It’s easy to see the communities that Covia creates through its housing. What’s less known is the community created through its services. Covia provides Resident Service Coordination to 21 senior affordable housing communities throughout California, a service that’s largely invisible despite its impact on people’s lives.
Service coordination is about connecting residents with the public benefits, services and programs that can improve their lives and makes it more likely they will be able to stay longer in their homes.
“A lot of seniors have a lack of resources so we bring them community resources. We play the role of a bridge, connecting our seniors to local community resources,” says Bonnie Chang, Resident Services Coordinator for Lytton Gardens in Palo Alto. These can range from help with insurance or other paperwork to finding a way to pay for an electric scooter to registering residents with a local PACE [Programs of All-Inclusive Care for the Elderly], and much more.
Service Coordinators are also on-site resident advocates, says Ericka Battaglia, Lead Resident Services Coordinator at Good Shepherd Homes in Inglewood. “When I say advocate, I mean we support them through whatever they’re going through whether it’s physical, emotional, psychological, or spiritual. If we see a resident is not doing well, we provide resources for them so that they’re able to get better and age in place successfully.”
Katherine Smith, Senior Director of Social Services, explains that one of the most important things RSCs do is provide wellness education programs on site. Giving residents information on managing chronic diseases such as diabetes or high blood pressure, or providing fall prevention programs makes it more likely that residents will be able to live at home as long as possible, and prevent the need for invasive and costly medical interventions.
Service Coordinators come from a range of backgrounds, though many have degrees in gerontology and social work; most have Masters Degrees. Most of the Covia RSCs are bilingual or trilingual; among them, they can offer services in Korean, Spanish, Mandarin, Cantonese, and ASL and help to bridge the gap between cultural and language barriers.
The advanced degrees in social work also help Service Coordinators speak the same language as community service providers, says Battaglia. “If you’re finding a resource for behavioral health, the process moves a lot swifter if you speak the same professional language.”
Battaglia explains that she works as a liaison between building managers and residents. While the property manager’s job is to maintain the facility and fulfill HUD guidelines, the RSC’s job is to see that the resident is doing well. “For instance,” she says, “my property manager will come to me and say, ‘We have a resident that is not going to pass this inspection because they’re hoarding.’ “Instead of just going to residents with paperwork, notices and warnings, I can go and say, ‘Let’s figure this out together.’” It’s a win-win situation.
Residents win when they receive the services they need. Mary Avina, Resident Service Coordinator at Jennings Court in Santa Rosa, tells the story of a resident who needed significant dental work but couldn’t afford it. “He also desperately needed other medical procedures, but due to the infection in his mouth, he wasn’t able to get the other medical procedures done,” Avina explains. “So I assisted him in find the resources to be able to finance his most needed dental work to be done, and he was able to get that done and then able to get the medical procedure that he desperately needed. He’s very happy now and doing a lot better.”
“A lot of these seniors are – you know, they’re new to aging,” says Battaglia. “We’re trained to make sure their living experience isn’t another hassle for them, isn’t another barrier they have to overcome. We chose this because this is what we love to do, and this is the population that we want to serve.”
January 21-27 is Activity Professionals week. But what is an activity professional? And what do they do?
“From an outsider’s perspective, one assumes that we play bingo every day. This is not the case,” says Connie Yuen, Program Coordinator for St. Paul’s Towers in Oakland. “Our activities aim to stimulate the mind and body, awaken your senses, enrich lives and make an impact to the culture of our community.”
Executive Director Mary Linde agrees. “What is amazing about activities/life enrichment at St. Paul’s is that it truly is Life Enrichment. The kinds of activities are broad and so engaging. We bring residents across all levels of care together so no one feels marginalized.”
The activities at each community vary depending on the interest of the residents. Megan Sullivan from San Francisco Towers says, “The majority of programs provided at SFT are based on resident input; they help support the unique culture here. As Life Enrichment Director, I work directly with the [Resident] Program Committee to schedule all special concerts and lectures. I also add my own programming, based on resident interests, such as online talks from the Harvard Institute of Politics.”
Activities are also designed with the eight aspects of wellness in mind: Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Social and Spiritual.
“Activity professionals create programs to be beneficial and therapeutic to increase overall well-being and quality of life in individuals, by determining their interests and finding what activities provided can best suit them,” says Alexis Kendrix, Director of Activities at Webster House Health Center in Palo Alto.
“I wish that people knew more about the benefits of participating in wellness activities. People should want to participate in activities because of the enjoyment and fulfillment, instead of just to keep busy. Providing activities that are of people’s leisure interests is meaningful to their overall well-being,” Kendrix adds.
Mary Lou Kelpe, Director of Wellness for Canterbury Woods in Pacific Grove, explains, “When we go to Point Lobos State Reserve with multiple docents and have a picnic, it’s much more than a walk and lunch. It’s Emotional, Environmental, Intellectual, Physical, Social and Spiritual Wellness. I believe that’s why we feel so great, after spending time engaging in nature.”
“The active imaginations and energy of our professionals working in tandem with the residents lead to extraordinary events and activities,” says Norma Brambilla, Executive Director of Canterbury Woods. “Truly the trick is finding some one thing to entice each person. Variation is key. The challenge to these professionals is never-ending and their caring and ideas are boundless. It would be so boring without them!”