All five Covia Communities are among the 21% of U.S. skilled nursing facilities that have been recognized as a Best Nursing Home for 2020-21 by U.S. News & World Report.
The communities received Best Nursing Homes status by achieving a rating of “High Performing,” the highest possible rating, for Short-Term Rehabilitation, Long-Term Care, or both. Canterbury Woods in Pacific Grove, St. Paul’s Towers in Oakland, and San Francisco Towers all received the recognition for Short Term Rehabilitation. Webster House Health Center in Palo Alto was recognized for its Long Term Care. And Spring Lake Village in Santa Rosa received the honor for both Short Term and Long Term care.
U.S. News gives the designation of Best Nursing Home only to those homes that satisfy U.S. News’s assessment of the appropriate use of key services and consistent performance in quality measures. This year, to accompany the new ratings, nursing home profile pages were updated to include a patient safety summary that reflects COVID-19 data alongside other measurements of safety and related advice on choosing a home or facility amidst the pandemic.
“I am so proud of all our Covia teams and their leadership, especially their implementation of the infection prevention processes that resulted in exceptional resident outcomes during this challenging pandemic,” says Cynthia Shelby, Covia’s Regional Director of Quality and Care, RN, RAC-CT.
All of the communities noted the extraordinary care and efforts given by their team members. Max Brodsky, Health Care Administrator at San Francisco Towers, says, “As I make my rounds checking in with the residents staying at the Health Center, one thing I hear over and over is ‘You have the most wonderful staff working here. They are kind, hard-working, and always do their best.’ It’s our culture of respect and integrity, and staff who embrace our philosophy that makes us the best and a five star facility.”
At St. Paul’s Towers, Health Care Administrator Connie Yuen says, “Our staff works from the kindness and love in their hearts. We’ve been told time and time again we do not work with patients, we work with residents that become a part of our family that we love and care for. The staff go above and beyond to connect with residents and take it a step further by providing updates, photos and spontaneous phone calls to give loved ones peace of mind.” Executive Director Mary Linde adds, “We at SPT are delighted to be among the best nursing homes in the country. But it comes as no surprise because we see the care, and the relationships that drive that care, on a daily basis. I believe the staff in our SPT SNF are, indeed, among the best in the industry.”
Kris Hermanson, Health Care Administrator at Spring Lake Village which was rated as High Performing for both Short Term and Long Term care, says, “It’s satisfying knowing you are giving quality care to our residents who deserve and have earned it!”
Now in its 11th year, the U.S. News Best Nursing Homes ratings and profiles offer comprehensive information about care, safety, health inspections, staffing and more for nearly all of the nation’s 15,000-plus nursing homes. The Best Nursing Homes ratings reflect U.S. News’ exclusive analysis of publicly available data using a methodology defined by U.S. News that evaluates factors that it has determined most greatly impact patient and resident care, safety, and outcomes.
“U.S. News strives to provide access to information that allows consumers to make educated decisions on all types of care,” said Ben Harder, managing editor and chief of health analysis at U.S. News. “Updating the profiles to include a patient safety summary that highlights COVID-19 data paired with other measures of care arms families, caregivers and patients with the information needed to make a decision that keeps safety at the highest priority.”
The Best Nursing Home finder features ratings on both long-term and short-term care. The Long-Term Care Rating aims to provide prospective residents who need help with daily activities, and their families, with analysis and information regarding the quality of care provided by nursing homes. The rating includes data on staffing, success in preventing ER visits and pneumonia vaccination rates, among other metrics. The short-term rating incorporates measures of quality including consistency of registered nurse staffing, use of antipsychotic drugs and success in preventing falls.
U.S. News & World Report is the global leader in quality rankings that empower people to make better, more informed decisions about important issues affecting their lives. A digital news and information company focused on Education, Health, Money, Travel, Cars and News USNews.com provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. More than 40 million people visit USNews.com each month for research and guidance. Founded in 1933, U.S. News is headquartered in Washington, D.C. For more information behind both U.S. News ratings please refer to the FAQ.
Our residents and staff give back to the greater community all year round, but in this season of sharing, this generosity takes on special meaning.
St. Paul’s Towers started off the season by surprising Oakland’s First Responders with baked goods and treats for Thanksgiving as well as personalized notes thanking them for their work. “It’s important to remember those who cannot spend the holidays with their loved ones which is why we always look forward to doing something special for our first responders,” says Life Enrichment Director Connie Yuen. “Residents really enjoy decorating cookies or writing notes to be given away and our staff enjoy personally thanking those who put their lives on the line for our community.”
Also in Oakland, Carolyn Bolton, Covia’s Director of Senior Resources for Alameda County, organized a fabulous Thanksgiving meal delivery for 200 older adults from Oakland to San Francisco! Staff members from Covia Well Connected, Covia Home Match, and the Covia Foundation were there to help stuff all the goodie bags. They even got to say hello to one of our newest Home Match San Francisco participants, Nora, who volunteered for the event. Carolyn and her team, including Katharine Miller, Executive Director of the Covia Foundation, returned at Christmas to deliver 210 dinners to isolated seniors.
In Palo Alto, Webster House hosts an annual bake sale with the proceeds going to a community cause. This year, the funds went to Pets in Need, a local non-profit organization that runs two no-kill shelters in Santa Clara County. “In addition to the bakery items, the senior residents donated their hand-made jewelry, and one talented staff member baked fancy dog biscuits for the pets,” according to Pat Lau, Webster House Activity Coordinator. The bake sale raised $700 for Pets In Need.
For the past 15 years, Spring Lake Village staff members have taken on the role of Santa for children in Sonoma County through an annual toy drive. “It is something very special to our community,” says Liz Green, Director of Programs & Transportation. “This truly shows the character of our staff. Many buy not just one toy per child, but often times two or three. We used to do 25 tags, but have increased it to 35 in recent years because of the popularity. All 35 requests have been met by our staff!”
Our communities are always looking for new ways to give back. San Francisco Towers hosted its first ever blood drive just two days before Christmas. Coordinated by San Francisco Towers Life Enrichment Director, Megan Sullivan, the Vitalant Bloodmobile arrived at SFT at 10am on December 23rd. During the blood drive, which ran from 10am to 2pm, they collected 12 pints of blood with donations from staff and residents, including night shift nurse Jessa Chatto who came in just for the occasion!
“Having been a regular blood donor for 30 years, it was important to me to bring this opportunity to our residents,” says Sullivan. “Giving blood is one of the greatest gifts we can share with others, but it also gives us feelings of accomplishment, value and meaning. Our residents were grateful for the opportunity to be needed and have purpose. And they’re already signing up for the next one!”
All of us at Covia know that feeling of accomplishment, value, and meaning that comes from paying it forward and giving to others. We’re glad to know we have been able to make a difference in many lives, and we look forward to bringing more joy to the world around us in 2020!
The holidays are in full swing at Covia! Each community and program have their unique way of celebrating the season, from fun decorations and holiday parties to annual traditions and special events.
Webster House & Webster House Health Center
At Webster House Health Center, the lobby is always decked out in a particular theme for the holiday season. Last year, it was Grinchmas and this year the lobby is filled with Santa’s Workshop and gingerbread buildings. A large tree with swooping red ribbons and stocked with elegantly wrapped presents finishes off the festive display.
Elsewhere in the center, residents and staff have been practicing their Christmas carols, preparing for the holiday concerts that will take place on the different floors. Webster House chaplain, Lily Godsoe notes “this is a long standing tradition at the Health Center and the residents in particular are excited about it.”
Webster House Independent Living has been adding in new traditions along with established favorites. A Christmas tree and menorah dedication led by the chaplain was a new way to ring in the season, with residents gathering in the lobby to admire the elegant display that features an angel topper and poinsettia accents.
Over the December months, the tree has been looking over a growing pile of toys, collected for the San Francisco 49ers Academy in East Palo Alto. December is a giving time at Webster House from the toy drive to the annual bake sale put on by Webster House, Webster House Health Center, and Lytton Gardens. Treats are baked by residents and staff as well as donated by local restaurants. Each year, the bake sale proceeds are donated to a local charity. This year’s charity is Pets in Need, a local rescue that also brings dogs to the Webster House Health Center and Lytton Garden communities to meet with the residents.
Resident Service Coordinators
Covia Resident Service Coordinators connect residents to vital services at affordable communities throughout the Bay Area and Southern California. Traditions at many of these communities center on potlucks and parties where residents can socialize and share in the festive season. RSC Jennifer Wright at Redwood Shores will be celebrating with a Black and White themed party. She notes “we want to continue the tradition of doing a theme party as it gives residents a chance to dress up.”
Sunny View West in Cupertino will join in a potluck with the neighboring Sunny View Manor community where residents and their families can get together and celebrate the season. They’ll sing hymns together and participate in festive activities on top of sharing a delicious meal.
San Francisco Towers
The Christmas Circus Wagon was inspired by a resident’s ornament and the hard work of a couple of residents that brought the ornament to life but full size. The wagon hosts miniature amusement park rides, buildings, a moving train, and miniature people and trees enjoying the scene. It’s a welcome sight in the SFT lobby and if you’d like more information on its construction and inspiration, please read our blog post from last year dedicated to its history.
The holiday house is a new addition to the decorations this year. A homemade dollhouse, lovingly created for Olivia Guthrie by her father, the holiday house is decorated for the season. Its doors stand open so that visitors can look through each room of the house and even watch Santa and his reindeer up on the rooftop.
Restored and refinished, the furniture and a majority of the miniatures are from the period the dollhouse was created: 1938. The house resembles Colonials in the suburbs of Chicago, even including an Illinois flagstone around the front. It features festive decorations inside and out as the holiday house residents celebrate right alongside the residents of San Francisco Towers.
Olivia Guthrie hopes that the house will bring back “pleasant memories of holidays past.”
The holidays are the sweetest time of year at Support Services. The annual cookie exchange was a hit with treats ranging from brownies and eggnog cookies to lemon cheesecake bars and chocolate crinkles. Participants got to take home a full Tupperware of the delicious sweets to share with family and friends.
The culmination of holiday celebrations at Support Services is the potluck, white elephant gift exchange, and ugly Christmas sweater contest. A full spread of appetizers, main dishes, and desserts are enjoyed by staff decked out in their most eccentric holiday attire. The celebration culminates with the white elephant gift exchange. This year saw incredible participation with 37 wrapped gifts that ranged from blankets and candles to an elegant bread slicer, board games, and chocolates. Everyone went home with a smile on their face and a new trinket or treat.
St. Paul’s Towers
At St. Paul’s Towers, a full array of holiday décor, programs, and services make the community feel particularly festive. For the four weeks leading up to Christmas, visiting clergy from different denominations of Christianity perform a weekly Advent service full of hymns and celebrations of the Advent season.
Resident and staff led Christmas tree decorating gives everyone the chance to deck the halls, while later in the month, cookie decorating celebrates the sweeter side of the season.
During the eight nights of Chanukah, St. Paul’s Towers chaplain, Rabbi Meredith Cahn, and residents hold a nightly Chanukiah lighting, sing, share memories and blessings, and tell stories to celebrate the holiday. On one evening, they will share “latkes and other treats to remember the food.”
St. Paul’s Tower’s Program Coordinator, Connie Yuen, says, “We always have a great energy at SPT, but during the holidays, the feeling is extra special. From the way we greet one another to the exchange of hugs and high fives, there is a lot of love in the building.”
During this jolly time of year, full of festivities and traditions, all of us at Covia would like to wish you and yours a bright and merry holiday season.
Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.
In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.
Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”
Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended. Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.
Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend. I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees. Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”
Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”
Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.
Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years. My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best. At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore. I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this. Such a celebration of life!”
In January, Webster House welcomed Mehrad “Rod” Moshiri as its new executive director. He’s spent his first month getting to know the community, both staff and residents.
“The first thing that I think I noticed about Webster House is that people care,” he says. “From the line staff to upper management, everybody cares about the residents who live here, which is great. Everything else can be learned. People caring is something you either have it or you don’t.”
After emigrating to the Bay Area from Iran in 1988 at the age of 15, Rod attended San Jose State University, getting a Bachelor’s degree in Occupational Therapy. His first job was as an Occupational Therapist in a Skilled Nursing Facility in Alameda. After that, he moved to San Francisco where he worked first as a rehabilitation manager, then became a case manager and director of case management while at the same time earning his MBA. Meanwhile, he learned of an opportunity to enter an Administrator in Training program: “I applied, I got in, and got my Masters and became an Administrator at the same time.” After getting his Administrator’s license and MBA, Rod managed Skilled Nursing Facilities for about 16 years.
Because Rod’s prior experience has mostly been as the administrator of places like Webster House Health Center, one of his first goals is to get more exposure to the Independent Living side of the community. In his short time here so far, he’s visited the dining committee, the financial study group, and presented at his first Fireside Chat – an all-community update that happens monthly – as well as getting to know individual residents.
“We have the greatest residents,” he says. “They’re very welcoming. They’re very casual. They’re more than happy to converse with people that are interested and letting them know why they’re here,” such as the fact that they can walk half a block to get to downtown Palo Alto.
His first impression of Webster House Health Center, which provides rehabilitation services and skilled nursing, is that “for the size of the health center, it’s a smooth running operation. And that’s typically not achievable unless you have competent people in place. Room for improvement? Always. But looking at it from a global perspective, it’s a smooth-running operation.”
“Because I have the background and experience in the health center side, I would confidently tell people that the care they will receive here is by far much better than 85-90 percent of the skilled nursing facilities in the area,” he says.
Rod was drawn to the position because Webster House and Covia have a good reputation as an employer in the area of senior living. The Assistant Executive Director of St. Paul’s Towers, Maggie Youssef, and Rod had worked together previously and “she spoke very highly of the company,” Rod says. “I can tell you that everyone I have met so far has been great. And I do get emails saying, ‘Everything OK? Do you need anything?’ Knowing that I’m newer to the position, knowing that I may need something, they’re taking the first step to reach out to me before I reach out to them, which is wonderful.”
Being the Executive Director of a Life Plan Community is not an easy role to fill. “You need to be able to wear multiple hats. You need to be able to think on your feet. You need to be able to put out fires right away. And you need to be able to remember that you’re dealing with people’s lives,” Rod says. “It is a tough business. Different personalities, different challenges, different situations. That’s what’s tough about it.”
At the same time, “You can make a difference in people’s lives and well-being,” Rod notes. “What I like about it is that there are no two days that are the same. It never gets boring.”
Especially with so many interesting people around. “I love and welcome conversations. I live by the fact that I have an open-door policy. I invite people to come in and say hi to me in my office. I’m enjoying every day that I’m here and I’m learning a lot.”
On Thursday, October 18th, residents and staff throughout Covia participated in the Great ShakeOut, an earthquake safety drill. From Santa Rosa to Southern California, Covia took time to “Drop, Cover, and Hold On” and then gathered to review and reflect.
“An earthquake drill like the Great ShakeOut is an example of staff and residents increasing their safety awareness by practicing what they have learned,” says Grant Edelstone, Senior Director of Risk Management. “When a person drops, covers and holds on and then responds to a simulated fire or burst pipe or power outage, they increase their readiness for an actual earthquake.”
Even before the event, people were getting prepared. Covia’s Resident Service Coordinators working in Senior Affordable Housing communities throughout California assisted Housing Administrators with a pre-drill information meeting. Topics discussed included an explanation of the Great Shakeout and what was to be expected as well as evacuation options and routes. San Francisco Towers offered an Emergency Preparedness Department Update in advance of the drill and invited residents to prepare in advance by scouting out the safest place to be in their apartment in case of an earthquake.
San Francisco Towers, which was built after the 1989 Loma Prieta earthquake, has participated in the drill for years. Executive Director Christina Spence says, “We participate so residents and staff are prepared for the likely event of an earthquake that impacts our community.” The drill at the Towers involved more than Covia staff and residents, Spence reports. “Our California Department of Public Health Life Safety surveyor showed up right at 10:18. She ‘dropped, covered and held’ right along with us!”
Sadie Bracy, Housing Administrator at Jennings Court in Santa Rosa says, “We made noise with pots and pans and flickered the lights to simulate an earthquake. Two residents actually got on the floor under the table! Then we talked about the potential impacts of an earthquake afterword. We also talked about the safety of the building and installing the seismic gas shut off valve for more safety of Jennings Court.”
At Support Services, Covia’s administrative offices in Walnut Creek, an announcement over the PA alerted everyone in the building to the start of the drill. Afterwards, staff received a demo on go-bags and the locations of safety equipment and exits. “Last year during the fire [in Santa Rosa], I heard more than one resident say they’d been told to prepare a go-bag, but they didn’t think they’d actually need it,” says Laura Darling, a member of the Covia Safety Committee. “You don’t know you’ll need it until you do.”
Covia also prepared for the safety of seniors who would be unable to move themselves in the case of an emergency. At Webster House Health Center in Palo Alto, everyone participated in the drill. “All 3 floors participated along with vendors and home health agencies in the community during the drill. We had families and volunteers participating too,” says Assistant Executive Director Linda Hibbs. “I was stationed on 4th floor and the staff actively participated and moved the residents to a safe location.”
Hibbs continues, “After the drill was over we discussed why we have drills, what to do in a drill and how did the staff and residents think the drill had gone. The residents said thank you to the staff for practicing the drill and including them too. A few residents said they were happy that Webster House cared enough about them to practice if an earthquake happened and included residents in the drill.”
These drills are valuable preparation, Edelstone explains. “When there is a real earthquake, staff may react faster without thinking because of their practice. It can help them whether at home, work or traveling. Similarly, regular fire, disaster, active shooter and other drills increase safety readiness.”
And drills are just one part of building a culture of safety at Covia. “Covia has a commitment to safety in all levels of the organization,” says Edelstone. “Covia promotes a safety culture. This culture of safety’s goal is to achieve consistently safe operations that minimized adverse events. It represents a blame-free environment where everyone is able to report mistakes or errors or near misses or safety hazards, without fear of reprimand or punishment. A culture of safety encourages staff collaboration to solve safety problems. It strives to prevent or reduce errors and improve overall quality.”
Sadie Bracy at Jennings Court says, “A culture of safety means we anticipate that there will be an emergency at one point and we prepare ahead of time for it. That we take keeping our residents safe very seriously. And that we are constantly trying to improve our emergency responses.”
After graduating from high school in Vallejo, Jasphere “Phey” Abuan wanted to be a biochemist. “I was actually in a biochem program back in the day,” she says, “and then life happens.” In 2000, she left an abusive relationship, took her 8-month-old daughter and the $30 she had in her pocket and moved home to live with her mother. Now, with the support of Covia’s employee Educational Assistance program, she is preparing to enter a graduate program for a Master’s Degree in Physician’s Assistant Studies.
After returning to Vallejo, Phey joined a temp agency that assigned her to construction companies. “I did subcontracting, I did liens, I did accounts payable stuff. I picked it up really quick. And I picked up the 10 key really fast too. That’s when I decided, ‘I have this kid. I need to do something. And I can’t do anything without a degree.’” While working, she got her Bachelor’s Degree in Business Management and a minor in accounting in 2009. But she still hoped to work for a health-related organization.
Married and with a second child, Phey got laid off from her job with the construction company in 2010. “I got into another temp job I didn’t like so much. It was still construction but more, like, pipes. It paid the bills. I was still looking for something and then [in 2012] I got an opportunity for another temp to hire job here. They told me it’s a senior living community management type company and I’m like, ‘Yes! This is what I want.’ So I finally got in here, got my foot in the door.”
Her work with Covia took her to visit Webster House Health Center. “I would go there and I would see the facility and it intrigued me.” Observing the Certified Nursing Assistants (CNAs), nurses, and others made Phey revisit her dream to enter the medical field – a dream that was also part of her family history. Her father had studied to be a doctor in the Philippines, but the death of his father had interrupted his studies. Instead, after immigrating to the US with Phey and her two siblings, he had had to work two or three jobs just to make ends meet for his family.
At Covia, “my manager pushed us to look into the Educational Assistance program at every finance meeting we had,” Phey says. However, she didn’t think she qualified since the program is for training directly related to a person’s job or career path at Covia. “I thought, it can’t be applied to me, because I want to be a PA [Physician’s Assistant] and I don’t think there’s a lot of PAs employed directly here. So I talked to Prab [Brinton, VP of HR] and Prab said, ‘It’s still a medical line. You can totally do that.’”
Phey began her studies in 2016. “Every new fiscal year, I applied to complete one grueling class. In 2016, I completed my Chemistry class. In 2017, I completed my Anatomy & Physiology class, and in 2018, I have completed my Biochemistry class using the Educational Assistance program here at Covia. I coordinated the most expensive courses first and paid out of pocket with my other courses. I also took advantage in borrowing from my Covia 403b to pay for other classes.” Her final class this semester is Human Biology at Diablo Valley College. “We get to dissect a pig. I’m so excited!”
In January, Phey plans to get her certificate to be a CNA. While continuing in her full-time position as Payroll Specialist at Support Services, she will also work on getting at least 2,000 direct care hours as a CNA at Covia Communities before applying for Physician’s Assistant programs.
“One thing led to another for me and it was kind of – I don’t know, it was just magical. If you asked me when I was hired here, I had no clue. But one question I had that I actually asked opened up doors for other opportunities that can advance my career. And that I did not expect,” Phey says.
Her biggest advice for Covia employees who wonder if this benefit applies to them is simply to ask. “There’s so much opportunity that we as Covia Communities give our employees. If you’re interested, get the information. There are so many benefits out there – not just medical benefits. Our HR group has a lot of information that can guide you through these things. So if you’re interested in any – even if you don’t know if there are benefits out there, ask. It doesn’t hurt to ask.”
When Pat Lau, Activities Coordinator for Webster House in Palo Alto, first created the Healthy Connections program in 2016, she had no idea the kind of impact it would eventually have.
“I thought, ‘Oh, I’ll just have a little volunteer program. They can work with the residents, meet them, talk to them,’” she says. “But it evolved into so much more.”
Now in its third year, Healthy Connections partners with Stanford University’s Office of Undergraduate Advising to provide pre-med students with a setting to gain clinical experience as well as giving residents in the Health Center the personal connections that studies continue to show are beneficial to people’s health and well-being.
Webster House and its affiliated Health Center are located just a mile away from Stanford University. With physicians from Stanford and the Palo Alto Medical Foundation making rounds at the Health Center daily, the program offers valuable experience for students interested in exploring the medical field.
In addition, the program exposes pre-med students to the need for, and importance of, geriatrics as a medical specialty. According to the American Geriatric Society, 20,000 geriatricians are required to keep up with the need right now, and that need will only grow as the population ages. There are currently fewer than 7,300 certified geriatricians practicing nationwide.
Volunteers for the Healthy Connection program must spend a minimum of three hours each week with the residents and at least 100 clinical hours at the Health Center. “Most of the students, though, work well beyond the hundred hours and some have gone on to two hundred hours,” according to Lau.
Students must be 18 years old, pass a criminal background check, be screened for tuberculosis, and attend an in-depth orientation. “There’s a number of regulations and things they need to know about if they’re going to be in a health care setting and working with a vulnerable population such as older adults,” Lau explains, including the Health Information Portability and Accountability Act (HIPAA), patient rights, elder abuse, infection control, and safety procedures.
So far, 12 students have participated in the program. Four of the 12 students who have been through the program have been accepted to medical school.
“Everyone seemed to benefit,” Lau says. “The student was exposed to a clinical environment, but most of all, there was a very strong, caring, and reliable relationship.”
Healthy Connections recently received a Sereno Group 1% For Good grant from the Palo Alto office. 1% for Good provides grants to local organizations that are active in improving our communities. Sereno Group Palo Alto will be supporting Healthy Connections from July through September 2018.
Brian Chancellor from the Sereno Group says, ““We were intrigued and touched by the inter-generational experience between the students and the residents. It’s exciting to support them all in their care and cultivation of such a relationship when it is so greatly needed and appreciated.”
As the new school year begins at Stanford, students can anticipate another benefit of participating in the Healthy Connections program: Dr. Peter Pompei, a professor at the Stanford Medical School, general internist and geriatrician with 20 years of clinical experience, will serve as the program’s medical director, providing mentorship and support for the students.
But it’s the relationships built between the residents and students that most impresses Lau. “These students really help support these older adults. They improve the quality of their lives. And for me, I can’t tell you what I feel when I see some of these individuals smile.”
For more information on the Healthy Connections program, please contact Pat Lau at email@example.com.
January 21-27 is Activity Professionals week. But what is an activity professional? And what do they do?
“From an outsider’s perspective, one assumes that we play bingo every day. This is not the case,” says Connie Yuen, Program Coordinator for St. Paul’s Towers in Oakland. “Our activities aim to stimulate the mind and body, awaken your senses, enrich lives and make an impact to the culture of our community.”
Executive Director Mary Linde agrees. “What is amazing about activities/life enrichment at St. Paul’s is that it truly is Life Enrichment. The kinds of activities are broad and so engaging. We bring residents across all levels of care together so no one feels marginalized.”
The activities at each community vary depending on the interest of the residents. Megan Sullivan from San Francisco Towers says, “The majority of programs provided at SFT are based on resident input; they help support the unique culture here. As Life Enrichment Director, I work directly with the [Resident] Program Committee to schedule all special concerts and lectures. I also add my own programming, based on resident interests, such as online talks from the Harvard Institute of Politics.”
Activities are also designed with the eight aspects of wellness in mind: Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Social and Spiritual.
“Activity professionals create programs to be beneficial and therapeutic to increase overall well-being and quality of life in individuals, by determining their interests and finding what activities provided can best suit them,” says Alexis Kendrix, Director of Activities at Webster House Health Center in Palo Alto.
“I wish that people knew more about the benefits of participating in wellness activities. People should want to participate in activities because of the enjoyment and fulfillment, instead of just to keep busy. Providing activities that are of people’s leisure interests is meaningful to their overall well-being,” Kendrix adds.
Mary Lou Kelpe, Director of Wellness for Canterbury Woods in Pacific Grove, explains, “When we go to Point Lobos State Reserve with multiple docents and have a picnic, it’s much more than a walk and lunch. It’s Emotional, Environmental, Intellectual, Physical, Social and Spiritual Wellness. I believe that’s why we feel so great, after spending time engaging in nature.”
“The active imaginations and energy of our professionals working in tandem with the residents lead to extraordinary events and activities,” says Norma Brambilla, Executive Director of Canterbury Woods. “Truly the trick is finding some one thing to entice each person. Variation is key. The challenge to these professionals is never-ending and their caring and ideas are boundless. It would be so boring without them!”