testing. “We are determining whether any residents or other employees might have been exposed. We are also taking steps to ensure that the employee’s colleagues receive the proper testing and take appropriate precautions,” Spence reports.
San Francisco Towers has enhanced its employee screening process to include the additional symptoms listed by the CDC as potential indicators of COVID-19. Employee temperatures are now tested twice per shift. Employees who are not required to use medical personal protective equipment have been provided with face coverings from their supervisors to wear whenever they are in the Towers. In addition, SFT is providing cloth face coverings for employees to wear when they are off site.
Update: May 8, 2020
Currently, there are two residents and two staff who have active cases of COVID-19.
Late on Wednesday, May 6, an Independent Living resident in the hospital tested positive for COVID-19. Executive Director Christina Spence says, “We are currently doing trace testing and have told those we know have been in contact with this resident to remain in isolation.”
One resident previously in isolation after being found positive for COVID-19 has recovered and returned to the Resident Health Center on Thursday, May 7. The second resident who tested positive is reported to be “doing very well.” The community anticipates that this resident will also be cleared and able to leave the isolation unit soon.
Although not all test results have returned, tests for SFT team members have been found negative for COVID-19. Of the three team members who tested positive, one was cleared and has returned to work and the other two are doing well in self-isolation at home.
Update: May 29, 2020
San Francisco Towers has had no new cases of COVID-19 since our last update on May 8. The resident who tested positive on May 6 has recovered and returned to Independent Living. Currently, only one staff person remains in isolation and is expected to be cleared to return to work soon.
Update: June 3, 2020
San Francisco Towers Executive Director Christina Spence writes, “I’m so happy to report that San Francisco Towers has had no new cases of COVID-19 since May 6. All cases have been cleared since May 31.”
During one of his daily briefings, Governor Andrew Cuomo of New York told listeners to be “socially distanced but spiritually connected.” Covia’s Spiritual Care team is responding to the challenge of the COVID-19 stay at home orders with creative solutions to keep residents spiritually connected during holy days and every day.
Since gathering in person is not a possibility, the chaplains have found new ways to offer Holy Week and Passover services for their communities.
At Spring Lake Village, Chaplains Jacquie Robb and Jeanne Forte have worked with a member of the Wellness staff to record services for Palm Sunday and Easter that are broadcast on the community’s internal TV channel. Bulletins are distributed to interested residents so that all can participate, including singing along with favorite hymns.
For Passover, Chaplain Meredith Cahn worked with Well Connected to develop a virtual Seder that will be offered live on Zoom on Thursday, April 9. Residents from all Covia communities as well as seniors living elsewhere can register to join by calling Well Connected at 877-797-7299 or emailing firstname.lastname@example.org. Cahn also created a coronavirus-related haggadah, available for all participants. The St. Paul’s Towers community in Oakland, where Cahn serves as chaplain, is creating individual Seder plates that will be delivered to the apartments of residents who wish to participate.
At San Francisco Towers, Chaplain Hans Hoch is assisting the community’s Passover celebration with Congregation Emanu-El via Zoom and offering opening remarks and welcome. He is also broadcasting Sunday services through the community’s CCTV.
Chaplains have been turning to phone calls and other ways of reaching out and staying connected. Chaplain Cahn from St. Paul’s Towers says, “I provide one-on-one support over every remote medium I can.” Chaplain Kevin Philips from Canterbury Woods says, “I make several calls each day and so far have reached over 80% of the community in meaningful conversations.” “People need connection; they are so appreciative of calls,” says Chaplain Robb at Spring Lake Village.
The chaplains have also adapted to using Zoom as a way to offer services and keep connected – including helping residents learn the new system. Chaplain Cahn, who had surgery in early March, says, “Since I was expecting to be on medical leave convalescing from surgery, this has happened at a perfect time to work remotely. As soon as the shelter in place orders came, I was able to start working with our amazing IT staff member, Eric Powell, to introduce residents to Zoom.”
Using Zoom provides opportunities for residents to meet for services and spiritual practices. Chaplain Forte, drawing from her Episcopal tradition, is offering an evening Compline service daily by Zoom for residents at Spring Lake Village while Chaplain Robb is offering a weekly meditation class through the Zoom application. “Fourteen people came to our first meeting!” Robb reports.
Along with providing spiritual care for residents, the chaplains are a resource for Covia’s employees as well. Many of the chaplains are providing daily emails with reflections, spiritual practices, and other resources for their colleagues. Chaplain Philips from Canterbury Woods shared his own poem, Strange Days, to emphasize that “There is nothing that can keep our hearts apart.” Another day, Lily Godsoe, chaplain at Webster House, shared a simple breathing meditation practice to help reduce stress.
Laura Darling, VP of Spiritual Care for Covia, sends a daily email to staff at Support Services (Covia’s administrative offices in Walnut Creek – now all working remotely), Community Services, and Covia’s Affordable Communities. “One of the things I hope to do with these spiritual care emails is provide a real range of ways to connect with your spirit,” she said in one of her emails, which included a link to a 10-minute meditation video, a downloadable sheet for coloring, and the link to a blog post providing support and encouragement. “These emails are meant to provide support for people who come from a wide range of religious backgrounds, including those with no religious background at all,” Darling says. “This pandemic is affecting all of us, and we need to support one another in all kinds of ways.”
Advice from the Chaplains
When asked what they would say to help those who are socially distancing take care of their spirit, the chaplains had this advice:
Chaplain Jacquie Robb, Spring Lake Village: Give yourself plenty of rest and good food; don’t worry so much about getting things accomplished but give yourself time to BE with yourself and connect with others.
Try to Zoom with each other and do things together online. For instance, I’m watching a play that is offered online with a friend from Maine. Find a routine. Keep moving your body. Pray/meditate. Ask God the hard questions (Where are you in all this?) and listen for a response.
Chaplain Jeanne Forte, Spring Lake Village: Be gentle with yourself. There will be time, when this pandemic is over, for ‘amendment of life’ things. Now is not the time to launch into demanding life changes. Keep things simple. Keep things kind. Be generous with yourself.
Chaplain Meredith Cahn, St. Paul’s Towers: Be in regular contact with loved ones – daily, or even more often, using every medium possible. Help your parent/grandparent/whoever get on Zoom or Skype or Facetime. Exercise, eat healthy, limit news intake. Laugh when you can find it. Dance. Recognize and name your fears, and see if you can let them go.
Chaplain Kevin Philips, Canterbury Woods: Food for the spirit comes in so many forms and by so many conduits. For those I know who have faith in something, I will encourage tapping in to that. For those who are able, I encourage walks or just sitting on a bench somewhere on our beautiful campus. For those with only a phone, I suggest calling up old friends. For those with Zoom, I pass on information about how to connect with others. For those without Zoom who have a computer, I encourage them to download it and give them the information they need to do that.
I hear myself say to people who are angry or having some other ego dystonic feeling: “Don’t judge your feelings. That will only make it worse. Feelings are feelings and don’t have to be rational. Just accept that you are feeling that way and let it pass through you.”
Image: Chaplains at a weekly Zoom meeting.
Happy Employee Appreciation Day! We are so excited to celebrate all of the amazing people who help Covia support older adults around the Bay Area and beyond. In honor of this holiday, we were inspired to share stories about our incredible employees from throughout the organization.
Lizette Suarez, Well Connected Español Program Manager
Lizette came to WCE without having ever worked with older adults, but her humor, energy, dedication, passion, and skills leave me believing that she was the only person for the job. As a one-woman team for the first year, she made our fantasy of diversifying Well Connected a robust reality and has successfully created a virtual community for nearly 100 older adults living across 5 states!
Amber Carrol, Director of Well Connected
Rita Mukhsinova, Ruth’s Table Manager
Rita implements gallery exhibits and events of incredibly high quality, which challenges preconceptions of senior living communities. A Bethany Center resident recently commented that a gallery lecture, “was so intellectual and stimulating. Sometimes people think that just because you’re older you won’t get it. The whole gallery and its programming is so intriguing.”
Katie Wade, Director of Social Call
Resident Service Coordination
Kristy Huang, Resident Wellness Director at Casa De Los Amigos
I wanted to take this opportunity to thank Kristy Huang, Resident Wellness Director at Casa De Los Amigos in Redondo Beach for her hard work and dedication. Kristy went above and beyond with coordinating IWISH (Integrated Wellness in Supportive Housing) programs by herself after her partner RWD moved to another site. In spite of the difficult situation, Kristy has been doing an awesome job balancing health presentations, exercise programs, social workshops, art therapy classes and more while managing it all on her own. She kept her professionalism and still manages to serve residents with a great smile. I am grateful and appreciate her willingness to go the extra miles.
Sarah Choi, Lead Resident Service Coordinator
Elvyra Abare, Canterbury Woods Executive Director, and Wei Chang, Canterbury Woods Transportation Manager
The incident/accident I experienced on January 21st on the way to a Covia meeting in Walnut Creek re-affirmed the correct decision I made about entering the Canterbury Woods community. Elvyra, the CW Director, finding me bleeding profusely, took charge and her calm voice and clear directions soothed my state of mind and prevented me from over-reacting. She treated me like I was her mother and that had a profound effect on my perspective of the situation. Where could I find such support in a moment of distress? Canterbury Woods of course…
And Wei, the transportation manager, who had to revise his driving plans because I did not heed to his rules about getting in the limousine, and who understands so well the flaws of human nature. Wei is a master at decision-making, is a compassionate human being and surprised me when I came out of E.R. Wei was there waiting for me and worried about my nutritional needs. Wei easily combined his responsibilities with the CW group he was driving to the Covia meeting and giving me his caring attention. Wei is a multi-tasking man with a heart. Thank you both, Elvyra and Wei.
Canterbury Woods Resident
San Francisco Towers Staff
Thank you! We have just been through an ordeal that I would have had difficulty managing if not for our staff at the SFTowers.
One morning, I heard my husband calling for me. I found him lying in a pool of blood in our hallway near the front door. I called Security and when someone arrived he wisely called our 2nd floor. Two Skilled Nursing staff took my husband’s vitals and called for an ambulance. At the hospital, we found he had dislocated his shoulder.
When we arrived back at SFT, our front desk called for a wheelchair to get us to our apartment. Almost immediately Grace Tom from Resident Health Services, an angel, arrived and took over. She organized everything, meals delivered that day, assistance, doctors orders to the PT people, and for our new doctor to make a house call. Dr. Aissatou Haman came to our apartment and scheduled my husband to see an orthopedic doc and have x-rays done.
While the above was happening, Troy Stewart, Housekeeping Manager, sent someone up to clean up the blood residue I had missed on the floor and the walls. Thank you to our staff for everything. We are most grateful for the care and attention we received in our hour of need. Everyone here knew what to do and did it.
San Francisco Towers Resident
Accounts Payable Team
In our Finance Department, Accounts Payable is responsible for making sure that every invoice gets paid, and Deanna Garcia and Stephanie Canady are an amazing team. Every once in a while you get lucky and find an employee that is a quiet constant, always comes to work on time, hardly every misses a day of work and is dedicated to doing a great job. Deanna is that person! Stephanie is one of those people that is dedicated to not only doing her job well, but she also makes work fun! I really appreciate her quick witted humor! She makes me laugh and smile no matter what problem we are trying to solve.
Prab Brinton, Vice President of Human Resources
Grant Edelstone, Senior Director of Risk Management, Compliance & Risk
Grant is one of those people that you can always count on. He always gives solid, well thought-out advice and is never too busy to lend a hand. I appreciate his calm, professional approach.
Prab Brinton, Vice President of Human Resources
The stories mentioned display only a fraction of the hard work and dedication that Covia employees bring to their job every single day. Thank you to everyone who supports our organization. You are a valued part of our team!
* Some of these stories have been edited to protect resident’s privacy.
For twelve years, the San Francisco Towers’ Pet Club has been meeting to provide a forum for the community’s pet owners to find support and make positive change for their furry friends.
The Pet Club began in 2007, spearheaded by SFT resident Adrienne Jonas, so that residents with pets could connect and support one another. The club’s activities include maintaining an accurate list of the pets that live within the community, having backups in place to take care of pets should anything happen to a resident, advocating for pets’ needs within the community, and creating a space to discuss mutual interests and ideas connected to pets.
Jonas believes that “the best part of pet owners getting together is the support we give each other and the exchange of ideas and information.” All residents with pets are invited to attend Pet Club and a portion of the club is also made up of ‘pet pals,’ residents who don’t have pets but enjoy animals and help take care of other residents’ pets if they are unable.
One of the main goals of the Pet Club is to support residents and their pets if a situation arises where the resident cannot take care of their pet. This is handled in two ways. First: all pet owners are required to have at least two people on file that can take care of a pet, should the resident be unable to provide that care. Second: the Pet Club coordinates support for a resident’s pet in any emergency or unforeseen circumstances. This gives pet owners at SFT the peace of mind that their furry friends will always be taken care of.
The Pet Club supports not only residents who own pets but anyone at SFT who might encounter a pet. This is done through their Pet Policy that was put in place “to protect both the pet owners and non-pet owners, and to ensure that the animals themselves receive responsible care.” The policy ensures that everyone at SFT can live comfortably within the community through general policies such as that “cats and dog must be on a leash or carried at all times when in public areas” as well as more community-specific policies like “refraining from washing pet bedding in the common washing machines.”
The Pet Club has made real change within the community, not only with their policies but also with their advocacy. Many SFT residents were wary about taking their pet out for walks in unpleasant weather or at night. The Pet Club addressed this issue by advocating to SFT management for an enclosed dog run. Their work was successful and residents now have access to ‘The Dog Park,’ an AstroTurf dog run located off of the lobby. Residents can make sure that their pets can take care of their business whatever the weather or if it’s after dark.
Beyond making sure that residents and their pets are well supported, the Pet Club also puts on fun events, such as hosting the Pet Club Holiday Party. In December, Pet Club members, their pets, and interested San Francisco Towers residents gather to celebrate the season.
In December 2019, many dogs and one cat accompanied their owners to the event, where they played together in a safe environment where everyone could enjoy them. The event exemplified Jonas’ favorite part of the club “meeting all of the dogs and cats.” Both residents and their pets sampled special refreshments and residents were given a raffle ticket that they could place in one of three bags labelled dog, cat, or other. Everyone who attended the party received a prize and the bags helped the Pet Club distribute prizes that were appropriate for each resident’s pet. Resident’s without a pet could select ‘other’ for a non-pet related prize.
The San Francisco Towers Pet Club meets on the third Tuesday of every other month. San Francisco Towers residents, both those who have pets and those who love pets, are invited to attend.
Our residents and staff give back to the greater community all year round, but in this season of sharing, this generosity takes on special meaning.
St. Paul’s Towers started off the season by surprising Oakland’s First Responders with baked goods and treats for Thanksgiving as well as personalized notes thanking them for their work. “It’s important to remember those who cannot spend the holidays with their loved ones which is why we always look forward to doing something special for our first responders,” says Life Enrichment Director Connie Yuen. “Residents really enjoy decorating cookies or writing notes to be given away and our staff enjoy personally thanking those who put their lives on the line for our community.”
Also in Oakland, Carolyn Bolton, Covia’s Director of Senior Resources for Alameda County, organized a fabulous Thanksgiving meal delivery for 200 older adults from Oakland to San Francisco! Staff members from Covia Well Connected, Covia Home Match, and the Covia Foundation were there to help stuff all the goodie bags. They even got to say hello to one of our newest Home Match San Francisco participants, Nora, who volunteered for the event. Carolyn and her team, including Katharine Miller, Executive Director of the Covia Foundation, returned at Christmas to deliver 210 dinners to isolated seniors.
In Palo Alto, Webster House hosts an annual bake sale with the proceeds going to a community cause. This year, the funds went to Pets in Need, a local non-profit organization that runs two no-kill shelters in Santa Clara County. “In addition to the bakery items, the senior residents donated their hand-made jewelry, and one talented staff member baked fancy dog biscuits for the pets,” according to Pat Lau, Webster House Activity Coordinator. The bake sale raised $700 for Pets In Need.
For the past 15 years, Spring Lake Village staff members have taken on the role of Santa for children in Sonoma County through an annual toy drive. “It is something very special to our community,” says Liz Green, Director of Programs & Transportation. “This truly shows the character of our staff. Many buy not just one toy per child, but often times two or three. We used to do 25 tags, but have increased it to 35 in recent years because of the popularity. All 35 requests have been met by our staff!”
Our communities are always looking for new ways to give back. San Francisco Towers hosted its first ever blood drive just two days before Christmas. Coordinated by San Francisco Towers Life Enrichment Director, Megan Sullivan, the Vitalant Bloodmobile arrived at SFT at 10am on December 23rd. During the blood drive, which ran from 10am to 2pm, they collected 12 pints of blood with donations from staff and residents, including night shift nurse Jessa Chatto who came in just for the occasion!
“Having been a regular blood donor for 30 years, it was important to me to bring this opportunity to our residents,” says Sullivan. “Giving blood is one of the greatest gifts we can share with others, but it also gives us feelings of accomplishment, value and meaning. Our residents were grateful for the opportunity to be needed and have purpose. And they’re already signing up for the next one!”
All of us at Covia know that feeling of accomplishment, value, and meaning that comes from paying it forward and giving to others. We’re glad to know we have been able to make a difference in many lives, and we look forward to bringing more joy to the world around us in 2020!