The Square
News and perspectives from Covia.

Happy Employee Appreciation Day! We are so excited to celebrate all of the amazing people who help Covia support older adults around the Bay Area and beyond. In honor of this holiday, we were inspired to share stories about our incredible employees from throughout the organization.

Community Services

Lizette Suarez, Well Connected Español Program Manager

Lizette came to WCE without having ever worked with older adults, but her humor, energy, dedication, passion, and skills leave me believing that she was the only person for the job.  As a one-woman team for the first year, she made our fantasy of diversifying Well Connected a robust reality and has successfully created a virtual community for nearly 100 older adults living across 5 states!

Amber Carrol, Director of Well Connected

Rita Mukhsinova, Ruth’s Table Manager

Rita implements gallery exhibits and events of incredibly high quality, which challenges preconceptions of senior living communities. A Bethany Center resident recently commented that a gallery lecture, “was so intellectual and stimulating. Sometimes people think that just because you’re older you won’t get it. The whole gallery and its programming is so intriguing.”

Katie Wade, Director of Social Call

Resident Service Coordination

Kristy Huang, Resident Wellness Director at Casa De Los Amigos

I wanted to take this opportunity to thank Kristy Huang, Resident Wellness Director at Casa De Los Amigos in Redondo Beach for her hard work and dedication. Kristy went above and beyond with coordinating IWISH (Integrated Wellness in Supportive Housing) programs by herself after her partner RWD moved to another site. In spite of the difficult situation, Kristy has been doing an awesome job balancing health presentations, exercise programs, social workshops, art therapy classes and more while managing it all on her own. She kept her professionalism and still manages to serve residents with a great smile.  I am grateful and appreciate her willingness to go the extra miles.

Sarah Choi, Lead Resident Service Coordinator

Covia Communities

Elvyra Abare, Canterbury Woods Executive Director, and Wei Chang, Canterbury Woods Transportation Manager

The incident/accident I experienced on January 21st on the way to a Covia meeting in Walnut Creek re-affirmed the correct decision I made about entering the Canterbury Woods community. Elvyra, the CW Director, finding me bleeding profusely, took charge and her calm voice and clear directions soothed my state of mind and prevented me from over-reacting. She treated me like I was her mother and that had a profound effect on my perspective of the situation. Where could I find such support in a moment of distress? Canterbury Woods of course…

And Wei, the transportation manager, who had to revise his driving plans because I did not heed to his rules about getting in the limousine, and who understands so well the flaws of human nature. Wei is a master at decision-making, is a compassionate human being and surprised me when I came out of E.R. Wei was there waiting for me and worried about my nutritional needs. Wei easily combined his responsibilities with the CW group he was driving to the Covia meeting and giving me his caring attention. Wei is a multi-tasking man with a heart. Thank you both, Elvyra and Wei.

Canterbury Woods Resident

San Francisco Towers Staff

Thank you! We have just been through an ordeal that I would have had difficulty managing if not for our staff at the SFTowers.

One morning, I heard my husband calling for me. I found him lying in a pool of blood in our hallway near the front door. I called Security and when someone arrived he wisely called our 2nd floor. Two Skilled Nursing staff took my husband’s vitals and called for an ambulance. At the hospital, we found he had dislocated his shoulder.

When we arrived back at SFT, our front desk called for a wheelchair to get us to our apartment. Almost immediately Grace Tom from Resident Health Services, an angel, arrived and took over. She organized everything, meals delivered that day, assistance, doctors orders to the PT people, and for our new doctor to make a house call. Dr. Aissatou Haman came to our apartment and scheduled my husband to see an orthopedic doc and have x-rays done.

While the above was happening, Troy Stewart, Housekeeping Manager, sent someone up to clean up the blood residue I had missed on the floor and the walls. Thank you to our staff for everything. We are most grateful for the care and attention we received in our hour of need. Everyone here knew what to do and did it.

San Francisco Towers Resident

Support Services

Accounts Payable Team

In our Finance Department, Accounts Payable is responsible for making sure that every invoice gets paid, and Deanna Garcia and Stephanie Canady are an amazing team. Every once in a while you get lucky and find an employee that is a quiet constant, always comes to work on time, hardly every misses a day of work and is dedicated to doing a great job.  Deanna is that person! Stephanie is one of those people that is dedicated to not only doing her job well, but she also makes work fun!  I really appreciate her quick witted humor!  She makes me laugh and smile no matter what problem we are trying to solve.

Prab Brinton, Vice President of Human Resources

Grant Edelstone, Senior Director of Risk Management, Compliance & Risk

Grant is one of those people that you can always count on.  He always gives solid, well thought-out advice and is never too busy to lend a hand. I appreciate his calm, professional approach.

Prab Brinton, Vice President of Human Resources

The stories mentioned display only a fraction of the hard work and dedication that Covia employees bring to their job every single day. Thank you to everyone who supports our organization. You are a valued part of our team! 

* Some of these stories have been edited to protect resident’s privacy.

For twelve years, the San Francisco Towers’ Pet Club has been meeting to provide a forum for the community’s pet owners to find support and make positive change for their furry friends.

The Pet Club began in 2007, spearheaded by SFT resident Adrienne Jonas, so that residents with pets could connect and support one another. The club’s activities include maintaining an accurate list of the pets that live within the community, having backups in place to take care of pets should anything happen to a resident, advocating for pets’ needs within the community, and creating a space to discuss mutual interests and ideas connected to pets.

Jonas believes that “the best part of pet owners getting together is the support we give each other and the exchange of ideas and information.” All residents with pets are invited to attend Pet Club and a portion of the club is also made up of ‘pet pals,’ residents who don’t have pets but enjoy animals and help take care of other residents’ pets if they are unable.   

One of the main goals of the Pet Club is to support residents and their pets if a situation arises where the resident cannot take care of their pet. This is handled in two ways. First: all pet owners are required to have at least two people on file that can take care of a pet, should the resident be unable to provide that care. Second: the Pet Club coordinates support for a resident’s pet in any emergency or unforeseen circumstances. This gives pet owners at SFT the peace of mind that their furry friends will always be taken care of. 

The Pet Club supports not only residents who own pets but anyone at SFT who might encounter a pet. This is done through their Pet Policy that was put in place “to protect both the pet owners and non-pet owners, and to ensure that the animals themselves receive responsible care.” The policy ensures that everyone at SFT can live comfortably within the community through general policies such as that “cats and dog must be on a leash or carried at all times when in public areas” as well as more community-specific policies like “refraining from washing pet bedding in the common washing machines.”

The Pet Club has made real change within the community, not only with their policies but also with their advocacy. Many SFT residents were wary about taking their pet out for walks in unpleasant weather or at night. The Pet Club addressed this issue by advocating to SFT management for an enclosed dog run. Their work was successful and residents now have access to ‘The Dog Park,’ an AstroTurf dog run located off of the lobby. Residents can make sure that their pets can take care of their business whatever the weather or if it’s after dark.

Beyond making sure that residents and their pets are well supported, the Pet Club also puts on fun events, such as hosting the Pet Club Holiday Party. In December, Pet Club members, their pets, and interested San Francisco Towers residents gather to celebrate the season.

In December 2019, many dogs and one cat accompanied their owners to the event, where they played together in a safe environment where everyone could enjoy them. The event exemplified Jonas’ favorite part of the club “meeting all of the dogs and cats.” Both residents and their pets sampled special refreshments and residents were given a raffle ticket that they could place in one of three bags labelled dog, cat, or other. Everyone who attended the party received a prize and the bags helped the Pet Club distribute prizes that were appropriate for each resident’s pet. Resident’s without a pet could select ‘other’ for a non-pet related prize.

The San Francisco Towers Pet Club meets on the third Tuesday of every other month. San Francisco Towers residents, both those who have pets and those who love pets, are invited to attend.

Our residents and staff give back to the greater community all year round, but in this season of sharing, this generosity takes on special meaning.

St. Paul’s Towers started off the season by surprising Oakland’s First Responders with baked goods and treats for Thanksgiving as well as personalized notes thanking them for their work. “It’s important to remember those who cannot spend the holidays with their loved ones which is why we always look forward to doing something special for our first responders,” says Life Enrichment Director Connie Yuen. “Residents really enjoy decorating cookies or writing notes to be given away and our staff enjoy personally thanking those who put their lives on the line for our community.”

Also in Oakland, Carolyn Bolton, Covia’s Director of Senior Resources for Alameda County, organized a fabulous Thanksgiving meal delivery for 200 older adults from Oakland to San Francisco! Staff members from  Covia Well Connected, Covia Home Match, and the Covia Foundation were there to help stuff all the goodie bags. They even got to say hello to one of our newest Home Match San Francisco participants, Nora, who volunteered for the event. Carolyn and her team, including Katharine Miller, Executive Director of the Covia Foundation, returned at Christmas to deliver 210 dinners to isolated seniors.

In Palo Alto, Webster House hosts an annual bake sale with the proceeds going to a community cause. This year, the funds went to Pets in Need, a local non-profit organization that runs two no-kill shelters in Santa Clara County. “In addition to the bakery items, the senior residents donated their hand-made jewelry, and one talented staff member baked fancy dog biscuits for the pets,” according to Pat Lau, Webster House Activity Coordinator. The bake sale raised $700 for Pets In Need.

For the past 15 years, Spring Lake Village staff members have taken on the role of Santa for children in Sonoma County through an annual toy drive. “It is something very special to our community,” says Liz Green, Director of Programs & Transportation. “This truly shows the character of our staff. Many buy not just one toy per child, but often times two or three. We used to do 25 tags, but have increased it to 35 in recent years because of the popularity. All 35 requests have been met by our staff!”

Our communities are always looking for new ways to give back. San Francisco Towers hosted its first ever blood drive just two days before Christmas. Coordinated by San Francisco Towers Life Enrichment Director, Megan Sullivan, the Vitalant Bloodmobile arrived at SFT at 10am on December 23rd. During the blood drive, which ran from 10am to 2pm, they collected 12 pints of blood with donations from staff and residents, including night shift nurse Jessa Chatto who came in just for the occasion!

“Having been a regular blood donor for 30 years, it was important to me to bring this opportunity to our residents,” says Sullivan. “Giving blood is one of the greatest gifts we can share with others, but it also gives us feelings of accomplishment, value and meaning. Our residents were grateful for the opportunity to be needed and have purpose. And they’re already signing up for the next one!”

All of us at Covia know that feeling of accomplishment, value, and meaning that comes from paying it forward and giving to others. We’re glad to know we have been able to make a difference in many lives, and we look forward to bringing more joy to the world around us in 2020!

The holidays are in full swing at Covia! Each community and program have their unique way of celebrating the season, from fun decorations and holiday parties to annual traditions and special events.

Webster House & Webster House Health Center

At Webster House Health Center, the lobby is always decked out in a particular theme for the holiday season. Last year, it was Grinchmas and this year the lobby is filled with Santa’s Workshop and gingerbread buildings. A large tree with swooping red ribbons and stocked with elegantly wrapped presents finishes off the festive display.

Elsewhere in the center, residents and staff have been practicing their Christmas carols, preparing for the holiday concerts that will take place on the different floors. Webster House chaplain, Lily Godsoe notes “this is a long standing tradition at the Health Center and the residents in particular are excited about it.”

Webster House Independent Living has been adding in new traditions along with established favorites. A Christmas tree and menorah dedication led by the chaplain was a new way to ring in the season, with residents gathering in the lobby to admire the elegant display that features an angel topper and poinsettia accents.

Over the December months, the tree has been looking over a growing pile of toys, collected for the San Francisco 49ers Academy in East Palo Alto. December is a giving time at Webster House from the toy drive to the annual bake sale put on by Webster House, Webster House Health Center, and Lytton Gardens. Treats are baked by residents and staff as well as donated by local restaurants. Each year, the bake sale proceeds are donated to a local charity. This year’s charity is Pets in Need, a local rescue that also brings dogs to the Webster House Health Center and Lytton Garden communities to meet with the residents.

Resident Service Coordinators

Covia Resident Service Coordinators connect residents to vital services at affordable communities throughout the Bay Area and Southern California. Traditions at many of these communities center on potlucks and parties where residents can socialize and share in the festive season.  RSC Jennifer Wright at Redwood Shores will be celebrating with a Black and White themed party. She notes “we want to continue the tradition of doing a theme party as it gives residents a chance to dress up.”

Sunny View West in Cupertino will join in a potluck with the neighboring Sunny View Manor community where residents and their families can get together and celebrate the season. They’ll sing hymns together and participate in festive activities on top of sharing a delicious meal.

San Francisco Towers

San Francisco Towers’ lobby has become a central point of the holiday celebrations with the beloved tradition of the Christmas Circus Wagon and this year, the addition of the holiday house. 

The Christmas Circus Wagon was inspired by a resident’s ornament and the hard work of a couple of residents that brought the ornament to life but full size. The wagon hosts miniature amusement park rides, buildings, a moving train, and miniature people and trees enjoying the scene. It’s a welcome sight in the SFT lobby and if you’d like more information on its construction and inspiration, please read our blog post from last year dedicated to its history.

The holiday house is a new addition to the decorations this year. A homemade dollhouse, lovingly created for Olivia Guthrie by her father, the holiday house is decorated for the season. Its doors stand open so that visitors can look through each room of the house and even watch Santa and his reindeer up on the rooftop.

Restored and refinished, the furniture and a majority of the miniatures are from the period the dollhouse was created: 1938. The house resembles Colonials in the suburbs of Chicago, even including an Illinois flagstone around the front. It features festive decorations inside and out as the holiday house residents celebrate right alongside the residents of San Francisco Towers.

Olivia Guthrie hopes that the house will bring back “pleasant memories of holidays past.”

Support Services

The holidays are the sweetest time of year at Support Services. The annual cookie exchange was a hit with treats ranging from brownies and eggnog cookies to lemon cheesecake bars and chocolate crinkles. Participants got to take home a full Tupperware of the delicious sweets to share with family and friends.

The culmination of holiday celebrations at Support Services is the potluck, white elephant gift exchange, and ugly Christmas sweater contest. A full spread of appetizers, main dishes, and desserts are enjoyed by staff decked out in their most eccentric holiday attire. The celebration culminates with the white elephant gift exchange. This year saw incredible participation with 37 wrapped gifts that ranged from blankets and candles to an elegant bread slicer, board games, and chocolates. Everyone went home with a smile on their face and a new trinket or treat.

St. Paul’s Towers

At St. Paul’s Towers, a full array of holiday décor, programs, and services make the community feel particularly festive. For the four weeks leading up to Christmas, visiting clergy from different denominations of Christianity perform a weekly Advent service full of hymns and celebrations of the Advent season.

Resident and staff led Christmas tree decorating gives everyone the chance to deck the halls, while later in the month, cookie decorating celebrates the sweeter side of the season.

During the eight nights of Chanukah, St. Paul’s Towers chaplain, Rabbi Meredith Cahn, and residents hold a nightly Chanukiah lighting, sing, share memories and blessings, and tell stories to celebrate the holiday. On one evening, they will share “latkes and other treats to remember the food.”

St. Paul’s Tower’s Program Coordinator, Connie Yuen, says, “We always have a great energy at SPT, but during the holidays, the feeling is extra special. From the way we greet one another to the exchange of hugs and high fives, there is a lot of love in the building.”

During this jolly time of year, full of festivities and traditions, all of us at Covia would like to wish you and yours a bright and merry holiday season.   

Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.

In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.

Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”

Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended.  Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.

Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend.  I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees.  Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”

Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”

Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.

Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years.  My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best.  At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore.  I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this.  Such a celebration of life!”

If you are considering moving to a Senior Living Community – but not just yet – there’s another option available to you: joining a waiting list.

Too often, people start looking for senior living options after a need arises, leaving them scrambling for the first available option, even if it isn’t what they truly want. You may be thinking that a move to a Life Plan Community is something that will happen 2, 3, 5 or more years down the line. It’s still worth taking steps now so that when the time comes, you’ll get what you want.

Of course visiting in person is an important part of the process. Each community has a different personality. Getting to know a community, asking your questions, and meeting other residents makes it more likely you will choose a place that feels like home.

But if you’ve come to the event, taken the tour, and still think it’s not the right time to move, joining the community’s waiting list gives you the chance to consider the pros and cons while reserving your place for the residence you want.

“A waiting list is a terrific opportunity to secure your future plans without a large commitment of time or money,” says Linda McMenamin, Covia’s Senior Director of Sales and Marketing. “Often people will join wait lists at multiple communities to ensure they have options in the event their needs change and they are ready to make a move.”

Joining a waiting list at the community – or communities – of your choice has other benefits as well.

If you do decide to put down a deposit, be sure to ask how long the waiting list is for the home style you’d like, and what the expected waiting time is. Many times, larger homes have longer waiting lists, which may affect your plans. Talk with your senior living counselor about your plans and timeline and they will do their best to accommodate you.

Some communities may have a limit on the number of times you can turn down an apartment offered to you without losing your place on the waiting list. Although you are not obligated to accept a home presented to you, this may mean that eventually you won’t be the first person called.

But when you do get the call for the home you want, at the time you want it, you can feel comfort and confidence knowing the plan you’ve put in place is working as you hoped.

A poet since she was a young child, San Francisco Towers resident Sally Love Saunders’ eyes light up when she talks about helping others get in touch with their creativity. “I’m doing it for me because I enjoy it,” she says. Sally has been a poet, poet-in-residence and teacher of poetry in a wide range of situations — with kids in schools, in senior centers, and at migrant labor camps. She was instrumental in developing poetry therapy and worked in Philadelphia mental hospitals as a Certified Poetry Therapist for many years.

Sally has six published books of poetry and her work has appeared in The New York Times, Times International, The London Times, The Denver Post, and among over 300 other anthologies, magazines and newspapers. Her lesson plan for teaching poetry writing was published in The Christian Science Monitor.

She has shared poetry all her life. From her young days growing up on a farm in Bryn Mawr, Pennsylvania, to her college years on the East Coast, she would muse to herself, “What can I pass on to others?” The answer was poetry. She received many grants to take poetry into underserved areas such as Appalachia and inner-city libraries in Philadelphia, to mention a few.

Her family, like many, is far flung and she was looking for connection with others when she discovered Covia’s Well Connected program. She participates in Well Connected programs, has taught poetry to some Well Connected presenters, and has been a generous supporter of Well Connected creativity programming with a gift to the Covia Foundation.

She has also shared her poetry presentations throughout other Covia communities — visiting Spring Lake Village in Santa Rosa, Webster House in Palo Alto, St. Paul’s Towers in Oakland, and Presidio Gate Apartments in San Francisco. She looks forward to presenting again at San Francisco Towers this Fall and working with Bethany Center residents in San Francisco soon. She does this all as a volunteer.

It is serendipitous that she relocated to the West Coast. After college, as she was traveling to Japan to study haiku, she had a layover in San Francisco. “As soon as I stepped out of the plane and enjoyed the coastal air, I knew I wanted to live here,” she says.

For many years, she lived a few blocks from San Francisco Towers and saw it under construction as it rose to its current place overlooking the City skyline. Over the years, she got to know people and staff from the Towers from poetry workshops. Now, as a resident, “I am a very happy camper.”

*This article was previously published in the Summer 2019 edition of Community Matters

Inclusion logoHonoring its core values of welcome, inclusion, social justice and grace, Covia is celebrating Pride not only through events this month, but through an ongoing commitment to make its communities and programs welcoming to all.

Covia is an Endorsing Organization of the Long-Term Care Equality Index (LEI) – the  first organization to do so on the West Coast. LEI, a joint initiative of SAGE and the Human Rights Campaign Foundation, is a three-year project to “assess, benchmark, and ultimately improve the policies and practices of long-term care residential settings (nursing homes, assisted living, continuing care retirement communities, and more) regarding their LGBT-inclusiveness.” Jerry Brown, Senior Director of Covia Affordable Communities, is a member of the LEI Advisory Council.

As part of the LEI, communities and organizations are encouraged to sign the Commitment to Caring Pledge as an indication of their intention to engage in LGBT inclusive policies and practices. Kevin Gerber, President and CEO, says, “Covia has long supported the inclusion of LGBTQ+ seniors and staff in our communities. We are glad to support the work of SAGE and the Human Rights Campaign Foundation in ensuring that senior communities throughout the country are safe and welcoming for everyone.”

In the greater community, Jen Arent, Director of Senior Resources for Sonoma County, created a display at Sonoma County Pride that won the “Year of Love” decorating contest as she asked those who stopped by to join Covia’s “Wall of Love.”

Arent asked everyone who came to the booth to take a multicolored paper heart and write down what they feel about love – “who they love, why they love, what they love, et cetera.” Then Arent would pin them up on the multicolored fabric panels used to decorate the booth. “It was an amazing success!” Arent says. “By the end of the day we had nearly 200 paper hearts with positive, kind, thoughtful messages of love from people of all ages, backgrounds, and beliefs. It was truly inspiring.”   

Covia will cap off the month by participating in San Francisco’s Pride parade, cosponsoring a contingent of LGBTQ+ seniors that will include residents and staff from Bethany Center, Presidio Gate Apartments, San Francisco Towers, and St. Paul’s Towers. The theme of this year’s parade, Generations of Resistance, is “an opportunity to put seniors at the center of the celebration and the march towards social justice,” according to Openhouse, which is coordinating the parade contingent.

LGBTQ+ inclusion at Covia doesn’t end with the month of June. A new session of Well Connected, beginning on July 8, offers a weekly LBGTQ Chat group. Open to all LGBTQ older adults, the group “will create an inclusive place to share our stories with each other and build a sense of community.” Participants can register for this or any other Well Connected group by calling 877-797-7299.

Throughout Covia, “we continually work to build the value of inclusion in all we do,” says Mary McMullin, Chief Strategy and Advancement Officer. “It’s important to us that the moment people walk into one of our communities, they know that they are welcome, just as they are.”

Ruth Reznikoff and Laura Olson share the distinction of being one of the few mother/daughter pairs living in the same community. Ruth worked as a dietitian in San Diego and raised her family of three daughters. One of her girls, Laura, eventually settled in San Francisco with her husband, Stephen. In 2013, Ruth, then 96, wanted to be closer to her family and live in a place with more security. She moved to San Francisco and  settled in at San Francisco Towers. Four years later, when Laura and Stephen retired,  they also chose the Towers as their home. 

Today, as she prepares to turn 102, Ruth still lives independently and remains very active in the San Francisco Towers community, serving on three committees. For Laura, living close to her mother has provided special moments and has even critical support. A few years ago, when Stephen had a bad accident and came home after three weeks in the hospital, he couldn’t be left alone. When Laura had to leave the house for critical errands, she was able to call her mom to come downstairs and be with Stephen. “It couldn’t have worked out more perfectly!” Laura said.

Originally published in Community Matters