FAQs

How does Well Connected work?
All of the groups are accessible from the comfort of home.  You can join all groups using a telephone, and a number of groups can also be accessed using a computer or tablet.

After you register, we will provide you with all of the information you need to access any of our over 70 groups each week.


Who can participate?
Well Connected is available to adults aged 60 and over who are interested in lifelong learning, support, fun, and engagement with a larger community.


How do I register for activities?
Register by phone or send us an email:

Call:               (877) 797-7299

Email:          coviaconnections@covia.org


How much does it cost?
Well Connected is FREE!   We use a toll-free number for the activities, so if you are using a regular land line telephone, there will be no charges on your phone bill.  If you use a cell phone, check with your provider about possible charges.


Is there a deadline for registering?
You can register at any time during our sessions.


Do I need any special equipment to participate?
No special phone equipment is needed.  All you need is a telephone.  If you want to participate via computer or tablet, you will need internet access.


How long are the sessions?
We have four sessions a year that are thirteen weeks long (Winter, Spring, Summer, Fall). Groups and activities happen at different times throughout the session so be sure to check your calendar for specific dates!


How long are the groups?
Groups run between 30 minutes and one hour.


How many people are on each conference call?
It depends on the activity.  On average, groups have approximately 12 participants.


What if everyone tries to talk at the same time?
There is always a facilitator on the call who will manage the discussion. The facilitator will ask who is on the line and make sure that everyone who wants to talk gets the opportunity.


Can I listen in without joining the discussion?
For most activities, it’s fine to just listen as long as you let the group know that you are present on the call as a listener.  It is not comfortable for others if there are anonymous listeners.


What happens if I cannot call in to a scheduled activity?
If you need to miss a group because of an appointment or some other reason, it is not necessary to let us know ahead of time.


I might forget that I have an activity on a certain day.  Can you help me?
We can set up reminder calls for any group you would like to attend.


What about confidentiality?
To conduct our classes and groups, Well Connected uses a telephone/video conference format, which should be considered a public format.  Only first names are used on the calls, and participants are often reminded that any personal information exchanged should remain confidential.  Although we do our utmost to secure privacy and confidentiality for each participant, we cannot guarantee it.


My mother is severely depressed and cannot leave her home for therapy.  Do you think a telephone support group would help her?
We have a number of supportive groups which are meant to offer support in a safe, nurturing environment.  However, they are not intended to replace individual psychotherapy sessions.  We suggest you help your mother consult her doctor about appropriate treatment.  We would welcome your mother as a participant inWell Connected and hope she would find stimulation and enjoyment in socializing with others.


Is the program accessible for those with vision or hearing loss??
Yes. You will just need to be able to dial the numbers on your phone.  Free adapted phones are available from the California Telephone Access Program (CTAP) to assist people with vision, hearing, speech, and mobility difficulties.  You can call them at (800) 806-1191 for more information.  Audio and Braille catalogs are also available to our low-vision and blind participants.


I have some difficulty with hearing.  Will this be a problem?
Many people with hearing limitations do participate inWell Connected telephone activities using special phones which amplify sound.  Call the California Telephone Access Program (CTAP) at (800) 806-1191 to ask if one of their free amplified phones will work for you.


What if I want to speak one-on-one with someone?
In addition to these group activities, our sister program, Social Call, has volunteers who will call you for a weekly phone visit. For more information, email coviaconnections@covia.org or call 877-797-7299.