Information for Family Members
We are providing a weekly update each Friday about our response. Our most recent update is here. Previous updates are at the bottom of this page.
San Francisco Towers is the only Covia community with an active case of COVID-19. Information and updates are posted here.
Covia has set up an email inbox at C19info@covia.org where you can reach the COVID-19 Incident Command Center with your questions, comments, or concerns. Please contact us and we will respond as soon as we can.
We understand many families may be concerned about the safety of a senior living community during this outbreak. You may find this article from NextAvenue helpful in considering your options.
Here are Covia’s answers to the questions raised in the article:
- What is your quarantine policy? Each community is under its county’s shelter-in-place order. Residents are asked to stay in their homes unless they are leaving for essential activities. By state mandate, visitors are not allowed. Currently, residents who exhibit any symptoms of concern are asked to quarantine for 72 hours. If symptoms are resolved, then they can leave their home for essential activities only. Residents who exhibit classic symptoms of Coronavirus (fever, cough, shortness of breath) will be quarantined and referred for testing for COVID-19. They must remain quarantined until their symptoms resolve or the results of the test return negative or (if they test positive) they are cleared by their health care provider as COVID-free.
- How well are you reducing infection risk? Our Infection Preventionists have implemented our infection prevention and control plan, including preparing for the possible introduction of a COVID-19 positive resident in our communities.
- Does the staff have access to adequate personal protective equipment to protect them from infection, and do they have enough of these supplies to “decontaminate” as needed? On April 8, Covia received an order of 90,000 surgical masks, almost 20,000 facepiece filtering respirators, and over 2,000 disposable gowns, enough to supply all of our communities for approximately 90 days. We are constantly working to acquire more to ensure we will always have an adequate supply on hand. You can learn more about how Covia is working to acquire PPE for our communities by watching this video.
- Is the staff trained on appropriate use of personal protective equipment? Yes. Our staff has received training on the personal protective equipment used in their role and will be provided with further training as needed.
- Are you screening staff members for signs of illness, and providing them with education to reduce their exposure to COVID-19 from other health care facilities and the community? Yes. We have been screening staff members since March for fever and other signs of illness as well as screening caregivers and other external vendors.
- What will happen to older adults who get the infection after moving out and then need medical care? After a resident has been discharged from our community, they should contact their health care provider. Acute hospitals and ICU’s have their admission criteria during this emergency and it’s the same regardless of the resident’s living location. A resident in an assisted living community has an attending physician and our nurses can provide the most up-to-date information when contacting the hospital.
- What will the happen to ones who get the infection after moving out but then recover? If a resident moves out, acquires COVID-19, and then recovers, they will be welcome to return to their community.
- What are my loved one’s care needs? If you are listed as the resident’s health care proxy or have power of attorney, our staff can share a summary of the resident’s care needs to help you determine whether you and your household can truly meet those needs at home.
Answers to more questions are on our FAQ page.
All Covia Communities and Covia Life Plan Communities are under California’s mandatory Shelter In Place order. As a result, visitors may no longer make in-person visits to residents. Instead, we encourage you to stay connected with loved ones by phone or online. Covia has also established screening guidelines for all staff, vendors, and delivery persons coming to our communities.
Please abide by the guidelines established by the community you intend to visit. These guidelines may vary, depending on the county in which the community is located.
Previous weekly updates
- Update from 5.22.20
- Update from 5.15.20
- Update from 5.8.20
- Update from 5.1.20
- Update from 4.24.20
- Update from 4.17.20
- Update from 4.10.20
- Update from 4.3.20
- Update from 3.27.20
- Update from 3.20.20
- Update from 3.13.20
- Update from 3.6.20
- Update from 2.28.20
Latest update: 5.29.20