Interview with/Entrevista con Lizette Suarez, Program Manager/Coordinadora de Programa Well Connected Español
To learn more about Well Connected Español, visit our webpage at https://covia.org/services/well-connected/bien-conectado/.
Para obtener más información sobre Well Connected Español, visite nuestra página web en https://covia.org/services/well-connected/bien-conectado/.
For those who don’t know, what is Well Connected?
Well Connected is a phone and online program offering activities, education, friendly conversation, and an assortment of classes and support groups to older adults accessible from the comfort of home.
|Para los que no saben, ¿Qué es Well Connected?
Well Connected es un programa telefónico y en línea que ofrece actividades, educación, conversación amistosa y una variedad de clases y grupos de apoyo para adultos mayores accesibles desde la comodidad de su hogar.
|Has Well Connected had groups or classes in Spanish or any other languages before?
Yes, Well Connected has offered classes in Spanish and Russian over the years, but without designated staff who spoke those languages it was hard to gain traction. With designated Well Connected Español staff we are better equipped to connect Spanish speaking older adults with programs they can enjoy.
|¿Ha tenido Well Connected grupos o clases en español o en otros idiomas antes?
Sí, Well Connected ha ofrecido clases en Español y en Ruso a lo largo de los años pero sin personal designado que hablaba esos idiomas era difícil ganar terreno. Con personal designado para Well Connected Español, estamos mejor equipados para conectar a adultos mayores que hablan español con programas que puedan disfrutar.
|Why did Well Connected decide to offer a program in Spanish?
There has been expressed need from service providers and from within the Spanish-speaking community. With the support of Navigage and Metta Fund, Well Connected Español was born. We hope to be able to offer Well Connected in more languages in the future.
|¿Por qué Well Connected decidió ofrecer un programa en español?
Se había expresado la necesidad de los proveedores de servicios y de la comunidad latina. Con el apoyo de Navigage y Metta Fund, nació Well Connected Español. Esperamos poder ofrecer Well Connected en más idiomas en el futuro.
How did you hear about this project, and why did you decide to get involved?
I heard of this posting via Indeed.com, from the moment I read the listing I knew it was a project I wanted to be a part of. I grew up very close to my grandparents and older adults all throughout my childhood. As an adult, that did not change much. I am amazed by their wisdom, their life knowledge and experiences. The more I am exposed to them the more I have access to information I wouldn’t learn otherwise because it is stored and unique to them and their personal stories.
|¿Cómo se enteró de este proyecto y por qué decidió involucrarse?
Me enteré de esta publicación a través de Indeed.com, desde el momento en que leí el listado, sabía que era un proyecto del que quería formar parte. Crecí muy cerca de mis abuelos y adultos mayores a lo largo de mi infancia. Ahora como adulta eso no a cambiado mucho, estoy asombrada por su sabiduría, su conocimiento de la vida y sus experiencias. Cuanto más me expongo a ellos, más acceso tengo información que no aprendería de otra manera porque está almacenada y es única para ellos y sus historias personales.
Have you talked to any Latino elders about this program? What do they think?
Yes, I began promotion of the program both locally in the Bay Area and through virtual trainings to reach Latino elders across the country. I have done presentations at senior centers and at senior housing facilities. The biggest challenge is getting people to understand this new way of thinking about community. Once people understand the concept, the feedback has been positive, with and lots of excitement.
|¿Has hablado con algún anciano latino sobre este programa? ¿Qué piensan ellos?
Sí, comencé a promover el programa tanto a nivel local en el Área de la Bahía como a través de capacitaciones virtuales para alcanzar personas mayores latinas en todo el país. He hecho presentaciones en centros para personas mayores y en instalaciones de vivienda para personas mayores. El mayor desafío es lograr que las personas entiendan esta nueva forma de visualizar comunidad. Una vez que las personas entienden el concepto, la retroalimentación ha sido positiva, y con mucha emoción.
What are you going to offer for this first session?
For the first session we will be offering the following activities;
|¿Qué vas a ofrecer para esta primera sesión?
Para la primera sesión estaremos ofreciendo las siguientes actividades;
Apreciación de Arte
Introducción al Tejido Basico
Serie de Viajes Desde el Sillon serie;
Peru, Mexico e Italia
Como Vivir Una Vida Saludable
¿Sere yo Co-dependiente?
Día de la Madres
Estado de Well Connected Español (Foro Comunitario)
How can people sign up to join?
They can register the following ways for the program;
|¿Cómo pueden las personas registrarse para unirse?
Pueden registrar de las siguientes formas para el Programa;
Teléfono: (877) 400-5867
Correo Postal: 881 Turk Street | San Francisco, CA 94102
WhatsApp: (415) 602-9518
What if people want to volunteer? How can people get involved?
People can get involved as a facilitator for activities, as a member of the advisory council to advise program manager or as a volunteer helping promote and or send birthday and thank you cards out. To get involved, you can call me, Lizette, at (877) 400-5867 or email me at email@example.com.
|¿Qué pasa si la gente quiere ser voluntario? ¿Cómo pueden involucrarse las personas?
Las personas pueden participar como facilitador de actividades, como miembro del Comité Asesor para asesorar coordinador de programa o como voluntario para ayudar a promocionar y / o enviar tarjetas de cumpleaños y de agradecimiento.
Para participar, puede llamarme, Lizette, al (877) 400-5867 o envíe un e-mail a firstname.lastname@example.org.
What else do you want people to know about Well Connected Español?
Well Connected Espanol is a program by and for Latino elders. This program is only possible with the participation and volunteerism of the community. Together, we put together a great selection of classes and facilitators to make the experience very enjoyable for participants. We hope people participate, consider volunteering, and help us spread the word that Well Connected Español is launching and is here to stay!
|¿Qué más quieres que la gente sepa sobre Well Connected Español?
Well Connected Espanol es un programa de y para personas mayores Latinas. Este programa solo es posible con la participación y voluntariado de la comunidad. Juntos, organizamos una gran selección de clases y facilitadores para que la experiencia sea muy agradable para los participantes. ¡Esperamos que la gente participe, considere ser voluntario y nos ayude a difundir la noticia de que Well Connected Español se está lanzando y está aquí para quedarse!
The Well Connected and Well Connected Español Spring Session begin Monday, April 8, 2019.
La sesión de primavera de Well Connected y Well Connected Español comienza el lunes 8 de abril de 2019.
This is our second year hosting the Creative Aging Symposium, Power to Change. This online symposium is a place for us to gather around a really profound notion: that aging is a journey ripe with opportunities for creative exploration. This may seem radical. It’s contrary to society’s story that aging is all about loss, but this view of aging as creative growth has been an emerging thread for quite some time, and I’m so appreciative that it’s now reaching our collective conscious. I’ve never been so excited to become an older adult myself.
I recently read this quote in The Creative Age by Gene Cohen, whose work laid the foundation for the current movement that we call creative aging. “When we talk about creativity, I’m not referring simply to the paint on canvas type of artistic creativity, nor do I mean those visionary thinkers whose imaginative ideas and inventions have shaped or shaken civilizations. Creativity is built into our species, innate in every one of us, whether we are plumbers, professors, short order cooks or investment bankers. It is ours, whether we are career oriented or home centered. It is the flame that heats the human spirit and kindles our desires for inner growth and self-expression. Our creativity may emerge in many different ways, from the realm of art, science, politics, to the pursuit of an advanced college degree, a new hobby, or a public spirited community activism.”
So today, for the symposium, I invite you to think about your own creativity and how it relates to growing older. What is it about being older that puts you in a unique position for creative growth?
Click here to read the full transcript of the 2019 Creative Aging Symposium.
Spiritual Care expands far beyond providing Bible studies or religious services. Spiritual wellness – one of the eight dimensions of wellness – is an important part of Covia’s mission to support well-being for the whole person.
The goal of Covia’s spiritual care programs is to enhance the quality of life of every person by building and deepening community, encouraging meaningful connections, supporting people through the grieving process, and providing resources for a purposeful life at any age or stage.
Each Covia Life Plan and Multi-level community has a chaplain who is available to support those of all faiths or none. Rabbi Meredith Cahn, Chaplain at St. Paul’s Towers, explains, “My job as a chaplain is to help people in their spiritual work—dealing with the emotional and spiritual aspects of aging and loss, dealing with relationship that might be challenging, with forgiveness, or even coping with the way the world is right now. I am there to be present at moments of joy and sorrow and in between.”
Covia strives to provide an environment that fosters spiritual well-being for residents, their families and for Covia’s staff. Covia’s guiding principles are deeply informed by basic values of spiritual well-being, including the concepts of welcome, inclusion, social justice and grace; treating one another with respect, civility and dignity; embracing individuality and diversity; and serving with integrity.
Spiritual Care programs and services at Covia do not seek to proselytize or convert, but to support and respect all in their beliefs or traditions. Chaplain Jacquie Robb at Spring Lake Village says, “Most residents have no idea what a chaplain does, so there is usually some hesitation to seeing me. I want them to acclimate to my presence and assure them I’m not ‘selling’ anything. In my mind I hold the idea of a village vicar who is most often a friend but with the added benefit of being able to share matters in confidence, free from judgment.”
The Chaplains work closely with their Life Enrichment department to provide a wide range of programs meeting a variety of spiritual needs. For example, at St. Paul’s Towers, “We have non-denominational ‘sacred time’ on Monday mornings, integrating residents from all floors as well as staff; we have a weekly meeting to discuss the events of the world—to be able to mourn or celebrate or holler or vent about Charlottesville (and the racism and antisemitism it spotlighted), #MeToo, climate change, et cetera. We have just started a widow and widower’s grief group to help residents who have lost their partner. And we have groups on spiritually healthy aging.” Other communities have had programs such as a group discussion on Handel’s Messiah, the Blessing of the Animals on the Feast of St. Francis, a celebration of the Solstice, meditation groups, and much more – including, yes, Bible study! In addition, religious services are available for those from a range of traditions.
It’s not only the communities that offer Spiritual Care programs. Well Connected also offers many opportunities for participants from around the country to meet for support, reflection, meditation, a daily gratitude group, and other spiritual care programs through their phone- or online-based programs. Once each session, Laura Darling, Senior Director of Communication and Spiritual Care, offers a memorial service so that participants can commemorate Well Connected members who have died – an event that is powerful, even for those who have never met. “I’m consistently moved by the way community is built through Well Connected,” says Darling. “It doesn’t matter that they have never met face to face. The relationships among the participants are strong and real, and it’s important that they get a chance to remember and celebrate their friends.”
Above all, Spiritual Care is grounded in kindness and compassion. “Spiritual care provides individual support to people going through their own challenges feeling the love and care they need,” says Rabbi Meredith.
“Spiritual care encompasses so much more than religion and religious services. It encompasses people’s hopes and dreams, their desire for good connections and for a life of meaning. It can help people deal with the real challenges of aging and loss, in a language that meets people where they are.”
When the summer session of Well Connected begins on Monday, July 9th, it will include a new season of virtual visits to museums throughout the United States in a series called Museums at Home.
Amber Carroll, Director of Well Connected, remembers attending a program with the Oakland Museum. “I was blown away by how amazingly descriptive, fun, and educational a virtual tour could be. The participants loved it! At that moment I started fantasizing about creating a Museums Without Walls program. When Katie [Wade, Assistant Director of Well Connected] came on board, she made my dream a reality.”
And the reality is powerful for participants. Carroll explains, “Imagine how crowded the Art Institute of Chicago was for the John Singer Sargent exhibit this past spring! Museums at Home provides the opportunity to view exhibits without travel, without crowds, without admission fees, and without sore feet. Because we additionally train docents about accessibility for low-vision and blind participants, the experience really feels like you’re there without any of the hassles.”
This session’s museum visits include exhibits at the Art Institute of Chicago, the Fine Arts Museum of San Francisco, the Asian Art Museum of San Francisco, the South Carolina State Museum, the Contemporary Jewish Museum, and the Minneapolis Institute of Art.
Wade says, “Some participants remember visiting these museums with their children, or learning about an artist in school, or spending hours in a particular museum and they value the opportunity to recreate those experience in a new, more accessible way. Others have felt a shift in how they view important moments in American history. Some are newly exploring art and find it meaningful to be able to ask questions of the docent and other participants. There’s a little something for all.”
She continues, “Museums at Home reminds me that art is such a powerful tool for personal growth – it sparks new ways of thinking, innovation, and brings people together.”
Well Connected is a Covia Community Services program. To find out more about Well Connected, visit https://covia.org/services/well-connected/. You can download the current catalog here to learn more about Museums at Home and the many other programs, support groups, and educational sessions offered by Well Connected.
World Elder Abuse Awareness Day is June 15. The National Center on Elder Abuse created this information as a downloadable document.
Our communities are like buildings that support people’s wellbeing. Sturdy buildings ensure that people are safe and thriving at every age. We all have a part to play in this construction project. Here are 12 things everyone can do to build community supports and prevent elder abuse.
- Learn the signs of elder abuse and neglect and how we can collectively solve the issue.
- Talk to friends and family members about how we can all age well and reduce abuse with programs and services like improved law enforcement, community centers, and public transportation.
- Prevent isolation. Call or visit our older loved ones and ask how they are doing regularly.
- Send a letter to a local paper, radio or TV station suggesting that they cover World Elder Abuse Awareness Day (June 15) or Grandparents Day in September.
- Join Ageless Alliance, an organization that connects people of all ages, nationwide, who stand united for the dignity of older people and for the elimination of elder abuse. Visit agelessalliance.org.
- Provide respite breaks for caregivers.
- Encourage our bank managers to train tellers on how to detect elder financial abuse.
- Ask our doctors to ask all older patients about possible family violence in their lives.
- Contact a local Adult Protective Services or Long-Term Care Ombudsman to learn how to support their work helping older people and adults with disabilities who may be more at-risk.
- Organize an “Aging with Dignity” essay or poster contest in a local school.
- Ask religious congregation leaders to give a talk about elder abuse at a service or to put a message about elder abuse in the bulletin.
- Volunteer to be a friendly visitor to a nursing home resident or to a homebound older person in our communities.
It is up to all of us to prevent and address elder abuse! For more information on elder abuse prevention, please visit ncea.acl.gov.
Many Covia community services programs would never take place without the dedication of hundreds of volunteers. Whether they are connecting with people by phone or in person, delivering food or doing art work, volunteers are the backbone of the services we provide people in the greater community.
Market Day, our senior produce market program, is almost entirely volunteer-led. More than 300 volunteers in 20 locations put the produce out in baskets when it arrives or help with overall set up of the market, greet shoppers at the door, check people out at the cashiers table, help shoppers during the market when they are picking produce, or just chat with people. Others bring their musical instruments, such as the Fountain of Ukes which performs for the Market Day at Margaret Todd Senior Center in Novato.
Volunteers are mostly seniors, many of them residents in the senior affordable housing communities where the markets take place. Market Day director Teresa Abney says, “I wish more people knew about the dedication of our volunteers. They love helping at Market Day and are dedicated and committed to their duties each week.”
Ruth’s Table at Bethany Center provides a wide range of volunteer-led arts programs and workshops, often led by residents. “One volunteer at Ruth’s Table is Bethany Center’s resident Margie A. Ramirez,” says Ruth’s Table director Jessica McCracken. “Margie has been an active volunteer for Ruth’s Table programs from the moment she moved in. Not only does Margie actively participate as volunteer support but she has brought her granddaughter, Talia, along the way who literally has grown up at Ruth’s Table. Now a young woman in her early teens, Talia takes an active role in Ruth’s Table programs teaching and setting up alongside her grandma.”
Participant volunteers are also an important part of Well Connected. Katie Wade, Assistant Director, shares “A little secret about our volunteers – many of them have chosen not to list their credentials or life experience in an effort to enhance the peer-to-peer aspect of the program. Each call holds such potential as you continuously uncover a variety of treasures hidden in each person’s life story. You could encounter an activist, attorney, world-traveler, mother, band member, first generation immigrant, dairy farmer, and so much more.”
Along with programs out in the community, volunteers who have been trained and gone through a background check may provide services directly in people’s homes, such as the Home Delivered Grocery Program in Novato. “Every Tuesday morning 18 volunteers shop for and deliver groceries to homebound elderly Novato residents who are unable to shop for themselves,” explains Carol Ann Moore, Director of Senior Resources for Marin County. “This is a 23 year old program and we still have one of the original shoppers! Clients not only receive groceries but a friendly visit. Volunteers are trained to notice and report concerns to the Director. We follow up by connecting them to other services they need or reporting health concerns to their contact person.”
Regular friendly visits are also the goal of Social Call with volunteers either providing a phone call or an in-home visit at least twice a month. “We couldn’t do this without volunteers, as simple as that,” says Brian Stannard, Director of Social Call for San Francisco and Alameda County. “They are the engine. The volunteers bring all kinds of skills: languages beyond English, computer skills, companionship, empathy.”
Volunteers include people of all ages. Stannard says, “Many of our new volunteers fall under the millennial category, a group that sometimes generates negative public opinion. In my observations, their passion and commitment to serving undermines any millennial prejudices people might harbor.” And Moore adds, “Volunteers say that volunteering gives them something to do with their time after they retire. It helps them feel connected and sense of worth. One volunteer said it provides him immense joy just knowing he is making life a little better for an older person.”
To find out opportunities to volunteer with Covia Community Services, please visit our VolunteerMatch site.
The following is a summary of the workshop presented at the Aging in America conference by Amber Carroll and Katie Wade. Amber Carroll is Director and Katie Wade is Associate Director of Well Connected (formerly known as Senior Center Without Walls).
Setting the stage for their presentation, Well Connected Associate Director Katie Wade asked workshop participants to close their eyes and imagine someone they have a strong connection with. Around the room, she saw faces light up as people reflected on the warmth and happiness that comes from those relationships.
This simple exercise illustrated the importance of connection in people’s lives that Katie Wade and Director Amber Carroll have both seen in their work with Well Connected (formerly known as Senior Center Without Walls). “This week, would it be an exaggeration to say that you’ve heard the word ‘loneliness’ and ‘social isolation’ like a billion times?” Carroll noted. “Loneliness and social isolation have been going on since the beginning of time, but folks are starting to talk about it.”
Studies have only recently begun to calculate the health impact of loneliness and social isolation. Some studies have found that loneliness has the same negative effect on health as smoking 15 cigarettes or drinking 6 alcoholic beverages a day. Wade points out, “When I go to my yearly physical, I’m asked to fill out something about how often I drink or if I’ve ever been a smoker. But very rarely am I asked if I’m feeling lonely or if I’m feeling connected. But we know it has the same physical impact.”
Carroll notes, “This is why everyone is talking about it now. We’re seeing these real health connections to loneliness, and realizing that loneliness costs buckets of money.”
Well Connected addresses the issue of loneliness through the mutual support and reciprocal relationships provided by participants, many of whom also become group facilitators. Rather than trying to fix the problem for others, Well Connected emphasizes that participants are able to help one another. “The model of giving and receiving is what makes our program unique,” says Wade.
As an example, Wade spoke of Lynnie, whose photo is featured above. Lynnie has been a participant and facilitator for Well Connected for over a decade, facilitating at least 100 groups. After Lynnie’s recent diagnosis, she decided to facilitate a group called “Living Through Dying” for the upcoming Well Connected session, which begins April 9.
As a phone based program, Well Connected also is very accessible for people with vision loss. Along with large-print catalogs, information is available in braille and in audio form. This year, Well Connected is hosting the second National Conversation on Aging and Vision Loss, presented by the American Foundation for the Blind, on May 4th.
Well Connected helps break down barriers and bring together diverse populations. Carroll explains, “There can be somebody who’s in their SRO in the Tenderloin here in San Francisco participating with someone in New York who’s in their penthouse Central Park home, connecting around a central interest in a topic. You just don’t see that in a senior center that’s geographically bound in a particular neighborhood.”
Wade adds, “When I came to the program, it really challenged some of the biases that I had. For example, I knew Gloria, a participant, maybe for three months on the phone before she mentioned she was in a wheelchair. I had pictured her as this 20-year-old blonde. It really challenged the stereotypes that I hold.”
Unlike many other senior programs or communities, Well Connected groups take place seven days a week, giving seniors activities to participate in over the weekend. One of its long-running groups, Gratitude, has just celebrated its 10th anniversary, meeting every day at 9:00 am and expanding to a second group at noon. Wade shares, “We have developed a culture of gratitude in part because we do this every day, twice a day, seven days a week.”
“This has been an amazing job,” Wade adds. “I often think, ‘Am I getting to do this and being paid for this?’ To join the calls, to work with the volunteers, to plan the programs. But also, I don’t think a day goes by where we don’t get a positive report from someone saying, ‘Here’s how this has impacted me.’ And some of the ones that really stick with me are people who were feeling pretty serious depression and thoughts of suicide when they came to us. We’re not here as a therapeutic intervention but we know that social connection does address those issues. We’ve had people say, ‘I’d do anything for Well Connected because this program saved my life.’”
To download the most recent Well Connected catalog, click here. To register for the Spring session, which runs from April 9-July 8, call Well Connected at 877-797-7299. You can also visit their page on the Covia site.