The Square
News and perspectives from Covia.

Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.

In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.

Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”

Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended.  Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.

Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend.  I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees.  Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”

Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”

Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.

Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years.  My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best.  At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore.  I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this.  Such a celebration of life!”

Download the full Annual Report with financial reports for FY 2019 here.

Looking back over the past months, I can say with great confidence that it has been a year full of progress. Some of it came from the momentum started in 2018 by the unified Covia brand, while other aspects have resulted from a strong strategic focus and our willingness to make difficult decisions. I can proudly say that we are positioned for a future where we can help more seniors live well and age well no matter where they call home.

In February, the Covia Communities Board made the difficult decision to close one of our communities — Los Gatos Meadows. We have long had a goal to redevelop this community to better support the needs of our residents. As we began our evaluation of this long-term plan, we uncovered some safety issues at the campus that accelerated our timeline. Since arriving at the decision, our focus has been on supporting and relocating the residents and fulfilling our commitment to our staff. Soon we will begin the preliminary work of redevelopment. We are committed to staying in Los Gatos with a reimagined approach to community living.

Our year-end financial results as of March 31, 2019, show continued stability and strength as outlined in the audit results in this report. This has been further reinforced by the reaffirmation of our A- rating with a stable outlook from Fitch. Even with the one-time costs for the closure of Los Gatos Meadows, Fitch recognized the operational consistency and strength we continue to demonstrate. Their confidence is a strong signal for a bright future.

One of the important commitments we are making as we move into the future is technology. Over the past year, we have continued to implement software platforms that help us improve the services we provide. From a more efficient electronic health record system, to a new human resource information system, to a refined customer relationship management system, we have invested to create solutions for our residents and employees alike.

And it was our employees that achieved one of our greatest accomplishments this past year. We were once again named a Great Place to Work. Because this certification is based wholly on employee feedback, it says a lot about the success of the efforts we have been making. I am thrilled that our team members throughout Covia, from Support Services to every community and program, feel engaged and committed in helping us fulfill our mission. They are the heart and essence of what we do and how we can make a difference.

Expanding the number of people that we touch was also a core focus over the past year. From high occupancy at our communities to signing a management contract for Friends House, a Life Plan Community in Santa Rosa, to increasing participation in our Well Connected program and launching Well Connected Español, we are involving more seniors. Add to that Home Match launching in other geographies and making ever more shared housing matches, and the measures of progress are truly profound.

We also piloted a meaningful sustainability initiative started by our residents — CoviaGreen. The brainchild of the Green Action committee at St. Paul’s Towers, CoviaGreen involves a pledge by residents and staff to live more sustainably and consider elements of environmental justice in our community planning. The program is slated to roll out to all of our communities and programs in the coming year.

From financial progress to community progress to progress for the environment, this past year has been one of commitment, engagement, and forward movement. I am grateful to the Covia staff, our leadership team, and our Boards for all that we have accomplished this year. Together we have established an incredibly strong foundation for progress and growth.

Kevin Gerber

 

October 1st through 7th mark Active Aging Week, a weeklong celebration of living well and aging well initiated by the International Council on Active Aging (ICAA).

The term active naturally conjures up images of exercising or other physical activities, but active aging encompasses far more than just keeping oneself physically fit. The ICAA highlights seven dimensions of wellness: from physical and emotional wellness to less well known dimensions like environmental and vocational. The point of Active Aging Week is to highlight that active aging involves more than just keeping the body fit; it’s about recognizing all of the different aspects that allow one to age with purpose.

“Active aging is choosing to live life with vitality and meaning,” notes Diane Waltz, Director of Wellness at Spring Lake Village. In the hustle and bustle of life, it can be easy to forget about how important it is to consider all of the dimensions of wellness, which is what makes Active Aging Week so crucial.

Covia & Active Aging

Covia strives to support every dimension of wellness through community programs and amenities as well as community services.

Activities and classes support physical, emotional, and intellectual wellness within Covia’s Life Plan communities. Engaging exercise activities like line dancing and chair volleyball keep residents both physically and socially engaged as they exercise in a group setting. Creative classes like beading and card making allow residents to pursue their emotional wellness by creating pieces of art. Regularly updated libraries that foster engaging book clubs improve intellectual wellness alongside activities such as Brain Fitness and Brain Builders. Life Plan communities even support vocational wellness with the opportunity to volunteer for causes like Habitat for Humanity or local food banks.

Environmental Wellness

Covia is also dedicated to environmental wellness through CoviaGreen, initiated by residents and staff at St. Paul’s Towers in Oakland. CoviaGreen is a committee-led program that focuses on sustainable living and environmental responsibility. This takes the form of the CoviaGreen pledge, which highlights a number of ways that residents and staff can reduce their negative impact on the environment from eating seasonal fruits and vegetables to turning off lights and appliances when not in use.

Beyond the pledge, the greater St. Paul’s Towers community has also implemented changes to promote environmental wellness. These changes include making Impossible Burgers available at all meals and adopting housekeeping programs that allow residents to forgo cleaning if it is not needed. CoviaGreen was created with the intent that it will inspire other communities to make a similar commitment to environmental responsibility.

Spiritual Wellness

With an Episcopal heritage, it would be easy to assume that spiritual wellness at Covia is tied directly to religion. But spiritual wellness encompasses far more than just religious practices or beliefs. Each Covia senior living community has its own chaplain who is tasked with supporting residents and staff from a myriad of religious backgrounds.

Chaplains guide the spiritual health of the community, which can take the form of religious services but more broadly supports spiritual wellness by being someone that residents can talk to for any type of spiritual help. Kevin Philips, chaplain at Canterbury Woods says, “A chaplain finds joy in nurturing the human spirit by offering kindness, connection and an empathetic ear.” Having support can be the first step in cultivating a stronger sense of spiritual wellness.

Social Wellness

Covia Community Services are dedicated to improving social wellness in older adults. Programs like Well Connected and Social Call were created with the intent to decrease social isolation and forge connections between people that might not otherwise have had the opportunity to connect. Well Connected creates community through group sessions available over the phone that range in topic from book clubs and armchair travel to museum tours and garden talk. The program provides the opportunity to connect with others and talk or learn about a shared interest without ever stepping outside the home.

Social Call, a friendly visitor program, connects volunteers and participants for one-on-one meetings, either in person or over the phone. Participants and volunteers can discuss anything of interest as they forge bonds that combat social isolation. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” says Katie Wade, Director of Social Call. It’s easier to support social wellness with programs that simplify what is often the hardest part of social interaction, forging the initial connection.

Redefine Active

It can be easy to forget about all of the different aspects of wellness that contribute to overall health. Campaigns like Active Aging Week are dedicated to bringing these different yet important pieces to the forefront where they can be examined and adopted into daily life. As Alex Gerasimov, Life Enrichment Manager, notes “Aging is normal and a part of human evolution. By staying active along the aging journey, you will feel better, look younger, and improve your overall quality of life.”

Covia aims to support all of their residents, staff, and community members so that it is easier to incorporate each dimension of wellness into daily life. Happy Active Aging Week! Here’s to aging with purpose and a wider understanding of all that makes that possible.

If you are considering moving to a Senior Living Community – but not just yet – there’s another option available to you: joining a waiting list.

Too often, people start looking for senior living options after a need arises, leaving them scrambling for the first available option, even if it isn’t what they truly want. You may be thinking that a move to a Life Plan Community is something that will happen 2, 3, 5 or more years down the line. It’s still worth taking steps now so that when the time comes, you’ll get what you want.

Of course visiting in person is an important part of the process. Each community has a different personality. Getting to know a community, asking your questions, and meeting other residents makes it more likely you will choose a place that feels like home.

But if you’ve come to the event, taken the tour, and still think it’s not the right time to move, joining the community’s waiting list gives you the chance to consider the pros and cons while reserving your place for the residence you want.

“A waiting list is a terrific opportunity to secure your future plans without a large commitment of time or money,” says Linda McMenamin, Covia’s Senior Director of Sales and Marketing. “Often people will join wait lists at multiple communities to ensure they have options in the event their needs change and they are ready to make a move.”

Joining a waiting list at the community – or communities – of your choice has other benefits as well.

If you do decide to put down a deposit, be sure to ask how long the waiting list is for the home style you’d like, and what the expected waiting time is. Many times, larger homes have longer waiting lists, which may affect your plans. Talk with your senior living counselor about your plans and timeline and they will do their best to accommodate you.

Some communities may have a limit on the number of times you can turn down an apartment offered to you without losing your place on the waiting list. Although you are not obligated to accept a home presented to you, this may mean that eventually you won’t be the first person called.

But when you do get the call for the home you want, at the time you want it, you can feel comfort and confidence knowing the plan you’ve put in place is working as you hoped.

Inspired by their passion for protecting the environment for future generations, members of St. Paul’s Towers’ Green Action Committee created CoviaGreen, a program focused on sustainable living and environmental responsibility.

The program is centered around the CoviaGreen pledge, which offers residents a number of ways that they can reduce their negative impact on the environment. Pledge items fall into four categories: Waste & Energy Reduction, Materials & Products, Culture & Community, and Water & Food. The choice options allow pledge signers to choose which items are the most relevant to their particular situation. The most popular action items among residents included turning off lights and appliances when not in use, eating more seasonal fruits and vegetables, and learning how to recycle in their community.

CoviaGreen extends beyond the residents and into the St. Paul’s Community with changes in dining and environmental services.  In the dining room, Impossible Burgers are now available at every meal and staff are introducing new vegetarian and plant-based proteins. Elsewhere in the community, housekeeping has adopted a program where residents can put out laminated cards to indicate that for that week, linens don’t need to be changed or showers don’t need to be cleaned.

Staff are also encouraged to sign the pledge. Resident Service Manager Jaclyn Carenbauer who, along with the Green Action Committee, has been a driving force for the program, has integrated the pledge into her daily life by biking to and from work. “The program is a great way to bring our community together and to help the environment,” she notes.

Beyond the pledge, Carenbauer commented that CoviaGreen’s main goal is education, explaining that it’s often easy to understand that composting or recycling is important without fully realizing how to go about it. “I didn’t compost before I started this. It’s not popular where I’m from and I thought that if you just put food in the garbage, it would compost,” she says. CoviaGreen provides more information on how everyone can reduce their impact, which can be especially helpful for “people who thought recycling was enough.”

Along with encouraging the St. Paul’s Towers community to sign the pledge, the Green Action Committee is updating signage within the community, including posted reminders for residents to bring their own coffee mugs to the coffee bar and signs to highlight what is in season in the dining area. Future goals for the program include trips to tour a waste management facility and showing relevant documentaries on movie nights.

Although St. Paul’s Towers is currently the only community implementing CoviaGreen, the hope is that other Covia communities will be inspired to adopt the program in the future and make a similar commitment to environmental responsibility.

Inclusion logoHonoring its core values of welcome, inclusion, social justice and grace, Covia is celebrating Pride not only through events this month, but through an ongoing commitment to make its communities and programs welcoming to all.

Covia is an Endorsing Organization of the Long-Term Care Equality Index (LEI) – the  first organization to do so on the West Coast. LEI, a joint initiative of SAGE and the Human Rights Campaign Foundation, is a three-year project to “assess, benchmark, and ultimately improve the policies and practices of long-term care residential settings (nursing homes, assisted living, continuing care retirement communities, and more) regarding their LGBT-inclusiveness.” Jerry Brown, Senior Director of Covia Affordable Communities, is a member of the LEI Advisory Council.

As part of the LEI, communities and organizations are encouraged to sign the Commitment to Caring Pledge as an indication of their intention to engage in LGBT inclusive policies and practices. Kevin Gerber, President and CEO, says, “Covia has long supported the inclusion of LGBTQ+ seniors and staff in our communities. We are glad to support the work of SAGE and the Human Rights Campaign Foundation in ensuring that senior communities throughout the country are safe and welcoming for everyone.”

In the greater community, Jen Arent, Director of Senior Resources for Sonoma County, created a display at Sonoma County Pride that won the “Year of Love” decorating contest as she asked those who stopped by to join Covia’s “Wall of Love.”

Arent asked everyone who came to the booth to take a multicolored paper heart and write down what they feel about love – “who they love, why they love, what they love, et cetera.” Then Arent would pin them up on the multicolored fabric panels used to decorate the booth. “It was an amazing success!” Arent says. “By the end of the day we had nearly 200 paper hearts with positive, kind, thoughtful messages of love from people of all ages, backgrounds, and beliefs. It was truly inspiring.”   

Covia will cap off the month by participating in San Francisco’s Pride parade, cosponsoring a contingent of LGBTQ+ seniors that will include residents and staff from Bethany Center, Presidio Gate Apartments, San Francisco Towers, and St. Paul’s Towers. The theme of this year’s parade, Generations of Resistance, is “an opportunity to put seniors at the center of the celebration and the march towards social justice,” according to Openhouse, which is coordinating the parade contingent.

LGBTQ+ inclusion at Covia doesn’t end with the month of June. A new session of Well Connected, beginning on July 8, offers a weekly LBGTQ Chat group. Open to all LGBTQ older adults, the group “will create an inclusive place to share our stories with each other and build a sense of community.” Participants can register for this or any other Well Connected group by calling 877-797-7299.

Throughout Covia, “we continually work to build the value of inclusion in all we do,” says Mary McMullin, Chief Strategy and Advancement Officer. “It’s important to us that the moment people walk into one of our communities, they know that they are welcome, just as they are.”

Each year, Covia sends candidates to LeadingAge California’s EMERGE program to build and develop their capacity for leadership and to help them network with other leaders in the Aging Services field. This May, Rosa Torres, Human Resources Manager for Los Gatos Meadows, and Cammille Lo-Li, Regional Social Services Manager for Covia Affordable Communities, are graduating as members of the class of 2019, and Maggie Youssef, Health Care Administrator at St. Paul’s Towers, will join the class of 2020.

“EMERGE is a year-long program to help candidates reach their potential in their organization to successfully lead innovative programming within their organizations,” explains Jerry Brown, Senior Director of Covia Affordable Communities, who helped establish the statewide program and has served as a coach for the past four years.

Brown explains that EMERGE fellows “can be any level of employee. It doesn’t have to be a CEO. It can be a maintenance person or a nurse, which I think is the wonderful thing about it. The supervisor sees the value that you have as a leader – that you can be a leader, not necessarily in the current job you have, but for the organization in some way.”

Lo-li first heard about the program while working at another organization in 2011. “I got that opportunity back then when I was first on the job as a Resident Service Coordinator. But I put it on hold and things kept holding me back [from participating]. So I’m glad that as soon as I was employed by Covia, I got a call saying, ‘Hey, Cammille, we want you to participate.’”

Youssef explains, “I applied for the EMERGE program so that I can professionally grow as a leader, build long lasting professional relationships with other leaders from other organizations and network with other fellow EMERGE members.” For Youssef, “Although I’ve worked in the Long term Care industry the last 25 years, I believe that there is so much more to learn. It is an ever evolving industry. The EMERGE program can help me improve on the skills I already possess and develop other skills I need to become a better leader in the industry.”

Participants in the program meet in person four times a year, participating in site visits at LeadingAge California member communities. They read and discuss four books on leadership development, and participate in monthly team calls between sessions. Each participant also creates an Action Learning Plan, or ALP, to apply what they have learned and bring it back to their workplace.

“It’s a training to help you lead, but it’s not only that,” says Torres. “I feel that this year has helped me to understand people in all their diversity, how to deal with them, how to communicate, how to address employees properly.”

Torres’ ALP involved building a more inclusive culture in her community. “The first thing I did was instead of saying ‘Staff Meeting,’ I changed it to ‘Team Meeting.’ And you know, believe it or not, that Team word made a big difference for some employees. I had people from the Environmental Services department tell me that this was the first time that somebody saw them as part of a team.”

Lo-li is developing a social work mentorship program “by shadowing current employees in different positions, getting their interest in the aging services field.”

The ALPs are not just theoretical projects, but actually get carried out and have an impact on the participants’ organizations. A previous EMERGE fellow implemented Covia’s comprehensive, organization-wide online Accounts Payable system as her ALP.

In addition to what participants bring back to their organizations, “I got really good friends and I appreciate the training because of that,” says Torres. “You learn a lot of things about yourself, about your job, about the people around you.”

As a coach, Brown says, “I like hearing everybody’s personal stories. I like seeing the best practices when we go visit sites. There’s some really wonderful programs out there, innovative things. Covia has some of the most innovative programs within the whole membership of LeadingAge California. We should be very proud of that.”

“I’m really glad that Covia continues to support the program and that Cammille and Rosa both were able to get through the program this year and graduate, and I hope that they encourage others to do so too,” says Brown. “We have to remember that it’s not a cheap program. You are getting the support of your supervisor because you’re not at work. Other people have to fill in for you while you’re away. And so Covia’s really making an investment in your leadership, allowing this education. You’re being honored, I would say.”

“I wish that every employee, every colleague would get to attend, just to get the experience of it,” says Lo-li. “It’s an adventure ride.”

When Mary Linde, Executive Director of St. Paul’s Towers in Oakland, plans development programs for her senior leadership team, “I try to do things that aren’t just about reading and discussing a book,’” she says. In January that led her to bring her team to the LeadingAge California offices in Sacramento.

“It’s typically nurses and licensed administrators who go to the conferences,” Linde observes. “But as I look at my leadership, I see so much talent, and yet they don’t get out of the community and network, partly because they don’t know all the opportunities that exist, and also because they don’t realize they can. As part of our leadership training, I really wanted to connect our team to LeadingAge so that they knew, first of all, the available resources and; secondly, the networking pathways open to them; and finally, that Covia supports them serving outside of our community.”

Linde arranged for her team to travel to LeadingAge California’s Sacramento offices. “When we got there, the LeadingAge staff didn’t just show up,” she says. “They had gift bags for all of us. They had an agenda. They had a folder with handouts for us. They were so excited.”

LeadingAge California President and CEO Jeannee Parker Martin agrees. “Their morning visit gave us an opportunity to learn more about the needs of each team member from a provider perspective, and also an opportunity for them to learn more about the myriad policy, committee, educational and resource opportunities from LeadingAge California staff. It was exciting to have the full team take a day away to meet with us, and we look forward to engaging with them on committees and other activities ahead.”

Sheba Jenness, St. Paul’s Director of Human Resources, is one of the team with a deeper investment in the work of LeadingAge after offering to serve on a committee dedicated to HR issues. Jenness has worked in Aging Services for 10 years, but before going to the LeadingAge offices, she admits she knew practically nothing about the organization. “It was very abstract,” she says. “I knew it existed. I didn’t know how much they advocate on so many different levels. They’re really invested in trying to find different ways to make sure that California is serving older people in a caring, conscientious way.” As part of the HR Group, Jenness will be working with a team doing a wage comparison survey this summer.

Linde is very active in LeadingAge California, serving as an EMERGE Leadership Development Program coach as well as participating as a member of two committees: the Service Excellence Committee and the Member Engagement Committee. As part of the Member Engagement Committee, Linde is encouraging people to participate in LeadingAge’s Age On, Rage On campaign, created to demonstrate to legislators how many people value services for older adults. “It’s not just for us as staff,” she explains. “It’s to get our residents involved so we really bring the issues of aging services to the forefront to our legislators, to our colleagues – everywhere – so that older people and their issues are heard.”

The experience of visiting the LeadingAge office changed Jenness’ perception of the organization. “I thought LeadingAge was a big machine, and it’s not. It’s a lot more hands-on and one-on-one than I expected.”

Linde concurs. “This isn’t some big corporate office collecting dues and not doing anything. These are people who are really committed to aging services and are working on our behalf every day so that we can get continuing education credits and get regulatory information broken down to us in language we understand quickly. And they’re also really lobbying on our behalf for dollars and for services for seniors.”

The invitation to visit is open to other senior communities, and Linde hopes they will take advantage. “I really believe that proverb that says, ‘Iron sharpens iron, so we sharpen one another.’ I believe we need to be truly rubbing shoulders to sharpen each other.”

Parker Martin says, “Mary Linde showed great leadership cultivation by bringing her full management team to LeadingAge California’s office in Sacramento. It offered not only insights into LeadingAge California, but team-building away from their community. We hope to host other communities in the near future, and look forward to deeper engagement at all levels of the organization. LeadingAge California is your association, and we are here to serve in whatever way possible.”

Spiritual Care expands far beyond providing Bible studies or religious services. Spiritual wellness – one of the eight dimensions of wellness – is an important part of Covia’s mission to support well-being for the whole person.

The goal of Covia’s spiritual care programs is to enhance the quality of life of every person by building and deepening community, encouraging meaningful connections, supporting people through the grieving process, and providing resources for a purposeful life at any age or stage.

Each Covia Life Plan and Multi-level community has a chaplain who is available to support those of all faiths or none. Rabbi Meredith Cahn, Chaplain at St. Paul’s Towers, explains, “My job as a chaplain is to help people in their spiritual work—dealing with the emotional and spiritual aspects of aging and loss, dealing with relationship that might be challenging, with forgiveness, or even coping with the way the world is right now. I am there to be present at moments of joy and sorrow and in between.”

Covia strives to provide an environment that fosters spiritual well-being for residents, their families and for Covia’s staff. Covia’s guiding principles are deeply informed by basic values of spiritual well-being, including the concepts of welcome, inclusion, social justice and grace; treating one another with respect, civility and dignity; embracing individuality and diversity; and serving with integrity.

Spiritual Care programs and services at Covia do not seek to proselytize or convert, but to support and respect all in their beliefs or traditions. Chaplain Jacquie Robb at Spring Lake Village says, “Most residents have no idea what a chaplain does, so there is usually some hesitation to seeing me. I want them to acclimate to my presence and assure them I’m not ‘selling’ anything. In my mind I hold the idea of a village vicar who is most often a friend but with the added benefit of being able to share matters in confidence, free from judgment.”

The Chaplains work closely with their Life Enrichment department to provide a wide range of programs meeting a variety of spiritual needs. For example, at St. Paul’s Towers, “We have non-denominational ‘sacred time’ on Monday mornings, integrating residents from all floors as well as staff; we have a weekly meeting to discuss the events of the world—to be able to mourn or celebrate or holler or vent about Charlottesville (and the racism and antisemitism it spotlighted), #MeToo, climate change, et cetera. We have just started a widow and widower’s grief group to help residents who have lost their partner. And we have groups on spiritually healthy aging.” Other communities have had programs such as a group discussion on Handel’s Messiah, the Blessing of the Animals on the Feast of St. Francis, a celebration of the Solstice, meditation groups, and much more – including, yes, Bible study! In addition, religious services are available for those from a range of traditions.

It’s not only the communities that offer Spiritual Care programs. Well Connected also offers many opportunities for participants from around the country to meet for support, reflection, meditation, a daily gratitude group, and other spiritual care programs through their phone- or online-based programs. Once each session, Laura Darling, Senior Director of Communication and Spiritual Care, offers a memorial service so that participants can commemorate Well Connected members who have died – an event that is powerful, even for those who have never met. “I’m consistently moved by the way community is built through Well Connected,” says Darling. “It doesn’t matter that they have never met face to face. The relationships among the participants are strong and real, and it’s important that they get a chance to remember and celebrate their friends.”

Above all, Spiritual Care is grounded in kindness and compassion. “Spiritual care provides individual support to people going through their own challenges feeling the love and care they need,” says Rabbi Meredith.

“Spiritual care encompasses so much more than religion and religious services. It encompasses people’s hopes and dreams, their desire for good connections and for a life of meaning. It can help people deal with the real challenges of aging and loss, in a language that meets people where they are.”