The Square
News and perspectives from Covia.

For 30 years, Great Place to Work (GPTW) has been recognizing outstanding workplace cultures and producing the annual FORTUNE “100 Best Companies to Work For®” and FORTUNE Best Workplaces lists. This year, Covia has been recognized by GPTW and was recently certified as a Great Place to Work.

Previously, Covia had been recognized as a Best Place to Work in the Bay Area. With the Great Place to Work certification, Covia is being recognized on a national level for its workplace culture.

“Covia is filled with passionate people, and is a fun, open, energetic and inclusive environment,” says Prab Brinton, VP of Human Resources. “The company has strong values and guiding principles – everyone from the top down is committed to making a difference in the lives of seniors.”

Along with market rate and affordable senior housing, Covia offers community services programs such as Well Connected, offering activities and support groups by phone or online nationwide, and Market Day, making fresh fruit and produce available in locations that are more accessible to seniors throughout the San Francisco Bay Area.

Covia is now eligible to appear on the Best Workplaces lists, including Best Workplaces in Aging Services.

This is the first time GPTW has offered a survey and assessment specifically for the Senior Care/Aging Services industry.  According to Alana Perriello from Great Place to Work’s senior care affiliate Activated Insights, “Every organization right now is moving towards and trying to be a purpose-driven organization. What Great Places to Work and Fortune really like about us [in Aging Services] is that’s innately what we do. We help seniors live their best life possible. It’s not something we have to construct.”

Over 650 Covia staff responded to the Great Place to Work survey which asked questions based on five dimensions of employee trust: respect, fairness, credibility, pride, and camaraderie. The results: 81 percent of Covia employees say their workplace is great with 88 percent saying “I feel good about the ways we contribute to the community.”

Covia’s profile describes not only the results of the survey, but some of Covia’s unique perks and programs that support its employees, such as Success Sharing, Education Assistance, and free CEUs.

Brinton says, “If you are looking for a job where the work is meaningful and rewarding – work here!  Your day to day work brings great joy, care and kindness to the seniors that live in our communities and in the places we serve.”

The list of Best Workplaces in Aging Services will be published in Fortune on September 27, 2018.

For the 5th year in a row, Spring Lake Village has been named Best of Sonoma County by the readers of the Press Democrat. Along with this honor, this year Spring Lake Village also received the 2018 NuStep Gold Pinnacle Award® for excellence in wellness programming.

A Covia Life Plan Community in Santa Rosa, California, Spring Lake Village provides homes and services for over 450 seniors. It is the only senior living community in Sonoma County that offers the full continuum of care: Independent Living, Assisted Living, Memory Care, and a 5-star Medicare rated 70-bed skilled nursing and rehab center.

Built on 31 acres, the community is located on Santa Rosa Creek and next to Trione-Annadel State Park and Spring Lake Regional Park. Its amenities include fine and casual dining options, a pool and fitness center, on-site resident health services, spiritual care, a full activity calendar, as well as resident-led programs.

“These sparkling residents are committed to the community with the Committees they organize and run to make this campus their own. Every voice is welcomed here and heard,” says Judy Haley, Director of Sales and Marketing.

Find out more about Spring Lake Village on their website.

Mother’s Day arrangement

Originally published in Community News, San Francisco Towers’ resident newsletter.

Part of the charm of San Francisco Towers are the exquisite floral displays in the public areas of the building, created by the Flower Committee.

Of its thirty members, the Flower Committee has four members (plus a weekly flower carrier) who specialize in purchasing and arranging the flowers: Joan Tayler, Marilyn Jacobson, Sophie Lee, and Fukan Yen.

Joan and Marilyn spend Thursday mornings at the San Francisco Flower Mart, which was founded by Japanese flower-grower immigrants around the turn of the century. It is one of the oldest and most successful Japanese-American corporations in the U.S. There are more than 60 vendors using Mart space. The flowers used to be strictly local but now include imports from as far away as Israel.

The Flower Committee shoppers wander down the aisles of flowers displayed in giant buckets, fishing out a stem that looks interesting: a branch with berries, a particularly beautiful rose, or some palm leaves that would make a good background. Usually five or six stems are tied together and priced as a group, anywhere from $6.50 to over $32.

Joan and Marilyn base their selections on what will go well with what is still usable from the previous week, and any upcoming holiday. Independence Day next month? Their choices will be red, white, and blue. The total Towers bill can be as much as $150, which the Towers staff will later pay.

A grocery cart in the garage awaits the returning buyers. It is loaded with the bunches and taken to Craft Room 3, where Fukan and Sophie unwrap the flowers. They set aside the pieces they want for the arrangements that are developing in their heads. Fukan says she has to see the flowers before she can decide what she will design, and Sophie agrees. They begin work on their signature still-life arrangements and soon are joined by Joan and Marilyn, who seem to specialize in large bouquets for the lobby and other public spaces. Although questions are freely answered, the room is largely silent as the women focus on what they are doing with the flowers.

Flower arrangers have the showiest jobs, but a lot of Flower Committee work goes on behind the scenes. There are the carriers and the vase washers and someone who arranges the memorials to departed residents.

There is also a small team that works on Wednesday night after dinner collecting all the arrangements from the first floor, and the small vases from dining tables in Assisted Living and the Staff Lounge. They bring these to Craft Room #3, where the vases are washed and the flowers edited (“This daisy looks like it will survive another week, but throw away that tulip”). There are carriers who take weekly turns driving the buyers to the SF Flower Mart, helping carry the selected flower bunches, and delivering arrangements to their spots.

Flower Committee Chair Joan Tayler says she is not worried about the relocation in a few months of the Flower Mart to temporary space on Potrero Hill, while a multistory office and condo building is being erected on the longtime Brannan Street site. The Flower Mart is guaranteed a space in the new building. At present, it can take as much as 45 minutes to drive from San Francisco Towers to 540 Brannan; Joan thinks getting to Potrero Hill won’t be any harder.

Back in the old days, flowers were arranged and delivered from Whole Foods, which cost something like $48,000 to $60,000 a year. When Flower Committee volunteers took charge, the cost went down to $10,000 to $12,000 a year. This is one of the many reasons why we should be grateful to the Flower Committee.

Sophie seemed to sum up the spirit of the Flower Committee members: She does the work because she always has loved flowers and always will. All Towers residents owe the Flower Committee a giant thank you for making our home so beautiful.

written by Anne Turner

 

May 30, 2018 marked the 25th anniversary of National Senior Health and Fitness Day, which is observed annually on the last Wednesday in May. We interviewed Esteban Sahade, Wellness Coordinator for St. Paul’s Towers, for his insights on senior health and fitness. 

How did you get involved in senior health and fitness?

When I was in grad school I took an internship to work in health and fitness with seniors. It was an opportunity to learn something I was little familiar with. As I started I discovered a new, fascinating world. I felt that all my previous training, experience and even my personality came together and preparing me for that. Soon afterwards I knew it was what I wanted to do from that moment on.  

What (if anything) is different about senior health and fitness from being a fitness trainer for other populations?

From a fitness perspective I think it’s a most rewarding experience. You can positively impact so many lives. With a relatively small investment of time and energy you can see fast and profound functional changes. You’re directly helping them improving their quality of life, independence, and dignity.  Besides that, older adults recognize and are grateful for any effort, little or big, in helping them improve, and the time you put into it.

What do you think would surprise people about senior fitness?

One thing that surprises many people is to know that the rate of improvement in some fitness components, like muscular strength, is similar for people in their 90s and people in their 20s. There are challenges, but with good care, the right stimulus, and in the absence of disease and injuries/accidents, the aging human body is capable of outstanding physical achievements, as shown by the performance of senior athletes who train and compete in many sports and age categories, including 100+.

What do you recommend for someone who wants to stay fit and healthy as a senior?

Find activities you like and enjoy. Exercise is not really necessary if you have a diverse physically active lifestyle. The movement involved in regular activities such as grocery shopping, gardening, domestic chores, visiting friends or family, playing with your grandchildren, walking your dog, dancing, travelling, etc., may be all the stimulus your body needs to stay fit and healthy. Add movement throughout your day; for example, stand more times, walk more when you have the opportunity (or create some), and use the stairs if you can.

Why is it important to recognize senior health and fitness?

Because it’s not about exercise, it’s about life and dignity. Failing to recognize its importance creates a negative social conditioning. Even if times have changed, many people, including family members, still think that their elders are too old or too frail to move or to exercise. This results in lost opportunities and motivation for seniors to get more fit and be healthier, creating an environment that leads them to an accelerated decline and functional loss.

What have you learned from working with seniors on health and fitness?

It doesn’t matter how active (or little active) you’ve been all your life. It’s never too late to start moving more, or different, and increase your body functional capacity which will result in positive changes in your life, improved wellbeing (not only physical, but also psychological, emotional, and even social), and better quality of life.

San Francisco Towers resident Claude Lowen offered the opening reflection at this year’s LeadingAge California Annual Conference and Expo, held in Pasadena May 7-9, 2018.

I am reflecting from a somewhat different position than the more usual perspective offered at LeadingAge meetings – the outlook of an octogenarian who has been a CCRC resident for eight years.  In this, I hope that Proverbs 20:29 is correct in saying that “The glory of youths is their strength, but the majesty of old men is their gray hair.”

For CCRC residents like me, “long term” has a different meaning than it used to, but when involved in community affairs we still try to plan for others coming after us, even if we won’t directly benefit from the improvements we are working for. 

Our life as residents is distinct in that it is essentially without power within the community, while we are at the same time exceptionally dependent on the spirit of obligation and stewardship of others.  Residents face uncertainties in costs of care, the future of government funding, and the outlook for skilled nursing availability.  The passage to a more powerless and dependent life has been a stormy one for some residents, and this has created some burdens for you as care providers.  

We are in a time, in senior care as well as all other walks of life, when many are proposing answers, answers often not requested but nonetheless forcefully expressed, but fewer are asking the necessary questions and even fewer are willing to listen first.  As a resident member of the LeadingAge California Board of Directors, I have seen that LeadingAge has been asking the necessary questions and is listening to the answers it is hearing.

You, LeadingAge and the senior services providers of California, are the people we residents are relying on, whether because of physical or mental necessity or simply by contract.  These are demanding jobs, calling for great commitment, and often involve more stress and less compensation than employment elsewhere.  It is noteworthy that many providers have a religious foundation, including my own, which began life in the mid-nineteenth century as the Protestant Episcopal Old Ladies Home.  It has since relaxed its admission policy.

I have looked for a pithy saying to close my reflection, and the quotation, “Nobody cares how much you know until they know how much you care,” attributed to Theodore Roosevelt, fits the challenges and obligations assumed by LeadingAge and the entire elder care community.  A more personal aspiration was my mother’s frequently expressed measure of a person – wisdom.  For her, the measure of success was not wealth, public acclaim or personal popularity, but wisdom, and her judgment that a person had no wisdom was a severe rebuke.  I believe that the efforts of everyone at LeadingAge and all of you at our communities are meeting that test, and hope that you will continue to strive to do so.  I and all residents of our communities are relying on you and I am confident that you will.

When the Spring Lake Village Resident Council decided to honor some of its longest serving volunteers, they saw it as another way to build community. The Volunteer Recognition program celebrates residents who have made a lasting contribution to the community’s life, many of which are unknown to newer residents.

“People who are moving in are enjoying so much being part of this community,” says Resident Council member Sharon Boschen, who moved to Spring Lake Village in 2014 and now coordinates the Volunteer Recognition program. “And of course new residents have no clue of the contributions of so many of our elders here who have helped create this community that we’re all enjoying. And so this program is an effort to build bridges between these two groups.”

So far the program had had two presentations. In February, Don Sanders, who moved to Spring Lake Village in 2005 with his wife Marilyn, was honored for his service as Resident Council president, Financial Study Group member, Fire & Disaster Committee, founder of the Conservation Committee and the Wellness Committee, and as a leader in the effort to develop the West Grove addition to Spring Lake Village. In April, Rodgers and Nancy Broomhead were recognized for their activities ranging from stocking and working at the Village Store to reading to residents in Skilled Nursing to hosting a “birthday monthly dinner orphans table” in the dining room to developing the yearly Robert Burns dinner and celebration.

“Those of us with German-Danish ancestry love being Scots for a night,” says Boschen. “It’s such a delightful presentation and just a real community builder, and you discover that you like haggis, which is a surprise.”

Honorees are nominated by the community through one of its 20-plus resident committees. “One of our suggested benchmarks is that these are people who have served in some capacity for at least ten years, someone who’s made a lasting impression on our community life.” says Resident Council president Gerry Porter, a resident since 2015. “We started out with the premise that Spring Lake Village is a community of volunteers and that we would not enjoy this wonderful place if it were not for people pitching in and doing things to make the community stronger.”

The goal of the program is to provide lasting recognition to volunteers who may no longer be as active. Similar to residents who receive a gold name tag for 20 years in the community, these recipients receive a platinum name tag that says Honored Volunteer.

“I noted when you see someone wearing that, give them thanks for helping to create this community we’re all enjoying because they have done a great thing for us,” says Boschen.

Recipients are honored during a presentation at a Resident Council meeting, each one unique to the recipient. “One of the things I noticed in the recent presentation is there is not a sound in the room when they’re going on,” says Boschen. “People are involved. They really feel good about knowing what is being offered there about these other people who may look to them just like frail elders, not shakers and movers who’ve created this beautiful community with us.”

Porter says, “It’s still an emerging program because we’ve only done two of them so far. The community here is very strong but it’s always changing with people leaving and people coming in. Trying to get people engaged in the community I’d say is one of the primary goals, as well as to recognize the people who have served so faithfully for so many years.”

“I think it’s an inspiration to us all when you see what these residents have  accomplished and you know that you’re a part of this and you have a role to play here too,” says Boschen. “The audience is quiet and almost reverent as they listen to what these people have done. So they are inspirations to us. This whole process has brought an appreciation and a joy to the community.”